We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
So stayed at a rats nest on 3 Jan and ultimately only could sleep about 5 hours before checking out at 4 a.m.
Once I saw the hotel which I determined almost instantly I couldn’t return to the following week as scheduled. I cancelled and...More
Date of stay: January 2019
Response from sandra t, General Manager at Candlewood Suites SumterResponded today
Thank you for leaving us a feedback on your recent stay. I am delighted you found the Team to be wonderful and welcoming. If you choose us again, we do have an ice machine on property behind the reception area. The front desk...More
I recently stayed for 4 nights during a work trip. My office booked the hotel for me. When I checked in the clerk was very friendly but told me my room smelled like a deep fryer. The guest before me had fried something in the...More
Date of stay: March 2018
Thank Kimberly H
Response from sandra t, General Manager at Candlewood Suites SumterResponded 26 March 2018
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites SUMTER.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable...More
I have stayed here a few times and every time it has been last minute.
The staff is always attentive and effective. They are quick to be sure you are comfortable and always available.
I look forward to staying here every time! The beds are...More
We made a last minute decision to drive through the night on Sunday to see the eclipse and stayed the night here after - great experience! First, this hotel seemed to be one of the only places in the area that wasn't price gouging. The...More
I agree with TravelPT1, rooms do smell-one of ours had an air freshner which helped a little. Extremely noisy with people running back and forth in the halls until after 2AM. The person staying one floor above us was doing jumping jacks or something at...More
Date of stay: July 2017
Thank clarissa o
Response from IHGService, Guest Relations Manager at Candlewood Suites SumterResponded 17 August 2017
Thanks for choosing the Candlewood Suites Sumter for your lodging needs, we're glad to have hosted your stay.
It's disconcerting to learn that the accommodations provided fell below your expectations. On behalf of the team, please accept my sincere apologies for the inconvenience...More
Sumter's Newest Extended Stay Hotel: Candlewood Suites Sumter, SC.Welcome to the BRAND NEW 100% Smoke Free Candlewood Suites Hotel in Sumter, SC and near SHAW AIR FORCE BASE and US AFCENT headquarters. Candlewood …MoreSuites Sumter is located off Hwy 378 and adjacent to Logan's Roadhouse, Chili's, Applebees, and IHOP. Also, our hotel is only a quarter mile from a Walmart Super-center.Consider us home! All suites include: full size refrigerator, stove-top, microwave, dishwasher, cooking utensils, toaster, and coffeemaker. Cook a meal in our fully equipped kitchens, grab a snack from the fully stocked Candlewood Cupboard, our onsite convenience store, or cook-out at our outdoor gazebo grill. We also offer free guest laundry facilities at our hotel just for your convenience.Work in the privacy of your living room! Each suite includes an executive desk with ergonomic chair. We also provide free hardwired and wireless high speed internet access. Enjoy our beautiful indoor heated pool and spa and work out in our Candlewood Gym state of the art fitness center. Relax and unwind after a hard day's work in our plush recliners while watching premium cable on our 32" LCD TV s with DVD player or grab a movie from our free movie library.We look forward to seeing you. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.