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Extended Stay America - Columbia - West

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Traveller (14)
Room & Suite (17)
Dining (1)
Overview
Hotel website
450 Gracern Rd, Columbia, SC 29210-7662 See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Family Rooms
Kitchenette
Pets Allowed
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Columbia - West
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Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (96)
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43
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LanguageEnglish
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16
43
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1 - 5 of 96 reviews
Reviewed 2 weeks ago

There was a hole in the wall next to the bathroom, the sheets on the bed were stained and had not been changed, the refrigerator was rusted badly in the freezer compartment, the sink in the kitchen area was dripping water(I tried to stop), the...More

Thank mwhite60
Response from 00esa, Manager at Extended Stay America - Columbia - WestResponded 2 weeks ago

Thank you for sharing your feedback. We sincerely apologize for the difficulties you encountered while you were here. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We are meeting with staff members to discuss...More

Reviewed 2 weeks ago via mobile

My mom and I stay overnight. Once we arrived in room 306 the smoke detector wasn't working microwave was filthy. A hole in the bathroom door. Tub wasn't cleaned. The furniture drawers were broken and had water damage needs to be replaced and the top...More

Thank Jennifer G
Response from 00esa, Manager at Extended Stay America - Columbia - WestResponded 2 weeks ago

Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire...More

Reviewed 3 weeks ago via mobile

If i could give no ratings i would. The people don’t clean so don’t expect fresh towels. They have roaches and there was a crack in my room door i could literallly see outside. It was super noisy because of the traffic and very uncomfortable,...More

Thank Shakeia S
Response from 00esa, Manager at Extended Stay America - Columbia - WestResponded 3 weeks ago

Shakeia, please accept our sincerest apologies for the difficulties you experienced during your stay and regret the inconvenience it caused. We can assure you that your feedback will be shared with the appropriate team members, and we will be reviewing and altering our guidelines to...More

Reviewed 2 August 2018

I checked into the hotel for an education conference downtown and was actually surprised by how nice it looked--boy, was I wrong! Upon entering my room, I found my toilet was full of pee AND could not be flushed, the drawers of the nightstand was...More

Thank Elizabeth M
Response from 00esa, Manager at Extended Stay America - Columbia - WestResponded 3 August 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 2 August 2018 via mobile

I’d like to first start with the positive. Da’Chaun at the front desk was wonderful! He made me want to stay at the establishment. He was polite, knowledgeable and friendly. When I looked at the room in the daylight, it was ok even though the...More

Thank AneishaP1
Response from 00esa, Manager at Extended Stay America - Columbia - WestResponded 2 August 2018

Aneisha, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the...More

View more reviews
About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. ...More Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Laundry Service
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
120
Price range
US$ 59 - US$ 85 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America Columbia
,
Extended Stayamerica Columbia West
Location
United States > South Carolina > Columbia
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
120
Price range
US$ 59 - US$ 85 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America Columbia
,
Extended Stayamerica Columbia West
Location
United States > South Carolina > Columbia
Photos
Traveller (14)
Room & Suite (17)
Dining (1)
Nearby
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Nearby AttractionsSee all 182 attractions in Columbia
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Gervais Street Bridge
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Questions & Answers
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Room Tips
"Go somewhere else!"
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"Hotel rooms open to the outside. Very convenient and quiet. No hallway noise."
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"Yes, stay at a different hotel :D"
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"stay away from this hotel or any hotel that needs to have the curtains open and lights on in the room prior..."
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