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Crowne Plaza Hotel Reading

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594 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Reading
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Showing 591: English reviews
Reviewed 21 June 2015 via mobile

The staff here was awesome! our event went perfect! A special thanks to shaina a. Lizzie t. & Jeff h. The best bar staff we could ask for! The rooms were nice & the had everything we needed on site never had to leave the hotel. Food was good and lots of things to do in the area. thanks to...

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1Thank Ireland570
Wyomissing, Pennsylvania
Reviewed 17 June 2015

We worked with Laura in Sales for a formal event in March, 2015. A lot of work went into planning and the event was a total success. Great staff to work with and they put attention to every detail. Will be back again next year in March...Thanks to all at Crowne Plaza who contributed to our success...

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Helpful?
Thank annehassel
Eric G, Guest Relations Manager at Crowne Plaza Hotel Reading, responded to this review

Hello annehassell, It is our pleasure to hear that you enjoyed your formal event here at the Crowne Plaza and that it was a total success. Our sales and banquet teams; along with our Chef, work diligently to ensure that every event we host is memorable to all attendees. Your feedback of your success certainly means a lot to us....

Wilkes-Barre, Pennsylvania
Reviewed 10 June 2015

Attending a wedding this weekend and staying at the hotel. I am not allowed to get early check-in, even after I offered to pay more, and there is no transportation by the hotel for the wedding party. I really hope the room is the clean, will definitely be bringing a black light to this place

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1Thank Nepagrl
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Nepagrl, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It seems that we failed to grant early check in due to room availability, cleanliness and lack of shuttle service...

Trenton, New Jersey
Reviewed 28 May 2015

Have been attending the Jazz Festival every year there and the hotel needs some upgrading. The rooms seem dark with outdated furniture and decorations. One floor was completely closed for whatever reason but I was allowed to enter the floor not knowing it was closed because there was no warning or it was not tapped off. They still charge for...

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Helpful?
Thank YLR59
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Reading, responded to this review

Dear YLR59, Thank you so much for your review of our hotel. I am pleased to note that you liked the good variety of breakfast at the hotel. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is truly regrettable...

Reviewed 28 May 2015

I had my wedding here on 5/15/15 and I cannot explain how nice and accommodating the staff was from day one. Laura Taylor could not have been a better special events planner I could ever ask for. I don't think I could do it without her!! (Ed was also really awesome and gave the best hugs) The ballroom was gorgeous...

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Thank Ha Thu N
London, United Kingdom
Reviewed 27 May 2015 via mobile

The hotel is in a great location and all was good. However, our family room booked for two adults and two children had only one double and one single bed. Not enough. We asked for a larger room - as booked. We were told there were none. However, we were offered adjoining rooms. Great! Until we were told we had...

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Thank Siobhan S
Whitesboro, New York
Reviewed 26 May 2015

The lobby space and the outdoor space was great-the pool opens to a patio with fire pits, a grass area and a sand volleyball area. The room however had some issues. When we walked into our room, the first thing I did was the check the beds. When I pulled down the blanket, there was quite a bit of what...

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Thank Teresa S
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Teresa S, Thank you for staying with us and for posting a review about it on TripAdvisor. We appreciate the comments you made regarding our outdoor space and pool area. We would like to extend our sincere apology for the service letdown of our hotel staff and the cleanliness level of our rooms. This is definitely not par with...

Wellsboro, Pennsylvania
Reviewed 18 May 2015 via mobile

We had a wonderful family dinner and stay at the Crowne Plaza this weekend...... Again I am writing this review for my in-laws....back in Dec. our reservations for a family dinner never happened ( see old review for complete story) . Well the GM and Mindy made up for it and then some. We had a wonderful gathering in their...

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Thank 737FOAA
Cincinnati, OH
Reviewed 16 May 2015

I stayed here one night while in town for work. When I walked into my room there was a very loud, industrial machine going in my room. I called the front desk several times (it just rang-no answer) so when I left to go to the gym I asked the front desk why it was in there-evidently the people before...

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Helpful?
Thank DavidandKim
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Reading, responded to this review

Dear DavidandKim, Thank you very much for taking the time to share your experience with us. We are glad that you found our hotel location convenient in terms of dining choices and shopping. However, we would like to extend our sincere apologies for the discomfort experienced from the smell of smoke and for the noise challenges you experienced during your...

Blaricum, Noord-Holland, Netherlands
Reviewed 13 May 2015 via mobile

My husband and I stayed there for one night and it was just incredible. Although it was crowded by the time we were there, we couldn't here a noise. We stayed in one of their suites and the price was worth it. The bed is huge, the room was neat and smelled like flowers. Breakfast in bed /or in the...

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Helpful?
Thank Eva T

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
We invite you to join us in the heart of Berks County Pennsylvania. Whether you are here on business, or shopping at the Vanity Fair Outlets, we are committed to making your stay with us memorable. Our professional staff lives the spirit of hospitality with warm welcoming smiles, and the strong desire to exceed your expectations. Every hotel can offer you a bed, free WiFi, and Continental breakfast but they can't do it with the passion and dedication our staff has to you, our guest! Thursday evenings stop by Goodnites Lounge and enjoy "Caliente" our very own Latin night. Featuring authentic Latin food, great music and friendly people. Any day of the week is a great time to visit "Prime Steak & Wine", offering delicious foods that will satisfy even the most discerning palate. Thinking about getting away with the girls for the weekend? Park your car when you arrive and you won't need to get back in it until you're ready to leave. We've got it all here with our SPA-taneous and SHOP-taneous Getaways. ... more   less 

Additional Information about Crowne Plaza Hotel Reading

Address: 1741 Papermill Rd, Wyomissing, PA 19610-1207
Region: United States > Pennsylvania > Wyomissing
Price Range: ₹ 7,414 - ₹ 9,975 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Reading 3.5*
Number of rooms: 265
Reservation Options:
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Also Known As:
Crowne Plaza Reading
Crowne Plaza Wyomissing
Sheraton Reading
Reading Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Reading staff and other travellers.
5 questions
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Conneaut Lake, Pennsylvania
8 months ago
Bayonne, New Jersey

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Questions? Get answers from Crowne Plaza Hotel Reading staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the second floor”
 of 5 bubbles emmanuelc875, 11 Oct 2016 | Read review
“The 4th floor is a designated "quiet zone" with a noise restriction between 9pm and 10am.”
 of 5 bubbles 38trishad, 30 Sep 2016 | Read review
“specifify amount of beds, don't be fooled to be told "sleeper sofa" is a bed. It's simply a couch you can sleep on.”
 of 5 bubbles jlsalansk, 31 Jul 2016 | Read review
“New York Wing rooms are quieter”
 of 5 bubbles SJohn08, 6 Jul 2016 | Read review
“All rooms are good, ask for breakfast buffet; its excellent!”
 of 5 bubbles High1411, 17 May 2016 | Read review
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