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All reviews home depot moores lane cinnamon rolls front desk the breakfast area nashville area beds were comfortable cool springs area outdoor pool late at night strip mall the young lady nice stay would stay here again would highly recommend this hotel minute drive stayed one night
As all hotels go, this one is tired and needs an overhaul. The last time we stayed here was 2 years ago and it was still sparkling and fresh. The tiles in the bathroom were broken, toilet seat was broken and would slide off if...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Brentwood-South Cool SpringsResponded 2 weeks ago
Thank you for the feedback. I was concerned to read your comments regarding our rooms, the carpets, the bathroom, and with one of our staff among the others. I know these issues altogether must have been disappointing for you and I am sorry....More
This is a very good hotel once you find it. It's located behind a shopping mall and the sign pointing to the hotel is small and tucked under a tree which at night makes it very difficult to see. Your GPS will tell you you've...More
So disappointed in this hotel. First, let me say the front desk staff were friendly and helpful. My problem was the room. The bathroom shower was moldy around the bottom in a lot of places and wasn’t cleaned properly. The toilet was slow in flushing...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Brentwood-South Cool SpringsResponded 3 weeks ago
Thank you for staying with Holiday Inn Express! I'm glad our staff made a positive impact on your visit. They are exceptional in many ways. I'm sorry you were let down by the room, especially the tired carpet and slow drain. If there...More
This hotel is reliable for a good night sleep with free breakfast. Parking is free and the Guest Reception staff very hospitable. Not my first stay, but past visits warranted frequent returns due to satisfied experiences.
The hotel is starting to show wear and tear...More
Response from Allyson T, Manager at Holiday Inn Express Brentwood-South Cool SpringsResponded 17 September 2018
Thank you for taking the time to leave us with your feedback after your most recent stay!
We are pleased to see that we are your "go-to" hotel and we hope to continue to serve you and make you a life long loyal guest.
I changed my reservation on line and received confirmation that the change was successful.I found a charge on my debit card account for $147.35 and called ALLYSON TRULL,the manager,to inquire why I was billed. I was told I was a no show for a bogus...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Brentwood-South Cool SpringsResponded 17 September 2018
We are strict in following our no-show policies, but your review concerns me. I'd like to talk about this more, so I sent you a private message to learn about the details. I look forward to hearing back from you.
Looking at your...More
The newest addition to the Heart of Brentwood TN, is the Holiday Inn Express Franklin NE Coolsprings,TN. We are conveniently located to I-65 at Exit 69, just a short drive to Downtown Franklin and Nashville, TN. …MoreWith our World Class Service and many Franklin/Brentwood businesses, restaurants and Coolsprings Mall within walking distance or minutes from our front door, you’ll discover why our guests have selected us as their preferred hotel in BrentwoodThis state-of-the-art hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerator, 40” flat panel LED TV, and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Less
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Response from Allyson T | Property representative |
We were formerly a Red Roof Inn. Our hotel opened as a Holiday Inn Express in May of 2013. I will have to check with TripAdvisor about the photo you are seeing as all I see is our Holiday Inn Express photos. I... More
We were formerly a Red Roof Inn. Our hotel opened as a Holiday Inn Express in May of 2013. I will have to check with TripAdvisor about the photo you are seeing as all I see is our Holiday Inn Express photos. I appreciate you letting me know so that I can address with TripAdvisor.