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9 reviews
  • Excellent11%
  • Very good45%
  • Average11%
  • Poor0%
  • Terrible33%
18 May 2016
3 Apr 2016
“Terrible customer service”
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Reviews (9)
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1 - 5 of 8 reviews
Reviewed 18 May 2016 via mobile

Other then the pool with the slide. This hotel was horrible. Our room was disgustingly dirty! Including the bathroom. We complained to the front desk. Nothing was done. I had to call the hotel guest services number and still only received half of our money...More

1  Thank aanorgaard
Reviewed 4 April 2016 via mobile

Checked into hotel, ready to unload our luggage. My spouse is a law enforcement officer & trained to look for issues in a hotel room. He checked the beds to make sure we don't bring home any uninvited guests. When he peeled back the sheets,...More

Thank Val B
Reviewed 26 July 2015 via mobile

Room was grungy. Had mold growing at the base of the bed and in the bathroom. Bathroom fixtures were oxidized. The breakfast was pretty basic boxed eggs etc. the kids loved the water slide though. It kind of made up for the other stuff. If...More

Thank Patrick E
Reviewed 2 June 2015

Clean room, comfortable beds, kids loved the water slide. Very friendly staff. We stayed 3 nights. Breakfasts area was super busy which was hard with 3 kids.....needs more spaces to sit and food more spread out for easier access....however it was FREE so those minor...More

Thank Andrea T
Reviewed 4 March 2015 via mobile

This is the second time we have stayed here and both times this hotel has had luke warm water at best. Our room was spectacular and the bed was big and comfortable. We stayed two nights and both mornings the breakfast was not bad. They...More

Thank carl C
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United States > South Dakota > Rapid City
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Room Tips
"King suite is HUGE! A must for families"
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"Avoid at all reasonable cost."
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