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Holiday Inn Express Brentwood South/Franklin

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Holiday Inn Express Brentwood South\/Franklin
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178 Reviews from our TripAdvisor Community

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Showing 176: English reviews
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A TripAdvisor Member
Level Contributor
9 reviews
Reviewed 2 days ago NEWvia mobile

My husband was in town for business but I came along to relax. Hotel was fairly new & clean. Offered hot breakfast, gym. We booked on the basis it had an outdoor pool at that time we were NOT informed pool was not open & not available to sit in pool patio area. Weather was gorgeous 80 degrees. Also there...

Thank A TripAdvisor Member
Vincennes, Indiana
Reviewed 3 weeks ago

We had to get off the road to escape severe thunderstorms, and we found our way here. The girl at check-in was great, and got us in quickly. The room was great, and the bed was comfy. The breakfast area is very nice, with good size and a modern feel. The food choices for breakfast were plentiful and the pancakes...

Thank Brad B
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you so much for taking the time to let us know about your stay! We are thrilled that we were close enough to get you out of the storm! We love being able to offer our guests a clean, comfortable room with a great breakfast to start the day off right! We look forward to the opportunity to see...

Trussville, Alabama
Reviewed 4 weeks ago via mobile

We stayed overnight in a room with two beds and it was a comfortable stay. HVAC worked well. The beds were comfortable and the linens met IHG standards. The hotel was difficult to find. Initially, I went to the Holiday Inn and they gave me directions to this Holiday Inn Express. We woke too late for breakfast.

Thank cbrown9802
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

THANK YOU! We are thrilled that you loved our comfortable beds! We are sorry they were so comfy that you slept through breakfast :( We can be a little challenging to find since we are tucked away in a nice quite corner but we are glad that you found us and hope that now that you know how to get...

Atlanta, Georgia
Reviewed 5 March 2017

My mom and I recently stayed at this hotel for one night while visiting family in Brentwood. Doyle Parham, who was working at the front desk during our visit, went above and beyond to make sure our stay was great! He truly took time to get to know my mother and I, and he was there to help whenever we...

Thank reneesmoak
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

THANK YOU! We love hearing feedback from our guests and are thrilled that you took the time to recognize Doyle for his outstanding customer service. We are so lucky to have such a caring dedicated employee who ensures our guests get the best! Thank you! Allyson Trull General Manager

Brentwood, Tennessee
Reviewed 1 March 2017

The lobby is modern and inviting, with very crisp lighting that makes a tired person feel enlivened a bit upon arriving. Further, the front desk personnel, Precious and Doyle, are utterly amazing employees. I never feel less than welcome when there, and they seem to care about everyone's comfort level, even when just perusing around the lobby. The level of...

Thank seeingitallthrou2017
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

WOW! Thank you so much for taking the time to let us know about two of our fantastic employees! We are very lucky to have employees like Precious and Doyle who care so much for our guests and are able to make a lasting impression. Please know that your comments will reach them as well as all of the other...

Gallipolis, Ohio
Reviewed 27 February 2017

My stay at this motel was awful. The room was dirty. Carpet was sticky. Hair all over the bathroom. The floor in bathroom needed mopped desperately. Sheets were really uncomfortable. The sheets had little balls all over them as if they were really cheap and old sheets that were washed with towlels a thousand times. Also they have problems with...

Thank jtownteach
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Jtownteach, Thank you for taking the time to let us know about your stay. I apologize that we failed to deliver our promise to you. We want every guest to have a clean, comfortable stay with a great breakfast. I apologize that you did not have a great stay and I would love the opportunity to speak with you in...

Reviewed 25 January 2017 via mobile

Not sure if this place is New or has been remodeled. Very nice. Complaint, very hard to find. It's around behind the Home Depot. The person at the front desk was efficient but not very friendly. Check-in was fast. We would stay here again.

Thank Bob0409
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for the 4 star review! We were remodeled to a Holiday Inn Express in 2013! I loved reading that it felt like it had just been completed. The Holiday Inn Express in Brentwood is hard to find the first time, I apologize. We like to think of ourselves as the hidden gem of Coolsprings! We hope that now...

Reviewed 16 January 2017

I've been here a few times now and always thought this was a decent hotel for price and value free breakfast etc. On this last visit I have started to notice some items they have not yet addressed like the front door squeeks horribly, my toilet ran all night (easy fix was shut the door) but the bathroom door in...

Thank hikerguy713
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for allowing us to be your home away from home while traveling threw Brentwood! We apologize for the maintenance issues that you have listed during your most recent visit. Please know that we have listened to your concerns and have begun immediate action to ensure you, nor any of our future guests will be subject to those same...

Memphis, Tennessee
Reviewed 29 December 2016

Returned to Brentwood and opted to stay here again based on our previous visit. We were not disappointed. Nice, clean rooms, quiet, and good housekeeping service. Very convenient for visiting Franklin or Nashville, at a much lower price than the downtown location.

Thank eatbread
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank You! We love that we had the opportunity to see you return to our great Holiday Inn Express Brentwood South Coolsprings! We strive to offer all of our guests the best value for their stay with a great rate and fantastic service! We look forward to seeing you again! Thanks, Allyson Trull General Manager

middleton, tn
Reviewed 29 December 2016

The hotel staff, especially a young lady named Precious, treated my family as well as we have ever been. This is a really clean establishment and gets a high recommendation from us. The breakfast was full of variety and was really filling.

Thank dudewhotravels2010
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

WOW! What a wonderful review our Holiday Inn Express! We appreciate you taking the time to let us know about your experience. We are so lucky to have Precious as part of our staff! She strives to give guests one on one attention and make them feel at home! We hope we have the privilege of seeing you again! Thanks,...

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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
Official Description (provided by the hotel)
The newest addition to the Heart of Brentwood TN, is the Holiday Inn Express Franklin NE Coolsprings,TN. We are conveniently located to I-65 at Exit 69, just a short drive to Downtown Franklin and Nashville, TN. With our World Class Service and many Franklin/Brentwood businesses, restaurants and Coolsprings Mall within walking distance or minutes from our front door, you’ll discover why our guests have selected us as their preferred hotel in BrentwoodThis state-of-the-art hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerator, 40” flat panel LED TV, and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. ... more   less 

Additional Information about Holiday Inn Express Brentwood South/Franklin

Address: 8097 Moores Lane, Brentwood, TN 37027 (Formerly Red Roof Inn)
Region: United States > Tennessee > Brentwood
Price Range: ₹ 8,764 - ₹ 13,533 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Brentwood South/Franklin 3*
Number of rooms: 111
Reservation Options:
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Also Known As:
Red Roof Inn Brentwood / Nashville Hotel Brentwood
Brentwood Red Roof Inn
Hotel Style:
#4 Romantic Hotel in Brentwood
#8 Family Hotel in Brentwood
#10 Business Hotel in Brentwood
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Brentwood South/Franklin staff and other travellers.
3 questions
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Wichita Falls, Texas
6 months ago
Loudon, Tennessee
over a year ago
Crossville, Tennessee

See all questions (3)

Questions? Get answers from Holiday Inn Express Brentwood South/Franklin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms away from the elevators are always best”
seeingitallthrou2017, 28 Feb 2017 | Read review
“Our room was on the back of the hotel and offered a great quiet stay.”
dudewhotravels2010, 29 Dec 2016 | Read review
“If on the first floor, it would be best if you are in a room away from an outside door, less noise with door opening & shutting.”
darlenes433, 2 Nov 2016 | Read review
“We were on 2nd floor. Very quiet”
H258XMpaulas, 11 Oct 2016 | Read review
“find Doyle Parham. he is your man”
brianbQ8625GA, 19 Sep 2016 | Read review
5 of 5