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Comfort Suites Florence

Traveller (89)
Room & Suite (39)
Dining (10)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
This State of the Art, beautifully designed, luxury hotel, off I-95 in Florence, SC has it all. We have an indoor heated pool, fitness center, business center, WiFi, Ethernet, and a complimentary hot breakfast. You won't be disappointed! We offer a decent rate, friendly staff, delicious food, wonderfully appointed Meeting Room with the latest in Audio/Visual Technology. This property is of such high quality, no wonder it was named Choice Hotels International, 2011, Rookie of the Year!
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Property amenities
Free Parking
Pool
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Golf Course
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Sauna
Self-Serve Laundry
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Value
Family
HOTEL CLASS
Location
Full view
38Car recommended
Grade: 38 out of 100
18Restaurantswithin 1 km
1Attractionwithin 1 km
490Reviews
128Photos
10Q+A
93Room tips
Traveller rating
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  • 31
  • 8
  • 8
Time of year
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  • English
Popular mentions
Definitely not excellent like many reviews stated. Only one woman was working for the entire hotel on a busy Saturday night before Christmas. She was doing her best, but could definitely have used some help. I had requested a crib upon booking and again at check in. She asked me
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Response from Sharonda H, Manager at Comfort Suites Florence
Responded 3 weeks ago
We are writing to say thank you for taking the time to tell us about your recent stay and for choosing our hotel to host your overnight accommodations. We accommodate many guests each and every evening and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each and every one of our guests at reasonable and dependable prices. Consequently, it was sad to hear that you experienced a slow check in and no crib being delivered to you. Please regard this as an isolated incident and not a true example of our guest services. At the same time, we also appreciate your comments because what we learn from you.
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Hotel is very nice. My room was large, clean, and comfortable. Lots of towels in the bathroom vanity. Quality of breakfast food was very good. Only two minor critisms: 1) No place in room to hang towels as you used them 2) Hotel access from main road needs to be clearly marked.
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Response from Sharonda H, Manager at Comfort Suites Florence
Responded 3 weeks ago
Thank you for taking the time to to share such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.
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We were enroute to Florida. So welcoming coming in - Lobby all decorated with Xmas trees and fireplace on wall. Breakfast was ready at 6 instead of 6:30. This was great as we wanted to get an early start. Didn’t have to wait till 6:30.
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Response from Sharonda H, General Manager at Comfort Suites Florence
Responded 12 Dec 2018
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. JoyeFletcher
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The place was clean and seemed rather new. Staff was friendly and helpful. We had five of us (two adults and three kids; 14, 12, 10) we stayed in a room with two queens and a pullout couch. The room was comfy and clean. The bathroom was clean but had a hint of mold smell that I
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Response from Sharonda H, Manager at Comfort Suites Florence
Responded 12 Dec 2018
Thank you for all the positive comments! I am sorry the train disturbed your sleep, unfortunately we never know the time a train will pass by. I hope you don't let the train stop you from staying with us on your next visit to Florence!
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Let me start by saying that Angela at the front desk is wonderful! She helped us book our rooms while we were traveling and she made the entire experience easier for us. New paint, new flooring, new fixtures... did I mentioned it looked brand new? There was a beautiful water
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Response from Sharonda H, Manager at Comfort Suites Florence
Responded 12 Dec 2018
We are so glad you enjoyed your stay with us. I have shared your comments with the staff and they join me in saying thank you for the positive comments. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
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What store can I buy your mattresses and pillows and are they called firm soft pillow top. In Los Angeles California
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I did not use the pool. Do not know if there is a spa.
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I don't know about a particular Comfort Suites in AZ, but we often stay at Comfort brand hotels and it is rare for us to be dissatisfied with the beds or the bedding. We have had uncomfortable beds in Quality hotels, another Choice brand.
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"Ask for a room at the end of the hotel furthest from the train track and truck stop across street"
"I presume that all of the rooms are good rooms. Having an elevator makes them all convenient."
"even though theirs a train tracks beside the hotel , u barley hear the lil train."
"arrive a bit early - the place was getting quite filled by 6pm - probably due to the high ratings on Trip Advisor."
"We were in Room 213 where the moisture in carpet was an issue"
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PRICE RANGE
US$ 114 - US$ 158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort suites florence hotel florence
LOCATION
United StatesSouth CarolinaFlorence
NUMBER OF ROOMS
77
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