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The Westin Hilton Head Island Resort & Spa

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The Westin Hilton Head Island Resort & Spa
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1,471 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Reviewed yesterday NEWvia mobile

When we first arrived, we were sent to a musty room, smelled like mildew. Moved us to a second room all the way on other side of hotel. That room was not cleaned. Went third time and finally got a somewhat clean room, half way around hotel. This would not have been so bad, but hotel would not let you...

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Helpful?
1Thank Shane S
Hotel M, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your recent stay at The Westin. It was great to know your daughter enjoyed the great selection of swimming pools and convenient beach access. Please accept my sincere apology for the inconvenience and isolated inconsistencies you experienced, and know that our staff strived to ensure your comfort. While guests are not permitted to use...

Beaufort, South Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 10 February 2017

What a beautiful hotel! My husband and I only stayed for one night to attend his Marine Corps ball. The room was very new, clean, and spacious. Our room wasn't even a beach view but from our balcony we had a nice view and I could still see some water. The robes in the bathroom were a nice touch and...

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Helpful?
4Thank dgdeppen
About Hotel's Favourite Review
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your stay at The Westin to attend the Marine Corps Ball. It was great to know the guest room met your expectations for a clean, spacious room and that you also enjoyed the beautiful view. Luggage service is always complimentary for our guests, and our staff is always happy to assist. Due to insurance...

Miami, Florida
Reviewed 2 days ago NEW

We loved the Westin Hilton Head Island Resort & Spa. It was our first time at Hilton Head Island, we will definitely be back. Lovely pools and it is beach front. This service was amazing. We got an ocean view room, we loved the view. We came during spring break, so sometime it would be cold, but they have heated...

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Helpful?
2Thank Justsaying2013
connecticut
Reviewed 3 days ago NEW

We were very disappointed with our stay at The Westin Hilton Head Island Resort & Spa . Looked forward to our trip to Hilton Head, but had too many issues with this property. Upon an arrival at night, the parking lot is so dark and dimly lit, we couldn't find the front door, and actually entered through the Convention Center...

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Helpful?
Thank albeeee
Hotel M, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Please accept our sincere apology that you did not have a completely renewing and relaxing stay at The Westin. We will certainly evaluate the illumination of areas noted. The lighting on the ocean side of the resort is in keeping with the local town ordinance related to sea turtle nesting. We are completing repairs related to Hurricane Matthew which were...

Reviewed 3 days ago NEWvia mobile

I had a reservation for this property for this weekend. I travel for business a lot and I used a Travelzoo voucher to stay at this property. I am also a member of this chain's frequent guest program. My husband saw an email that informed us we had until this past Sunday @6:00pm to cancel our reservation (5 entire days!)...

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Helpful?
Thank Ellen A
Hotel M, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your recent reservation experience related to a Travelzoo promotional offer. Please accept my sincere apology for any misunderstanding that occurred. Since we have not received any communication related to your reservation, if you would contact me directly at chris.maldonado@westin.com, I would be happy to discuss further. It is always the intent for our guests...

Snellville, Georgia
Reviewed 5 days ago NEW

The resort was beautiful and a of of history throughout the hotel the downfall was that they were doing construction and it was very loud and noisy during the day could not just relax out at the pool because of all the noise.

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Helpful?
Thank demetria w
WestinDave, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

WestinDave, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review Greetings Demetria, Thank you for sharing your comments choosing The Westin Hilton Head Island Resort & Spa. Please accept our apologies for the construction noise and know that we are working tirelessly to complete projects as soon as possible. We are encouraged that you were...

Aiken, South Carolina
Reviewed 5 days ago NEW

😝Visiting Hilton head with my sisters and did a spa day. Nick was my therapist and I highly recommend him & the rest of their staff. Everyone very gracious & professional. Spent most of our day there. Would also recommend having lunch poolside

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Helpful?
2Thank Becky B
Hotel M, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

It was great to know you enjoyed a day with your family at the Heavenly Spa. We appreciate your comment that the staff was gracious and professional and that Nick ensured you were well cared for. We look forward to welcoming your family back for another renewing experience in the near future. - Terra Orndorff, Director of Spa

Cobourg, Canada
Reviewed 5 days ago NEW

The Westin is an excellent resort hotel with great facilities right on the beach. The room are spacious with all the amenities you could want. Free parking and great staff. I would definitely recommend this hotel.

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Helpful?
3Thank 610charlieg
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thanks for sharing The Westin is an excellent oceanfront resort. It was great to know you enjoyed the spacious guest rooms and nice amenities. We appreciate your comment that the staff was great as they always strive to provide personal and instinctive service to our guests. We appreciate your recommendation and look forward to welcoming you back in the near...

Reviewed 1 week ago via mobile

This hotel had no customer service for overcharging me for booking direct to the hotel. I referred several other friends who booked through third-party online sites and they were charged $100 less per night. Make sure not to pay astronomical prices booking direct to this hotel. Guest were so loud next to us we didn't get to sleep til 4am....

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Helpful?
Thank allykatts
Hotel M, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your recent stay at The Westin. I am very sorry for any misunderstanding related to booking reservations at our resort. There are many variables such as when the reservation is confirmed; special offers based on availability; prepaid rates, room view/type, etc. that cause rate fluctuations. There are 3 lobby elevators, as well as oceanfront...

Murfreesboro, Tennessee
Reviewed 1 week ago via mobile

Right on the ocean with a great pool area. Staff are all very pleasant and helpful. They are building a wedding venue so the construction noise is annoying. Our room was updated and clean. The best part was the massage with Terry! The perfect deep tissue massage. A must while you are here.

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Helpful?
Thank skkusch
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing you enjoyed our oceanfront resort and great pool courtyard. It was great to know you were able to experience a massage in the Heavenly Spa and that Terry ensured you were well cared for. The Grand Ocean Terrace will be completed in the near future and will be a great oceanfront wedding venue, and I apologize...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to our delightfuly renewed 416 room oceanfront resort revitalized in a "coastal chic" style. Guests can relax on our sandy white beaches, unwind in the Heavenly Spa, and enjoy our championship golf and tennis. Seven dining venues offer creative cuisine inspired by our local seafood and sustainable ingredients. Every inch of our beach resort has been refreshed. Our newly designed resort lobby welcomes our guests with a botanical conservatory and our two-story "living wall" vertical garden. Our guest rooms offer the latest Westin comfort elements including the Heavenly Bed in soothing coastal palettes. Our baths feature the new Heavenly Shower with dual vanities and backlit mirror. All new outdoor plush furniture and firepits have been placed throughout the nooks nd crannies of our expanded beachfront and poolside decking. We offer incomparable ways for our guests to retreat, connect, or entertain amidst naturally beautiful surroundings. The natural beauty of the South Carolina Coast, the myriad of land and sea activities available, and the sheer variety of golf and recreation options on our island, allows us to offer truly memorable experiences to our guests - now at an all new luxury resort property. ... more   less 

Additional Information about The Westin Hilton Head Island Resort & Spa

Address: 2 Grasslawn Avenue, Hilton Head, SC 29928-5583
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Price Range: ₹ 17,147 - ₹ 31,545 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Hilton Head Island Resort & Spa 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
The Westin Hilton Head Island Resort And Spa
The Westin Hilton Head Island Hotel Hilton Head
Hotel Style:
#3 Green Hotel in Hilton Head
#4 Luxury Hotel in Hilton Head
#4 Spa Hotel in Hilton Head
#5 Top resorts Hotel in Hilton Head
#7 On the Beach Hotel in Hilton Head
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Hilton Head Island Resort & Spa staff and other travellers.
57 questions
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Questions? Get answers from The Westin Hilton Head Island Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't book a standard room with an "island view"”
  • Island View Room
 of 5 bubbles joep1219, 18 Mar 2017 | Read review
“ocean view not garden”
 of 5 bubbles SonyaD730, 27 Feb 2017 | Read review
“Ask for south side, corner view possible.”
 of 5 bubbles STEVENM924, 25 Feb 2017 | Read review
“Serene oceanfront room was amazing.”
 of 5 bubbles RutherGlenGreen, 23 Feb 2017 | Read review
“I was told you must pay extra if you want an ocean view”
 of 5 bubbles sclywalsh, 22 Feb 2017 | Read review
5 of 5