First time staying in Hilton Head, I must say I enjoyed myself. The room was very clean and I enjoyed sitting out on my balcony. The staff was very friendly.., Thank you to Nita and Sheldon! Wonderful customer service.I will be coming back.
My Niece decided to have an engagement party at the last hour. Susana the General Manager was awesome. She always is. The event room is always clean, organized and on point. The front desk hotel family is always accommodating. Tania is an 11 on a scale of 1-10. :) In other words off the charts friendly. I can't thank Susana and her group enough. Call for your party bookings, you won't be disappointed. The room accommodations are great as well. After a long night the comfort was greatly appreciated.
Arrived to clean room a day after our stay notice dead bug on the steps and seen one crawling up stairs in the bedrooms one in the bathroom one got in our luggage omg so nasty.good location8 mind from beach pool was ok
Absolutely disappointed in this resort/hotel. Accused of smoking and no one in this household smokes. My card was charged double the amount. The front desk lady claimed the housekeeper has a picture and refused to show this such picture. I will never come back to this location. Nickel and Dime every penny. Please beware, don't take candles, incenses or sage or your card will be CHARGED without notice. Not to mention, I came home with tons of small insect bites all over my back for sleeping without a shirt on Saturday night.
The location was nice but the beds were not comfortable at all. Would not stay here again because of how uncomfortable the beds were. Also, there are not many TV channels to choose from compared to other hotels
we were pleasantly surprised about the comfort and spaciousness of our room along with the full kitchen. the room was laid out well and very clean and comfortable. rooms are very quiet. we will definitely stay here again if our plans bring us back to hilton head
Quick, friendly and professional check-in. The room was clean, nicely decorated, spacious, with convenient parking and a comfortable bed. We had our dog with us and the green space around the building is nice and clean. We have been coming to HHI for many years and this was our first time to stay overnight here and we would definitely come again.
Palmera Inn and Suites was a nice place to be able to visit Hilton Head with our dogs. We were in a king suite on the first floor with access out the back door to walk our dogs. The Palmera also nicely provides poop bags and poop trash baskets. Be aware though that they do have a sprinkler system that comes on at certain times, and so you and your dog could get wet! Over all, it is a clean and nice place to stay with a kitchenette and full refrigerator, dishwasher, microwave and stovetop, with a full set up of pans, silverware and dishes.
The Palmera Inn and Suites is a beautiful find amidst Hilton Head’s exclusive gated-communities. All accommodations are renovated; our suite was even more lovely than the on-line pictures - immaculate and nicely decorated. Rooms are generously-sized with a fully-equipped kitchen, dining table, sitting area, and balcony. The pool area is closed during winter months, but looks quite pleasant. Some rooms allow pets; others don’t, which we appreciated. The complimentary breakfast was self-serve and offered a plentiful selection of cold items, as well as many heat-up items including breakfast sandwiches, omelettes, and French toast. Palmera Inn and Suites is a great value for a hidden gem . . . and we look forward to coming back. Thank you!
beautiful newly renovated property, super clean, roomy [studio] suite, boutique hotel feel. excellent job managing breakfast w/ variety during pandemic ! downside: isolated, not walkable to beach, shops or eateries. was told one flat fee for pet but upon check-in it increased to per day not stay. resort fees are a ridiculous notion in general especially off season (November) when pool is unusable...RIP OFF. very nice accommodations but the added FEES after my printed res stated the total charges included tax & fees. very deceptive. the front desk also claims 3rd party booking fees were imposed (hotels.com) which are already built into original total.