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Bathroom door had been very clearly chewed up by a dog. The interior panel and spacers were completely missing from the door up to the door handle. This room should never have been rented without a least a warning-we have no rooms but this one...More
Review collected in partnership with Extended Stay
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Response from 00esa, Manager at Extended Stay America - Columbia - WestResponded 1 week ago
Thank you for choosing our hotel for your recent accommodations. We certainly apologize for the issues you encountered which led to a disappointing stay. We have shared your feedback with the maintenance team so that the required changes can be made as soon as possible....More
Value pricing doesn't mean bad quality! Our stay was excellent and exceeded our expectations. The room was very clean and as nice as the Holiday Inn we had stayed at the night before. Great price, great clean rooms, great location, great staff and I would...More
Response from 00esa, General Manager at Extended Stay America - Columbia - WestResponded 18 May 2017
Many thanks for taking the time to review your stay at Extended Stay America - Columbia - West - Interstate 126. It is wonderful to read you not only enjoyed our excellent service and convenient location, but also found us to be a great value....More
It's a dump
Reminds me of places I lived when homeless
Roaches up the walls
Room smelt of mildew and cigarettes
Just felt very very gross and uncomfortable.
They honestly need to knock it overMore
Thank Mrszdolo J
Response from 00esa, Manager at Extended Stay America - Columbia - WestResponded 3 weeks ago
We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next...More
I reserved the hotel through a booking service which advertised, as does Extended Stay America's website, the normal grab and go breakfast - like every other Extended Stay America. It's not much but it's nice to get something. I went down to get pick up...More
Response from 00esa, Manager at Extended Stay America - Columbia - WestResponded 3 December 2017
Thank you for sharing your feedback. Although you were very much impressed with our Front Desk associates, we are truly sorry for your disappointment with our breakfast service. We have personally shared your concern with our team to ensure this does not happen again. Please...More
What you see is not what you get
Booked a room because of the breakfast included
Guess what ? No breakfast Just flaky excuses !!!
The place needs a proper cleanup. Nothing wrong with the room inside clean and comfortableMore
Thank Gerrit V
Response from 00esa, Manager at Extended Stay America - Columbia - WestResponded 2 December 2017
Gerrit, thank you for being our guest. We are sorry for our breakfast choices were not up to your liking and regret if any inconvenience caused. We have shared your comment with our concerned team members as we plan any changes to our grab-and-go breakfast....More
US$ 49 - US$ 72 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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