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The Westin Hilton Head Island Resort & Spa

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Traveller (879)
Room & Suite (276)
Pool & Beach (206)
Overview
  • Excellent58%
  • Very good25%
  • Average11%
  • Poor3%
  • Terrible3%
Travellers talk about
“carolina room”(67 reviews)
“heavenly bed”(28 reviews)
“koi pond”(25 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from The Westin Hilton Head Island Resort & Spa
Special Offer: Sunsational Savings
Hotel deals
Offers from The Westin Hilton Head Island Resort & Spa
Special Offer: Sunsational Savings
Hotel deals
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Rooms
6 Aug7 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,800)
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1,779 results
Traveller rating
1,001
452
202
70
54
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Time of year
LanguageEnglish
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1,001
452
202
70
54
Show reviews that mention
All reviewscarolina roomheavenly bedkoi pondpool areaocean viewcovered poolself parkingkids cluboutdoor barbeautiful propertyhot tubhilton head islandhousekeeping stafflounge chairsoff seasoncommon areasthe entire staff
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1 - 5 of 1,779 reviews
Reviewed 2 days ago via mobile

My husband and I are here now and I have to say I agree with most of the reviewers who were u derwhelmed by this 4-Star facility. Seems a little old and could be cleaner. Our daily cleaning service isn’t that great. The bed and...More

Thank Laken H
Response from TeamMarriott, Manager at The Westin Hilton Head Island Resort & SpaResponded 2 days ago

Dear Laken H, Thank you for choosing our resort and for taking the time to rate your stay. We are disappointed to know you were not pleased with your room and we apologize for the noise from our renovations that disturbed your stay. We are...More

Hotel's Favourite
Reviewed 21 May 2018

We had planned to stay at this resort earlier in the year but needed to reschedule because of a serious illness. We were planning to pay a large cancellation fee but when the front desk manager heard of an issue she gave us a refund...More

Thank torontotraveler50
Response from TeamMarriott, Manager at The Westin Hilton Head Island Resort & SpaResponded 24 May 2018

Dear torontotraveler50, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations! Whether you're here for a relaxing weekend away or a family adventure, our hotel offers something for everyone...More

Reviewed 3 days ago

If you are choosing a hotel for location only, this one is a great choice. Dirty dishes, cups, and towels were all over the pool area during the duration of our stay. Even when notified of issues (i.e. no toilet paper in the pool bathrooms,...More

1  Thank CortneyAM
Response from TeamMarriott, Manager at The Westin Hilton Head Island Resort & SpaResponded 2 days ago

Dear CourtneyAM, Thank you for your recent review regarding your stay at our hotel. We were pleased that you enjoyed our perfect location, but we were disheartened to read that you were disappointed with your stay. Please accept our apologies for our staff not being...More

Reviewed 3 days ago

This Westin fell far short of what we expect from this brand. The bed linens were stained. The toilet plugged. No body wash. Balcony stained and furniture dirty. Soap bars never replaced. Front desk didn’t know we could use stairs to get to our room...More

1  Thank TJVOL
Response from TeamMarriott, Manager at The Westin Hilton Head Island Resort & SpaResponded 2 days ago

Dear TJVOL, Thank you for sharing your experience at our resort. Exceptional service and pristine accommodations for every guest are always our highest priority, and we are very sorry we did not meet your expectations or our usual top-notch standards with issues you experienced in...More

A TripAdvisor Member
2
Reviewed 5 days ago via mobile

Loved, loved, loved this place. If you love the beach, especially hunting for “treasures” on the beach that you can’t find at just any beach, this location is perfect. The resort and spa are incredible also.More

Thank A TripAdvisor Member
Response from TeamMarriott, Manager at The Westin Hilton Head Island Resort & SpaResponded 4 days ago

Dear Guest, Thank you for being our guest and for writing such a lovely review. We are delighted that you loved our location with private beach access and that you particularly loved hunting for treasures on our beach. We are also happy to know you...More

View more reviews
About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Restaurant
Pool
Room Service
Beachfront
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Pets Allowed ( Dog / Pet Friendly )
Free Parking
Wheelchair Access
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Pool
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$ 220 - US$ 574 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Hilton Head
#4 Spa Hotel in Hilton Head
#4 Luxury Hotel in Hilton Head
#5 Top resorts Hotel in Hilton Head
#8 On the Beach Hotel in Hilton Head
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 220 - US$ 574 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Hilton Head
#4 Spa Hotel in Hilton Head
#4 Luxury Hotel in Hilton Head
#5 Top resorts Hotel in Hilton Head
#8 On the Beach Hotel in Hilton Head
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (879)
Room & Suite (276)
Pool & Beach (206)
Dining (60)
Amenities (18)
Business Centre & Event Rooms (14)
Family and Play Areas (7)
Questions & Answers
Ask a question
Elizabeth S
1 July 2018|
AnswerShow all 2 answers
Response from Hotel M | Property representative |
Thank you for inquiring about bike storage at The Westin. Bikes can be stored in the underground parking area near the main elevator bank where there are biked racks, and we recommend guests bring their own locking device... More
1
Vote
mrs_snyder517
23 May 2018|
AnswerShow all 2 answers
Response from Hotel M | Property representative |
Thank you for inquiring about The Heavenly Spa. While many guests reserve spa appointments to enhance their stay at The Westin, we also encourage others not staying at the resort to reserve spa appointments to experience... More
1
Vote
Kathy S
15 April 2018|
AnswerShow all 2 answers
Response from chrisgnc50 | Reviewed this property |
yes you can get a balcony, there is additional cost (there was for me) to have the balcony overlook the ocean, which was very nice!
1
Vote
Room Tips
"Pick a different hotel."
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"Get a room on the first or second floor. The elevators are really slow."
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"Just say no to an Island view on the 1st or 2nd floor if possible. If you must get as far down the hall as..."
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"Request a room overlooking the beach. Rooms overlooking the pool and open air restaurant can be noisy."
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