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Holiday Inn Charleston-Mount Pleasant

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Holiday Inn Charleston-Mount Pleasant
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132 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Charleston-Mount Pleasant
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Showing 129: English reviews
Edison, New Jersey
Reviewed 11 November 2016

Reservation included breakfast for 2 guests, I was only given a coupon for 1 guest. Beverage stains on the work desk as though it wasn’t cleaned from the previous guest. Thermometer for room temperature was set to 60 degrees so the room was freezing when I checked in. Fire alarm chirped – had to have someone reset it. Carpet was...

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Helpful?
Thank P F B
HIMTPmanager, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear P F B, Thank you for the feedback regarding your stay with us. It was disappointing to read that overall you were not satisfied with your stay. The cleanliness issues you described in your comments will be shared with the Housekeeping Manager. We are, however, glad that you enjoyed your breakfast in the restaurant and our location was convenient...

Uniontown, Ohio
Reviewed 10 November 2016

I stayed here only because my daughter was staying here on a recent visit to Charleston. I have never had a good experience at a Holiday Inn and this was no different. I arrived very late and was tired. My room smelled like smoke, but I was too exhausted to deal with it. Both lights over the bathroom sink were...

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Helpful?
Thank Ann S
HIMTPmanager, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear Ann S, We want to first of all thank you for staying with us. We extend a wholehearted apologize for the inconveniences you experienced while here. There should have been follow-up to make sure your lights were fixed as promised, therefore your comments will be used as training and coaching opportunities. It will be passed along to the restaurant...

Myrtle Beach, South Carolina
Reviewed 5 November 2016 via mobile

Stayed here when a college football team was visiting. Restaurant handled a 105 person dinner plus another group and still saw to us. Rooms are clean. No refrigerator put comfortable staff is friendly and helpful

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Helpful?
Thank Joseph M
HIMTPmanager, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear Joseph M, Thank you so much for staying with us! We are so glad you were able to enjoy dinner in our restaurant, and the staff did well attending to your needs even though it was very busy. We hope you will stay with us again in the future. We appreciate the time you took to write us a...

Satellite Beach, Florida, United States
Reviewed 2 November 2016

October 21 My wife and I checked into the Holiday Inn Charleston Mount Pleasant. The first issue was that we had to wait 5 to 10 minutes for the single front desk clerk to finish with the prior guest and take a phone call. We were checking in with an annual free night from my IHG rewards account and I'd...

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Helpful?
Thank KayakGuideDOTcom
HIMTPmanager, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear KayakGuideDOT.com, Thank you for taking the time to write a review. I do apologize for the room conditions. That was completely unacceptable and is being addressed. As far as your room type, there was a mistake on our end and for that we also apologize. The correct room type was offered to you shortly after your check in. However,...

Gilbert
Reviewed 28 October 2016

I read a few bad reviews about this hotel before we went there, my wife had to travel to Charleston for company business, the company set her up at this hotel, I went in with an open mind, I had read the reviews, but I don't make my final decision from them. We reached the hotel, and was pleasantly surprised,...

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Helpful?
Thank Ronald W
HIMTPmanager, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear Ronald W, We really appreciate your review. We are so glad you decided to stay with us, and make a judgment on your own. We are even happier that we delivered great customer service to you. The entire staff would like to thank you for taking the time to share your experience. It was also appreciated that you took...

Reviewed 13 October 2016

First of all this was not a pleasure trip, my family was displaced from Hurricane Matthew. We had no power, and my mom is disabled and on oxygen. So She paid for 2 rooms, and had problems from the moment we checked in. When the reservations were made, I requested the rooms have refrigerators, because I have insulin for myself,...

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Helpful?
Thank Keera U
HIMTPmanager, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear Keera U, Thank you for your detailed feedback about your stay with us, as Hurricane Matthew threatened our region. I greatly regret that we did not meet your expectations, but I am happy that we were able to provide a safe haven for your family during a natural disaster. During a crisis, hotel resources can be strained, or limited....

Reviewed 12 October 2016

Stayed at this hotel for 6 nights with a friend of mine while on vacation in December 2015. We were surprised they let us book our room at 18 years old when their usual check-in age was 21 & at how great the price was for all 6 nights especially since it was so close to Christmas. Didn't have any...

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Helpful?
Thank Mary A
HIMTPmanager, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear Mary A, Thank you so much for staying with us. We regret to read of your experience in the restaurant, and do apologize for the type of service you received there. However, we are delighted that you had an easy check-in and enjoyed your clean room. We appreciate the feedback, and hope that you are planning another holiday trip...

Mobile, Alabama
Reviewed 28 September 2016 via mobile

My husband and I stayed here for 5 days. The good...it's a fifteen minute drive over a beautiful bridge from downtown Charleston, and a lot less expensive...there are lots of hotels in this area, with shopping and restaurants. The front desk staff area are great..they try to handle all the problems that arise with a smile and honesty. The bad...the...

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1Thank Catherine P
HIMTPmanager, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear Catherine P, We really appreciate you giving such a candid review of your stay with us. We want to first of all apologize for any and all inconveniences you experienced. We will certainly take your comments regarding poor service and look to use them as training and coaching opportunities with our team members. We hope that you will give...

New Market, Tennessee, United States
Reviewed 27 September 2016 via mobile

Terrible from the start. First our reservations were cancelled which luckily I checked due to not getting an email confirmation. We were first off the cruise to find the shuttle we were suppose to be in had just left after waiting 20 in the rain we caught a taxi back paying an additional $22. We called the hotel to see...

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Helpful?
1Thank Karen H
HIMTPmanager, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear Karen H, We do regret to read of your experience, and thoroughly apologize for all inconveniences. This is very uncharacteristic of the typical service that is provided. Which has led us to continue to use the same company to provide the shuttle service. We will look into what the disconnect may have been this time around. We have never...

New York City, New York
Reviewed 26 September 2016

Charleston is a MAJOR travel destination now and staying inside Charleston (especially Downtown) is going to break your bank. This hotel is a 2 minute drive to downtown over in Mt. Pleasant and offers a cheaper alternative than staying right in downtown. Rooms were clean and tidy and all staff was really friendly. The housekeepers especially. The pool was marvelous!...

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Helpful?
Thank Fernando C
HIMTPmanager, Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review

Dear Fernando C., Thank you so much for your review! We are so glad you found your accommodations clean and the staff members friendly. The housekeepers will be so delighted that you mentioned them specifically. Thank you again, and we look forward to your next visit with us.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn(R) Charleston-Mount Pleasant offers quality amenities and a great location situated next to the Arthur Ravenel Jr. Bridge, the "Gateway to Historic Downtown Charleston." Cross one of the longest cable-stayed bridges and enjoy the panoramic view of the Holy City. In four miles, you will experience famed Charleston historic sites and attractions that make our city so alluring. Our easy access to US Highway 17, I-526 and I-26 makes for a quick drive to enchanting beaches, golf resorts, Patriots Point, plantations, and other attractions. We are centrally located to the Mount Pleasant Business District. Our Charleston Hotel is designed to meet the needs of corporate, group and leisure travelers. ... more   less 

Additional Information about Holiday Inn Charleston-Mount Pleasant

Address: 250 Johnnie Dodds Blvd, Hwy 17, Mount Pleasant, SC 29464-2933
Region: United States > South Carolina > Coastal South Carolina > Mount Pleasant
Price Range: ₹ 9,755 - ₹ 18,135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Charleston-Mount Pleasant 3*
Number of rooms: 158
Reservation Options:
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Also Known As:
Holiday Inn Charleston/Mount Pleasant Hotel Mount Pleasant
Holiday Inn Mount Pleasant
Mount Pleasant Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Charleston-Mount Pleasant staff and other travellers.
5 questions
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Questions? Get answers from Holiday Inn Charleston-Mount Pleasant staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I personally did not stay in a room, but of those who did they were highly impressed.”
 of 5 bubbles CPT-JGT, 10 Jan 2017 | Read review
“This was a perfect location because it was right across the bridge, so it was easy access to downtown Charleston.”
 of 5 bubbles bmcausie, 29 Dec 2016 | Read review
“Avoid this hotel”
  • Large crack in shower
 of 5 bubbles KayakGuideDOTcom, 1 Nov 2016 | Read review
“The breakfast (10.95) isn't bad, but a tiny glass of orange juice is three bucks, the coffees a pretty good deal though, 2.50. a pot.”
 of 5 bubbles RonaldW537, 27 Oct 2016 | Read review
“Pool room views are probably nice. I had the view of the parking lot, which was great so I could see my car.”
 of 5 bubbles M4118TPfernandoc, 26 Sep 2016 | Read review
5 of 5