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Extended Stay America - Columbia - Northwest/Harbison

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Extended Stay America - Columbia - Northwest\/Harbison
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26 Reviews from our TripAdvisor Community

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Showing 26: English reviews
Start your review of Extended Stay America - Columbia - Northwest/Harbison
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Metlakatla, Alaska
Reviewed 3 weeks ago via mobile

Lots of room. It has it's own kitchen but there is nothing provided. Rooms are clean and comfortable. Pool was not open and surrounding area covered with weeds. Front desk was courteous. Try and stay on floor 2 as the first floor hallway opens up to the smoking area.

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Helpful?
Thank armymajdad
Reviewed 21 March 2017 via mobile

My business partner and I were booked here by our boss. When we arrived the hallways stunk like weed and fried food. Our room was filthy and reeked of smoke and mold. Roaches everywhere! Mold in the refrigerator. Bathroom, air conditioners and around windows. To put this kindly there was fecal matter on the toilet! Hair on the supposedly clean...

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Helpful?
1Thank Ginger B
Manager_11525, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the issues you experienced during your stay. In response to your feedback, I am taking care of these issues to ensure your experience is not repeated. Thank you very much for bringing this to our attention. Please do...

Reviewed 5 March 2017 via mobile

The 2 bedroom suite is a perfect setup...Nothing fancy but plenty of space for family. 2 DBL beds in one room and a king in the other, each with its own bathroom! Living room couch and recliner, a table with 4 chairs and a full kitchen. BUT....A few tips to remember: 1. There are NO dishes, coffee pot etc in...

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Helpful?
Thank Heide M
Clarksville, Tennessee
Reviewed 21 December 2016

Huge rooms, very clean. One of the 2 rooms we were in had old bathtub but the other one was great. Pet friendly and military discount was big plus. Kitchen was clean but you have to request coffeemaker. Also request non-smoking. Hotel is supposed to be non-smoking but 1 of the rooms smelled like a smoking room.

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Helpful?
Thank Karen37040
Manager_11525, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

We appreciate you taking the time to share your experience. It is good to know you valued your room accommodations and that you were able to take advantage of our pet-friendly policy. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Michigan
Reviewed 10 December 2016

First timers beware! this chain provides nothing in the room without special request. Ooops, I forgot you do get 2 plastic water cups but that's it. No coffee makers, no styrofoam hot/cold cups, condiments, no shampoo, or even bath soap etc. Yes, it has a kitchen but I guess you are also expected to know that you have to make...

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Helpful?
Thank twitkow
Manager_11525, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for not informing you at check in that our kitchen amenities are upon request. To ensure that a situation like yours doesn't happen again, my team is going to let every check in know regarding kitchen amenities. Our team is committed to satisfying our guests,...

Reviewed 12 November 2016

We were in town to visit sick family. Room was lower price and much larger than most I found. Front desk staff was very friendly and helpful as we had multiple rooms. Only "problem" was that it is quite far from the elevator to some of the rooms, if you can't walk far I would suggest a room close to...

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Helpful?
Thank amyaustin774
Manager_11525, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Thank you for taking the time to share your experience. It is great to see you were well accommodated by our staff and that the rooms were much bigger than you expected. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Loveland, Colorado
Reviewed 4 October 2016

The folks at the front desk, and other staff, were friendly, and that goes a long way toward making a stay nice. But other than that, the stay was sub-par. We reserved a room for four, but it only had three towels and one tiny tube of shampoo (for a multi-day stay). The "breakfast" was a cup of coffee and...

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Helpful?
Thank Ken S
Manager_11525, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

The staff and I read your comments about your stay with us. We appreciate the kind comments about the friendliness of the staff; however, we apologize that your stay was sub par. As this hotel’s manager, I can assure you that I have discussed with our staff to make sure guests are aware we can provide them with more shampoo...

Reviewed 17 September 2016

staff gave keys to strangers that entered our room, fire alarm went off 5 times in 4 nights, we had huge palmetto bugs in our room 3 times ,did not get utensils for 1 week , guest on second floor were noisy waking us on several occasions, we were there 9 days before our room was cleaned. paid $700.00 per...

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Helpful?
Thank Kevin S
Manager_11525, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that you had such an unfortunate stay with multiple issues including safety concerns and an overall lack of good service. In response to your feedback, I am going over all of your issues with our staff so that we can provide better service in the future. I really...

Reviewed 28 August 2016 via mobile

First off we paid for two nights through Priceline who couldn't help us with hotel issues. We arrived first night and woke to a roach crawling on us which we left in the toilet for staff to see for themselves. The best the late night desk clerk could do was move us rooms at which I demanded to be on...

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Helpful?
1Thank Shannon S
Manager_11525, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that you had such a terrible experience at our hotel. You belonging should have not been moved without your permission and these actions are not standard for our hotel. Please accept my apology. I will be addressing our staff...

Reviewed 24 August 2016 via mobile

We are here for work. My husband travels with his job, so we are always looking for hotels like this one. The staff is super nice and make us feel at home. Our room is the perfect size for our family with 2 dogs. I wish more hotels were like this.

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Helpful?
1Thank Jacqueline R
Manager_11525, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Your feedback is very important. I am pleased to see you and your family enjoyed our pet-friendly location, the size of the room, and the friendliness of our staff. It is great to see you had an excellent stay at our hotel. Thank you again for your review. It would be our pleasure for you to repeat your experience with...

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Near Extended Stay America - Columbia - Northwest/Harbison

Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Columbia - Northwest/Harbison

Address: 1170 Kinley Road, Irmo, SC 29063 (Formerly Extended Stay Deluxe)
Region: United States > South Carolina > Irmo
Price Range: ₹ 6,399 - ₹ 9,696 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbia - Northwest/Harbison 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Extended Stay Deluxe Columbia-Harbison Hotel Irmo
Extended Stay Irmo
Irmo Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Columbia - Northwest/Harbison staff and other travellers.
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Questions? Get answers from Extended Stay America - Columbia - Northwest/Harbison staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for non-smoking”
Karen37040, 21 Dec 2016 | Read review
“Request a room close to elevator if you can't walk far, some rooms are quite a way from them.”
amyaustin774, 11 Nov 2016 | Read review
“stay elsewhere”
kevinsO2217EX, 17 Sep 2016 | Read review
“Any room is a good room”
MsWSB, 14 Jul 2016 | Read review
“not 410 that's all I know”
hanklane98, 9 May 2016 | Read review
5 of 5