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Sheraton Sioux Falls & Convention Center

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387 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Sioux Falls & Convention Center
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Showing 385: English reviews
Reviewed 7 January 2017

The Sheraon has an atrium with a bar in the middle. The noise goes up and gets louder as the night goes on. There's not much the staff can do.(I'd recommend ...just joining the gang at the bar). If it's not a Saturday night in the summer, it's not an issue. Otherwise, it's a very nice place. Clean rooms. Nice...

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Helpful?
Thank Kathleen B
Management response:

Kathleen, Thank you for staying with us and taking the time to complete a review. We are happy to hear that you enjoyed your room and our friendly staff. We will take your comments regarding the Waters Edge Bar into consideration as we plan for future projects.

Reviewed 21 December 2016

Had a good experience - however there is a few issues that were not taken care of. Room rates way to expensive - No one should have to pay almost $100 a night of a room with no Microwave, but especially rooms with no vents & locked windows . We had some funny odor in the room (not necessarily hotels...

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Helpful?
Thank remotemstr2012 B
Kraig P, General Manager at Sheraton Sioux Falls & Convention Center, responded to this review

Thank you for staying with us and your review. We appreciate all comments and I wanted to be able to respond to some of your concerns. 1) We do not provide microwaves in our rooms as part of the Sheraton brand of hotels for business class properties such as ours. 2) Our windows are locked for safety reasons and most...

Oakville, Canada
Reviewed 2 November 2016 via mobile

We are always pleasantly surprised and overwhelmed by the level of customer service and friendly interaction we receive when staying at this property! The staff are amazing! Rooms are always very nice and clean. Lounge is excellent. It is a very safe, convenient location. Highly recommended!

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Helpful?
Thank RobJakubow
Kraig P, General Manager at Sheraton Sioux Falls & Convention Center, responded to this review

Thank you so much for your positive review of our hotel. We are working very hard to make every guest experience as best as possible and appreciate your kind comments about our staff. Thank you again !

Cambridge, Minnesota
Reviewed 2 November 2016

We were traveling to the black hills for our 25th wedding anniversary and stopped the first night at this location, everything was wonderful, Kaig at check in gave us a complementary dessert to celebrate our anniversary. We had such a great stay we couldn't wait to stay here on our way back to Minnesota. Highly recommend this hotel!

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Helpful?
Thank Zikchick
Kraig P, General Manager at Sheraton Sioux Falls & Convention Center, responded to this review

Thank you so much for staying with us and your kind review. I'm so happy Kaig took good care of you and recognized what a special day it was celebrating your anniversary. We are so happy you decided to stay with us. Thank you!

ND
Reviewed 1 November 2016

I made the reservations for convenience because I was attending a conference at the convention center. I brought my daughter and her friend with for the long drive. The sofa in the room should be thrown out because the springs were sprung and it was very uncomfortable to sit on. We did not have housekeeping service the first day and...

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Helpful?
Thank BazilNd
Kraig P, General Manager at Sheraton Sioux Falls & Convention Center, responded to this review

I'm very sorry for your recent experience with us. I would like to find out a little more information regarding your stay with us and would kindly ask that you email me at kraig.pomrenke@sheratonsiouxfalls.com please.

Reviewed 25 October 2016 via mobile

Check in was quick, not really friendly... as we arrived late from hours of driving. Went straight to bed not thinking that we'd be disturbed at 0730. 0730 someone from housekeeping walks into our room as my husband and I were dead asleep and did the hear them knocking. I called and housekeeping blamed us for not having the do...

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Helpful?
Thank Nicole O
Kraig P, General Manager at Sheraton Sioux Falls & Convention Center, responded to this review

Dear Nicole, I'm sorry for your experience and I believe you may have misunderstood my response when you were transferred to me that morning. I did take your call seriously, apologized and went right away to investigate the situation. I know it did not change what actually happened but I did take it seriously and do not recall asking about...

Seattle, Washington
Reviewed 24 October 2016

I come here every year and always stay at this Sheraton. I didn't expect much the first time having never been to Sioux Falls, and it surpassed my expectations. The staff are all incredibly helpful and polite. The food is above average, and the bar/lounge area is a lot of fun. It can get a bit loud if there's a...

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Helpful?
Thank Charli125
Kraig P, General Manager at Sheraton Sioux Falls & Convention Center, responded to this review

Thank you for staying with us and we appreciate your review. I hope if you find yourself back in Sioux Falls you will consider us again.

New Jersey
Reviewed 21 October 2016

Whenever I stay at a full service hotel I have to raise my standards because they should offer a higher level of service. I have no problem paying for better service, but expect it to be delivered. This Sheraton definitely fell well below my standards overall. We stayed here for one night for the marathon which definitely makes this area...

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Helpful?
Thank lilemoevie
Kraig P, General Manager at Sheraton Sioux Falls & Convention Center, responded to this review

Thank you for your review. I'm very sorry for the lack of attention we had and very disappointed in the lack of cleanliness with your room. Normally we have very high reviews about our room cleanliness. I agree that we could have done a better job communicating with the parking lot and need to be more proactive as this marathon...

Omaha, Nebraska
Reviewed 20 October 2016

I stayed here for one night for business and was really pleased with the staff and property. There aren't a lot of options for hotels with club lounges in Sioux Falls so that was a nice surprise. The room was clean and the bed was very comfortable. My room service came quickly and the food was great. The best part...

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Helpful?
Thank careerman17
Kraig P, General Manager at Sheraton Sioux Falls & Convention Center, responded to this review

Thank you so much for staying with us and your positive review of our hotel. We are very proud of Jerry and know how fortunate we are to have such as service professional. We look forward to having you back. Thank you!!

Grand Prairie, Texas
Reviewed 18 October 2016

Check in was average, not very friendly. Went to room and soon as I opened door there was a strange smell almost like onions. Called to front desk and was promptly moved. This is a older hotel so the room was a little dated but not bad. Water pressure was on the weak side. Went to the bar downstairs and...

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Helpful?
Thank Gregory W
Kraig P, General Manager at Sheraton Sioux Falls & Convention Center, responded to this review

Thank you for staying with us and filling out a review about your experience. I'm very sorry that your room was not up to the standards you should expect and will follow up on those issues. I am glad the rest of your stay was great and always great to hear about staff interactions.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Connected to the Sioux Falls Convention Center, Denny Sanford Premier Center and Sioux Falls Arena by indoor walkway, our hotel in Sioux Falls provides a convenient location for easy access to the best Sioux Falls has to offer. With complimentary shuttle service to and from the Sioux Falls Regional Airport, and a variety of Fortune 500 companies nearby including Wells Fargo, Citi Bank, and Great Western Bank, our Sioux Falls hotel makes exploring South Dakota easy and exciting. After completing a $6.5 million renovation, our redesigned guest rooms provide you with all the comforts you need. All rooms and suites are equipped with our signature Sheraton Sweet Sleeper™ Bed, High Speed Internet Access, and much more. Our Sheraton Club Rooms provide exclusive access to our Sheraton Club Lounge, an upscale space to gather and enjoy complimentary breakfast, evening hors d’oeuvres, wireless High Speed Internet Access and more. Relax in our indoor heated pool and spa or join us in Water's Edge Lounge or Falling Waters Grille for classic bistro cuisine and cocktails. Our downtown Sioux Falls hotel is the ideal venue for your next corporate meeting, wedding or any special event. With our connection to the Sioux Falls Convention Center, featuring 97,400 square feet of modern event space, events are our specialty. Our attentive and experienced staff is here to help you every step of the way and ensure that your event is successful and unforgettable. ... more   less 

Additional Information about Sheraton Sioux Falls & Convention Center

Address: 1211 N West Ave, Sioux Falls, SD 57104-1334
Region: United States > South Dakota > Sioux Falls
Price Range: ₹ 6,144 - ₹ 13,464 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Sioux Falls & Convention Center 3.5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Sheraton Sioux Falls Hotel And Conference Center
Sheraton Sioux Falls Hotel Sioux Falls
Sheraton Hotel Sioux Falls
Sioux Falls Sheraton
Hotel Style:
#20 Business Hotel in Sioux Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Sioux Falls & Convention Center staff and other travellers.
3 questions
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State College, Pennsylvania
Ames, Iowa
1 month ago
Sioux Falls, South Dakota

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Questions? Get answers from Sheraton Sioux Falls & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Join SPG, and ask.”
 of 5 bubbles gleavit997, 21 Feb 2017 | Read review
“check with ramkota hotel for best value nearby here”
 of 5 bubbles techstars54, 10 Jan 2017 | Read review
“Very easy access to Denny Sanford Premiere Center for Events”
 of 5 bubbles remotemstr2012b, 20 Dec 2016 | Read review
“The club lounge is on the 6th floor.”
 of 5 bubbles careerman17, 20 Oct 2016 | Read review
“We enjoyed staying on club level.”
 of 5 bubbles kathyr585, 25 Sep 2016 | Read review
5 of 5