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All reviewsoriginal citadelevening receptioncooked to order breakfastmarion squarefree happy hourbrick wallbreakfast staffking streethistoric charlestonwithin walking distancefarmers marketvalet parkingfree breakfastcocktail hourlocation is greatvisitor centermeeting street
Very much a let down from other Embassy Suites. Room not ready at check in time. Reception was carrots broccoli, gold fish, and gummy worms. Shower was held together with caulk. Thermostat was so old it did not have a temperature display, only a dial...More
Our family recently stayed at the Embassy Suites and had a really nice stay at that property. I chose it for the historical significance of the property and had questioned my decision after reading some negative reviews. While some of those may be valid, don't...More
Response from Daniel L, Public Relations Manager at Embassy Suites by Hilton Charleston - Historic CharlestonResponded 1 week ago
Thanks for taking your time to leave a gracious review for our hotel!
We are so excited to hear that you enjoyed everything our hotel had to offer during your recent stay with us especially our phenomenal staff we have here with us as...More
This hotel occupies the old Citadel building, and is visually a very interesting property. The location is good, as it is easy to walk or Lyft/Uber to outstanding restaurants and attractions. They offered complementary drinks and munchies in the lobby, which was popular with the...More
I have stayed at many Embassy Suites and I have to say this one disappoints. Their wait staff was great. We had to wait quite awhile to check in (1 employee at front desk). The rooms were not real clean and I thought the bed/pillows...More
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I’ll start with the good things.
It’s close to most everything. Lots of good business within walking distance. The staff was friendly enough. They have a cocktail service for a couple hires in the evening which was quite nice. The building is incredible and was...More
Thank Rebecca M
Response from Daniel L, Public Relations Manager at Embassy Suites by Hilton Charleston - Historic CharlestonResponded yesterday
Thanks for taking your time to leave a thorough and constructive review!
First of all, we are so sorry to hear that our hotel failed to live up to your expectations during your recent visit to Charleston - whilst our apologies will regrettably...More