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This was our first trip away with our newborn. The staff was extremely helpful and so friendly! They called us by name every time we passed and made sure they did their best to accommodate us. We stayed in a king oceanfront room which worked...More
Response from HISurfside, Director of Sales at Holiday Inn Oceanfront at Surfside BeachResponded 18 October 2017
Scott, thank you for being our guest and for taking the time to share you positive experience at our oceanfront hotel in Surfside Beach! We hope you will fact return again in the near future.
This hotel is very much in need of some TLC. The rooms have a decidedly musty smell. There are no screens on the patio doors. The pool area is average as is the fitness area. It is very tired looking. Plastic chairs and table on...More
1 Thank jocelynp475
Response from IHGService, Guest Relations Manager at Holiday Inn Oceanfront at Surfside BeachResponded 11 November 2017
I would like to thank you for taking your precious time to write a review regarding your stay with us. Our goal is to deliver exceptional service and comfortable accommodation to all of our guests and we appreciate your feedback. However, we apologize...More
We arrived in the evening that night and Steve helped us check in smoothly. That's where the good part ends. My oldest daughter started screaming in the middle of the night. She turned the light on and the bed was covered in bugs. My husband...More
6 Thank Dolores W
Response from IHGService, Guest Relations Manager at Holiday Inn Oceanfront at Surfside BeachResponded 16 September 2017
Dear Dolores W,
Thank you for taking the time to review our hotel. I certainly appreciate you taking the time to bring your concerns to our attention. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making...More
They just need to tear it down and start over. Do not stay here at all costs. Rooms are dark, smelly and deeply dirty. Pool is pathetic and hot tub brown with algae. Nothing around not even a convenience store. Stay away.
2 Thank Kmmmmm
Response from HISurfside, Director of Sales at Holiday Inn Oceanfront at Surfside BeachResponded 31 August 2017
Thank you for sharing your experience and we do apologize that our property did not meet your expectations. We will be undergoing an extensive renovation this fall and we hope that you will return again in the near future.
For a beach hotel, you already know they get a lot of people coming through all the time. This hotel really needs some updating in the rooms. The sink vanity was detached from the wall and rocked if you added any weight to it, the...More
1 Thank Mark M
Response from HISurfside, Director of Sales at Holiday Inn Oceanfront at Surfside BeachResponded 28 August 2017
Thank you for being our guest and sharing your review Mark. I have shared the details of your review with our operations team. Our property will continue with renovations this winter season and we do hope you will return again in the future to enjoy...More