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Where do I begin! We stayed a week here. We never did get a breakfast. They told us that we would get muffins, granola bars and and instant oatmeal. This morning they had nothing to offer. Every day they said they got marked out. Really,...More
Thank Teresa W
Response from 00esa, Manager at Extended Stay America - Columbia - WestResponded 1 week ago
Teresa, thank you for your stay at Extended Stay America and for taking the time to review our hotel. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making...More
They were very nice and helped me with everything I needed . I book at like 3 in the morning , and went to the wrong property initially. When I called she was very helpful in giving me the direction I needed to get to...More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, General Manager at Extended Stay America - Columbia - WestResponded 20 June 2017
Mary, thank you for sharing your wonderful review of your visit to Extended Stay America - Columbia – West. Our goal is to deliver excellent service, so it's nice to read your feedback. We’ll be sure to share your compliments with our staff. Thanks again,...More
So I was about to book a reservation on Priceline for two nights (August 16-18, 2017) and called to see if I could get a specific room. The girl tells me that they aren't booking any reservations after 8/17 because of the eclipse!!!??? WTH? What...More
Response from 00esa, General Manager at Extended Stay America - Columbia - WestResponded 17 August 2017
Please accept my apologies for the inconvenience you experienced while making your reservation. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. Your feedback is important and will...More
In the event that you decide to stay at this hotel please stop by Wal-Mart (within walking distance from this location) and get some roach spray. The room had a light damp moldy smell, several of the lamps did not work, the bathroom was not...More
Response from 00esa, General Manager at Extended Stay America - Columbia - WestResponded 16 August 2017
Thank you for your candid evaluation. We are sorry we failed to provide you the clean and comfortable suite. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you...More
This was the worst hotel I've ever stayed in. It was late had just moved my son to college and just needed some where to stay for the night, but you get what you pay for. It was nasty outside, cigarette butts everywhere the place...More
Response from 00esa, General Manager at Extended Stay America - Columbia - WestResponded 8 August 2017
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We...More
US$ 57 - US$ 84 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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