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This is way below Sheraton standards. The rooms are outdated with Furnishings from the 90s. I feel like I'm in my grandma's house. The deadbolt does not work and the shower knobs are broken. The caulking around the toilet is coming up and there are...More
This hotel is in terrible condition. The club level hall way features carpet that has more than a dozen large stains. The shower in the club level room is worn through its ceramic layer as is the toilet. Water fluctuates all day between hot and...More
Response from Freddie B, General Manager at Sheraton Providence Airport HotelResponded 5 November 2016
We appreciate your feedback. In response I'd like to inform you that a complete renovation has been approved. We will be renovation all guest rooms, meeting space, dining areas, and lobby. Upon it's completion we hope to have another opportunity to improve on your last...More
The hotel (with the exception of the lobby) is really run down. The rooms are dingy - even the pillows were old and lumpy.
Hard to believe this is a Sheraton, they are normally so nice - this location damages the brand's reputation. In the...More
Don't know how others can give this 4 or 5 stars. They must be walking around with their eyes closed. Very long corridors in the hotel which give you ample time while you are walking to see all the stain carpets and marks on the...More
1 Thank BlueHeeler777
Response from Paul D, General Manager at Sheraton Providence Airport HotelResponded 26 October 2016
Dear Valued Guest,
Thank you very much for your feedback. I understand your concerns regarding our conditions, but I'm also glad that you enjoyed the guest service that our team provided. Also happy to note that a full property renovation is scheduled soon and we...More
I have stayed at Sheraton’s before and enjoyed my stay, however, this one needs some attention. Outside overhead canopy looks like it was hit by a vehicle that was too high. The deuteriation of the materials are showing. Fire Trucks where there when we arrived....More
Response from OldManBob | Reviewed this property |
sorry, TA guidelines state members are not supposed to share contact info. As far as I know, their email address syntax is typically initial of first name followed by last name at Sheraton providence.. add the doot com... More
sorry, TA guidelines state members are not supposed to share contact info. As far as I know, their email address syntax is typically initial of first name followed by last name at Sheraton providence.. add the doot com with no spaces after the word providence. I could not provide an example here because TA would not allow it.
Read some of the reviews, I believe management's name is referenced in some of the responses