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Extended Stay America - Columbia - West

Traveller (14)
Room & Suite (17)
Dining (1)
Overview
Hotel website
450 Gracern Rd, Columbia, SC 29210-7662 See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Rooms
Family Rooms
Kitchenette
Pets Allowed
2.5 Star accommodation
Additional information
Hotel website
Offers from Extended Stay America - Columbia - West
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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (99)
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1 - 5 of 99 reviews
Reviewed 2 weeks ago via mobile

Worst place ever!!! Avoid!!! We asked for a non-smoking room. When we entered the room after I got past the horrible stains and worn out furniture the smell of smoke made me sick! I immediately went to the front desk and she told me “sorry...More

Date of stay: November 2018
Thank janiebunch
Response from 00esa, Manager at Extended Stay America - Columbia - WestResponded 2 weeks ago

Janie, thanks for being our guest. We sincerely apologize for the odor and cleanliness issue. Your feedback for the odor is shared with the housekeeping team to do deep cleaning of your room. We have strict policies where we prohibit smoking in some areas so...More

Hotel's Favourite
Reviewed 26 September 2018 via mobile

Although initially a little hard to find the hotel has really easy access to all the highways and is kind of located in the center of everywhere you'd want to visit in Columbia. The rooms are clean maybe a little small compared to other Extended...More

Date of stay: September 2018
Thank awayfromhome222
Response from 00esa, Manager at Extended Stay America - Columbia - WestResponded 28 September 2018

Thank you so much for being loyal to our brand. We are happy to read that we were not only able to meet but to also exceed your expectations. Our convenient location makes it easy for our guests to enjoy plenty of venues while our...More

Reviewed 3 weeks ago

Our room was right next to the office on the ground level. We checked in very late (around 1am), to take a break from the long drive home to Toronto from Florida. As soon as I walked in I was disappointed by the smell. I...More

Date of stay: November 2018
Thank ChristineJMN
Response from 00esa, Manager at Extended Stay America - Columbia - WestResponded 3 weeks ago

Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the odor and noise issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service...More

Reviewed 5 September 2018

There was a hole in the wall next to the bathroom, the sheets on the bed were stained and had not been changed, the refrigerator was rusted badly in the freezer compartment, the sink in the kitchen area was dripping water(I tried to stop), the...More

Date of stay: September 2018
Thank mwhite60
Response from 00esa, Manager at Extended Stay America - Columbia - WestResponded 6 September 2018

Thank you for sharing your feedback. We sincerely apologize for the difficulties you encountered while you were here. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We are meeting with staff members to discuss...More

Reviewed 1 September 2018 via mobile

My mom and I stay overnight. Once we arrived in room 306 the smoke detector wasn't working microwave was filthy. A hole in the bathroom door. Tub wasn't cleaned. The furniture drawers were broken and had water damage needs to be replaced and the top...More

Date of stay: September 2018
Thank Jennifer G
Response from 00esa, Manager at Extended Stay America - Columbia - WestResponded 2 September 2018

Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Laundry Service
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
US$ 53 - US$ 70 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 53 - US$ 70 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Photos
Traveller (14)
Room & Suite (17)
Dining (1)
Nearby
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Questions & Answers
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Room Tips
"Go somewhere else!"
mwhite60
4 Sep 2018
Read review
"Hotel rooms open to the outside. Very convenient and quiet. No hallway noise."
O8703NWstephenr
15 May 2018
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"Yes, stay at a different hotel :D"
GSmith07
6 Nov 2017
Read review
"stay away from this hotel or any hotel that needs to have the curtains open and lights on in the room prior..."
chrisgU2888LO
29 Oct 2017
Read review
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