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Red Roof Inn Wilkes Barre Arena

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355 Reviews from our TripAdvisor Community

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There are newer reviews for Red Roof Inn Wilkes Barre Arena
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Showing 355: English reviews
Reedsburg, Wisconsin
Reviewed 10 October 2015

I asked the front desk clerk for information four times and she always gave quick and cheerful assistance . The room was nice and quiet as requested. Good economical hotel. Restaurants near the hotel.

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Helpful?
Thank James H
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for sharing your comments regarding your recent stay at the Red Roof Inn in Wilkes-Barre. I am happy to hear you enjoyed a quiet stay. We are the best value here at the Wilkes-Barre exit. I am also glad you received great customer service from our Front Desk staff. We look forward to serving you again.

Norristown
Reviewed 10 October 2015

For the price, you just can't beat the quality of this hotel. The room was both comfortable and clean, but the real story here is the service. I had a question about the area, and the manager, John, went out of his way to provide me with a detailed, thoughtful answer. I can't say enough about the customer service at...

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Helpful?
Thank Jared B
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for choosing the Red Roof Inn in Wilkes-Barre and for taking the time to tell us about your stay. I am very happy to hear you enjoyed a clean and comfortable room. We appreciate your business and are very happy to be of service. Thank you for the kind remarks about customer service. We look forward to serving...

Columbia, Missouri
Reviewed 5 October 2015

I rented a room at the Red Roof Inn Wilkes-Barre Arena, 1035 Highway 315 Wilkes-Barre, PA 18702 US 570-829-6422 - (RRI139), room 123, we got in late so we did not notice the filth until the next afternoon. Had an appointment to go to the next morning so didn't really look around the room. I did take pictures however when...

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Helpful?
Thank meme4712015
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for providing your comments regarding your recent stay. I sincerely apologize for not meeting your expectations and letting you down regarding housekeeping and maintenance in your room and bathroom. I have reviewed all of the housekeeping assignments for your room during your stay. When every guest checks out, we always change sheets and inspect all other bed linens...

Summerfield, North Carolina
Reviewed 29 September 2015 via mobile

The service at the front desk was excellent and the room was clean. Another positive was plenty of outdoor space to walk the dog. On the negative side every trash can was overflowing. The drain was out of the tub which I took to mean it didn't work, and the drain had hair in it. This hotel is a bargain...

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Helpful?
Thank Donna P
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for taking the time to provide us with your feedback. I am sorry we let you down regarding the tub drain in your room. Thank you for bringing this to our attention. We hope you will give us the opportunity to better serve you in the future.

Trenton, Ontario, Canada
Reviewed 27 September 2015 via mobile

We have heard good things about this inn but as we checked in, it was filth. I didn't even want to take my shoes off. The bathroom was full of hair: in the tub, toilet and floor. There was dirt in the tub that I had to use a cloth and soap to get off before my daughter took a...

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Helpful?
Thank Kyla M
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for taking the time to tell us about your recent stay. Thank you for bringing these items to our attention. I am very sorry we let you down regarding housekeeping in your room prior to your arrival. Appropriate measures have been taken to hopefully prevent this from occurring again. Please accept my sincere apologies.

Columbia, Maryland
Reviewed 26 September 2015

This is your typical Red Roof Inn. Price while booking on the internet was just over $50. Sign at the motel said $69. The rooms were clean and comfortable. If you are looking for a motel/hotel with lots of amenities -- this is not the place for you. No restaurant (although pretty good Italian restaurant about a mile away). Just...

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Helpful?
Thank R Dale S
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for providing us with your comments regarding your recent stay at the Red Roof Inn in Wilkes-Barre. I am very happy to hear you enjoyed a clean room. I am also glad you found us to be a good value. We appreciate your business and look forward to serving you again.

Reviewed 26 September 2015 via mobile

This is the best hotel for the price. Julia was nothing but helpful, she found us a cab company she gave us directions to everywhere in town. If we had a question she answered it and we couldn't ask for anymore we will definitely be back for this hotel!

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Helpful?
Thank Courtney N
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for choosing the Red Roof Inn in Wilkes-Barre. I am very happy to hear you received great customer service. We appreciate your business and look forward to serving you again.

Pittsburgh
Reviewed 21 September 2015

We were traveling with our dog, and needed a place to stay overnight to break-up a long trip. This Red Roof was affordable and pet friendly. This property is a little older - most newer hotels do not have exterior room doors - but the property is immaculately maintained, with nice landscaping, picnic tables, and areas to walk the dog....

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Helpful?
Thank lifterguy
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for staying with us at the Red Roof Inn Wilkes-Barre Arena and for sharing your comments about your experience. I am happy to hear you enjoyed the free WIFI and that we provided you with a clean and comfortable room. I will be sure to share your comments with the entire staff. Thank you for your business and...

Asheville, North Carolina
Reviewed 19 September 2015 via mobile

Needed a place to sleep and this was perfect for us. Not far off highway, use a GPS to find and close to, driving distance to restaurants. The bed was comfortable and the room was clean. Joseph clean our room and did a great job.

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Helpful?
Thank 20Radar
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for choosing the Red Roof Inn in Wilkes-Barre and for taking the time to share your comments. I am very happy to hear you had a positive experience and enjoyed our comfortable beds and clean room. We look forward to serving you again soon.

New York City, New York
Reviewed 18 September 2015

Stayed several nights. Desk staff excellent, one lady seemed overwhelmed, perhaps she was new. Bottled water for all guests, plenty of heat in the middle of winter, plenty of hot and steamy hot water for the shower. When it's 10 degrees outside a hot shower is a luxury. Convenient locations, everything you need is just minutes away. We liked it...

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Helpful?
Thank VanCortlandt
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for staying at the Red Roof Inn in Wilkes-Barre. I am very glad to hear you enjoyed a clean room and received great customer service during your stay here. I will be sure to share your positive comments with our entire team. We look forward to serving you again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access

Additional Information about Red Roof Inn Wilkes Barre Arena

Address: 1035 Highway 315 Blvd, Wilkes-Barre, PA 18702-6926
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Price Range: ₹ 3,070 - ₹ 5,185 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Wilkes Barre Arena 2*
Number of rooms: 115
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Also Known As:
Red Roof Hotel Wilkes-Barre
Red Roof Inn Wilkes Barre
Wilkes-Barre Red Roof Inn
Hotel Style:
#8 Business Hotel in Wilkes-Barre
#9 Romantic Hotel in Wilkes-Barre
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Wilkes Barre Arena staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring a hair dryer and don't expect fridge or mic.”
 of 5 bubbles 84larry, 11 Jan 2017 | Read review
“Lower level”
 of 5 bubbles Weselly, 10 Dec 2016 | Read review
“the back side of the hotel has a beautiful view of the valley.”
 of 5 bubbles kimberlye928, 2 Dec 2016 | Read review
“Drive - Up Room , Eh !”
 of 5 bubbles MichaelUSMC, 25 Nov 2016 | Read review
“Stick with the ground floor.. Second floor is way too noisy when carts/luggage are dragged along outside floor.”
 of 5 bubbles unitedprovinces, 14 Nov 2016 | Read review
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