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Extended Stay America - Columbia - West - Stoneridge Dr.

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Traveller (19)
Room & Suite (19)
Dining (1)

About

Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Room features
Kitchenette
Microwave
Non-Smoking Rooms
Good to know
HOTEL STYLE
Mid-range
HOTEL CLASS
Hotel links
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86Reviews
36Photos
1Q+A
17Room tips
Traveller rating
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Popular mentions
This hotel was rated 2 1/2 stars by priceline. It is worse that 1 star. When you arrive you are greeted with signs saying that the hotel is not responsible for valuables stolen from cars. There is thick layers of dirt in the parking lot. The inside of the hotel is filthy, not
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Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.
Responded 5 Jan 2019
Dear midget811, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
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Soon as we got to this hotel, the room hadn't been cleaned, they left garbage. There was a cap to a hypodermic needle on the floor. Found cockroaches crawling on the wall. Requested my refund and left immediately. Didn't want to stick around for my 5 year old to find the needle,
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Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.
Responded 26 Dec 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
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Spent lot of money at this place after being there 6 months, housekeeper runs her mouth being a smartie and tells manager I started with her and I have to leave. She is not truthful, sneaky and not professional at all. Never give them another dime.
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Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.
Responded 13 Oct 2018
Sandra, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you & your family will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
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After arriving and from the looks of the outside I felt assure that the inside would look good as well. After checking in and receiving my room key I went in the room and as soon as I step foot in the room it was not what I expected a Extended Stay hotel to look like inside.
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Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.
Responded 18 Sep 2018
We were sorry to read your comments, and would like to start by offering you our apologies for the inconvenience you have been caused. Our main goal is to offer a great stay experience to our guests with clean, comfortable accommodations and a responsive, friendly staff. After reading the details of your experience, it was obvious that we fell short. We have shared your feedback with the team to take corrective action immediately so these issues do not happen again. Remedial steps within our housekeeping and front desk team are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
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We had to evacuate ahead of hurricane Florence and decided to go to Columbia, SC. We thought an Extended Stay would work because they accept pets and were supposed to have a full kitchen. It was awful! I'm not sure where to start. The room was dirty and the kitchen had
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Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.
Responded 16 Sep 2018
Susan, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered during your visit. You deserved a clean, comfortable, and stress-free stay, and we did not live up to your expectations. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
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kitchen through the window next to bedroom
Desk chair
taken from door to hallway
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"try another hotel"
"Do not stay here horrible hotel"
"Stay somewhere else!"
"Good somewhere else"
"don't stay here"
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PRICE RANGE
US$ 65 - US$ 139 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
studio plus columbia
FORMERLY KNOWN AS
Studio Plus Deluxe Studios - Columbia - West
LOCATION
United StatesSouth CarolinaColumbia
NUMBER OF ROOMS
72
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