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Hampton Inn Philadelphia / Willow Grove

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Hampton Inn Philadelphia \/ Willow Grove
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509 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn Philadelphia / Willow Grove
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Showing 505: English reviews
Nashville, North Carolina
Reviewed 16 June 2016

Only complaint I have is they need better dressers. We had 3 small wire pull out "drawers". Other than that very clean, easy access to everything and staff was very nice! We had a nice experience. Will stay again if we are ever back in PA. ONLY Hotel downfall is no pool :(

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Thank amberf162016
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review of the Hampton Inn. We love to get feedback and it will be shared by all the associates. I'm very pleased the staff made your stay so enjoyable! Thanks for being our guest! Sincerely, Roger Weber General Manager

Virginia Beach, Virginia
Reviewed 14 June 2016

Rom was dirty. Bathroom was obviously not cleaned. No pool or typical Hampton Inn amenities. I am a diamond member and stay at hotels every week so I'm very experienced with hotel exp citations and this fell way short

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1Thank Douglas G
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review. I certainly apologize for the cleanliness of the room and bathroom. This is certainly not our level of cleanliness we want to provide and it will be addressed with the executive housekeeper. Sincerely, Roger Weber General Manager

Reviewed 14 June 2016

The title says it all ... and the staff doesn't seem to care. Internet account was not setup at checkin, prior guests dirty linens were hanging in shower, cleaning was "spot" cleaning at best/ This location is nothing but a shell of the Hampton Brand

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1Thank jeffreyc90
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

We appreciate this feedback and I certainly apologize for the condition of the room. We certainly try to have a high level of cleanliness and this will be reviewed by the housekeeping staff so this doesn't happen in the future. Sincerely, Roger Weber General Manager

Canton, United States
Reviewed 11 June 2016

This hotel was nice and comfortable, staff was friendly! Located about 30 minutes from downtown.. on drive to downtown, noticed some areas that looked not so nice, so I appreciated this location that much more.. do wish it had a pool for the kids though!

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Thank Matt B
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn Willow grove. This feedback is very important to us and I'm glad the staff made your stay so enjoyable. Thanks for being our guest. Sincerely, Roger Weber General Manager

State College, United States
Reviewed 6 June 2016

Very noisy AC unit, uncomfortable pillows/bed, staff unprepared for tax exempt status of customers. Stayed for 2 nights, AC unit had me awake every hour on the hour until I finally got up and turned it off. NO AC if I wanted to sleep. Pillows were enormous yet had no substance or support. 4 pillows per bed but every pillow...

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1Thank Timothy W
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review. All reviews are very important and this will be shared by the staff. The bed are new within the year and two of the pillows on the bed are feather. I certainly apologize for the AC in the room not working properly. Sincerely, Roger Weber General Manager

Middleburg, Pennsylvania
Reviewed 5 June 2016

Do not expect a response from guest services is you have an issue. I had a room without a working cooling system. I contacted customer service twice and both times they told me they were sending somebody up. I did not happen. I waited 4 1/2 hours before going to the front desk in person to lodge my complaint before...

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1Thank Matt D
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review. Your concerns are very important to us and they will be shared by all the staff. I certainly apologize for the AC problem and the lack of follow through is not acceptable. Sincerely, Roger Weber General Manager

Hyattsville, Maryland
Reviewed 3 June 2016

After being given my key to my room the minute my guest and I opened the door we noticed an aweful smell. We couldnt stay in the room. So they offered me 3 different rooms to try and they all smelled terrible!!! I left and went somewhere else!!!

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1Thank 818paulettes
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

We appreciate all feedback and I certainly appreciate this concerning the odor in the rooms. This will be reviewed by the Housekeeping team to make sure we are using the proper chemicals. Roger Weber General Manager

Bronx, New York
Reviewed 2 June 2016

Hotel is a bit old. Most of the AC in this hotel are broken and so do ice making machines. Hallways have no AC in the 90F, very hot. Have to switch to anther room since the AC had been stopped working on 2nd day of stay. Staffs are very friendly. Breakfast is ok not so much selection. I was...

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1Thank david n
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton Inn. We appreciate this feedback and it will be shared by the staff. I apologize for the problem with the AC and I'm glad the staff tried to make the most out of your stay. Thanks for being our guest! Sincerely, Roger Weber General...

Reviewed 31 May 2016

This hotel gets lots of use! We usually stay here with our soccer team - and we usually have plenty of company - other teams, family groups, business groups, etc. But, despite being a busy place, the rooms are clean, the staff is efficient and the place looks good. (One panel on the inside of the elevator being an exception...)...

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Thank 743marcellan
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review concerning your stay at the Hampton. We appreciate this feedback especially from returning guests. Your comments about the cleanliness and service mean alot to the associates. Thanks for being OUR guest! Sincerely, Roger Weber General Manager

Fort Myers, United States
Reviewed 25 May 2016

Clean hotel, friendly staff, good breakfast. This place is your standard highway exit hotel, but the staff puts in a little more effort to make your stay enjoyable. I flew into town preparing for a relocation to Elkins Park. My girlfriend and I were both very satisfied with our stay. We used the gym, ate a big breakfast every day,...

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Helpful?
Thank Benjamin A
Roger W, General Manager at Hampton Inn Philadelphia / Willow Grove, responded to this review

Thank you for taking the time to write this review. This information is very important to the staff and we use it as a method to improve. Welcome to the area and best of luck! Roger Weber General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities

Additional Information about Hampton Inn Philadelphia / Willow Grove

Address: 1500 Easton Road, Willow Grove, PA 19090
Region: United States > Pennsylvania > Willow Grove
Price Range: ₹ 7,285 - ₹ 10,349 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Philadelphia / Willow Grove 2.5*
Number of rooms: 150
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Also Known As:
Hampton Inn Philadelphia / Willow Grove Hotel Willow Grove
Hampton Inn Willow Grove
Willow Grove Hampton Inn
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Philadelphia / Willow Grove staff and other travellers.
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Questions? Get answers from Hampton Inn Philadelphia / Willow Grove staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get an even numbered room”
 of 5 bubbles L847HSjonathanh, 23 Oct 2016 | Read review
“Top floor always”
 of 5 bubbles MelBel7575, 6 Oct 2016 | Read review
“higher floor.”
 of 5 bubbles d0npauls, 13 Sep 2016 | Read review
“check in with the app and you can see the floor plan and choose your own room”
 of 5 bubbles Sue11sandwich, 28 Aug 2016 | Read review
“Maybe ask for a room not facing the highway”
 of 5 bubbles AK-in-NC, 16 Jul 2016 | Read review
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