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Red Roof Inn Wilkes Barre Arena

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368 Reviews from our TripAdvisor Community

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There are newer reviews for Red Roof Inn Wilkes Barre Arena
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Showing 368: English reviews
Reviewed 23 October 2015

Staff was friendly and accommodating. Hotel was pretty quiet, had a good view, and was in a good location. Wish that they had an ATM in the night lobby, as well as a change machine. If I could do one thing differently, I would have saved my 4 dollar service charge for using their ATM to get a twenty, only...

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Helpful?
Thank Jason S
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for choosing the Red Roof Inn in Wilkes-Barre and for providing us with your comments. I am happy to hear you found our staff to be friendly. I am also glad you had a quiet stay with us and enjoyed our views. We are the best value at our exit. I am sorry if we could have been...

Saratoga Springs, New York
Reviewed 21 October 2015

I booked 2 rooms here for multiple handicap people, Julia the desk associate who checked us in on 10/20 was the absolute best!!! She was knowledgeable about the property and the area, and was very accommodating of our needs. I will make sure all my employees and managers know that this is now a BankofAmerica approved location for associate travel,...

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Helpful?
Thank amcurrent
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for taking the time to share your comments regarding your stay at the Red Roof Inn in Wilkes-Barre. I am very happy to hear our staff provided you with great customer service. Thank you for staying with us. We look forward to serving you again.

Chiefland
Reviewed 20 October 2015

Nice and quiet even with a busy road out front. Pet Friendly, although I never really saw a designated dog area for "business" purposes. Comfy king bed. Hot showers. No continental breakfast, which they should provide. All in all a nice stay though.

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1Thank Rockyhammock
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for choosing the Red Roof Inn in Wilkes-Barre. I am happy to hear you had a pleasant and quiet stay. I am also glad to hear you found our beds to be comfortable and showers hot. We appreciate your taking the time to provide us with your feedback. We look forward to serving you again.

Windsor, Pennsylvania
Reviewed 18 October 2015 via mobile

After checking in elevator out of service. Got to the room toilet did not flush.mold growing on the tub. Called front desk. Went out for the evening. Came back and management took care of it. Toilet was fixed. This hotel needs some work.

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Helpful?
Thank MAHAGS
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for providing us with feedback regarding your recent stay. I am very sorry we let you down regarding the elevator being temporarily out of service and maintenance items in your room. We hope you will give us the chance to better serve you in the future.

Reedsburg, Wisconsin
Reviewed 10 October 2015

I asked the front desk clerk for information four times and she always gave quick and cheerful assistance . The room was nice and quiet as requested. Good economical hotel. Restaurants near the hotel.

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Helpful?
Thank James H
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for sharing your comments regarding your recent stay at the Red Roof Inn in Wilkes-Barre. I am happy to hear you enjoyed a quiet stay. We are the best value here at the Wilkes-Barre exit. I am also glad you received great customer service from our Front Desk staff. We look forward to serving you again.

Norristown
Reviewed 10 October 2015

For the price, you just can't beat the quality of this hotel. The room was both comfortable and clean, but the real story here is the service. I had a question about the area, and the manager, John, went out of his way to provide me with a detailed, thoughtful answer. I can't say enough about the customer service at...

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Helpful?
Thank Jared B
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for choosing the Red Roof Inn in Wilkes-Barre and for taking the time to tell us about your stay. I am very happy to hear you enjoyed a clean and comfortable room. We appreciate your business and are very happy to be of service. Thank you for the kind remarks about customer service. We look forward to serving...

Columbia, Missouri
Reviewed 5 October 2015

I rented a room at the Red Roof Inn Wilkes-Barre Arena, 1035 Highway 315 Wilkes-Barre, PA 18702 US 570-829-6422 - (RRI139), room 123, we got in late so we did not notice the filth until the next afternoon. Had an appointment to go to the next morning so didn't really look around the room. I did take pictures however when...

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Helpful?
Thank meme4712015
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for providing your comments regarding your recent stay. I sincerely apologize for not meeting your expectations and letting you down regarding housekeeping and maintenance in your room and bathroom. I have reviewed all of the housekeeping assignments for your room during your stay. When every guest checks out, we always change sheets and inspect all other bed linens...

Summerfield, North Carolina
Reviewed 29 September 2015 via mobile

The service at the front desk was excellent and the room was clean. Another positive was plenty of outdoor space to walk the dog. On the negative side every trash can was overflowing. The drain was out of the tub which I took to mean it didn't work, and the drain had hair in it. This hotel is a bargain...

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Helpful?
Thank Donna P
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for taking the time to provide us with your feedback. I am sorry we let you down regarding the tub drain in your room. Thank you for bringing this to our attention. We hope you will give us the opportunity to better serve you in the future.

Trenton, Ontario, Canada
Reviewed 27 September 2015 via mobile

We have heard good things about this inn but as we checked in, it was filth. I didn't even want to take my shoes off. The bathroom was full of hair: in the tub, toilet and floor. There was dirt in the tub that I had to use a cloth and soap to get off before my daughter took a...

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Helpful?
Thank Kyla M
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for taking the time to tell us about your recent stay. Thank you for bringing these items to our attention. I am very sorry we let you down regarding housekeeping in your room prior to your arrival. Appropriate measures have been taken to hopefully prevent this from occurring again. Please accept my sincere apologies.

Columbia, Maryland
Reviewed 26 September 2015

This is your typical Red Roof Inn. Price while booking on the internet was just over $50. Sign at the motel said $69. The rooms were clean and comfortable. If you are looking for a motel/hotel with lots of amenities -- this is not the place for you. No restaurant (although pretty good Italian restaurant about a mile away). Just...

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Helpful?
Thank R Dale S
John S, General Manager at Red Roof Inn Wilkes Barre Arena, responded to this review

Thank you for providing us with your comments regarding your recent stay at the Red Roof Inn in Wilkes-Barre. I am very happy to hear you enjoyed a clean room. I am also glad you found us to be a good value. We appreciate your business and look forward to serving you again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access

Additional Information about Red Roof Inn Wilkes Barre Arena

Address: 1035 Highway 315 Blvd, Wilkes-Barre, PA 18702-6926
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Price Range: ₹ 3,338 - ₹ 5,040 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Wilkes Barre Arena 2*
Number of rooms: 115
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Also Known As:
Red Roof Hotel Wilkes-Barre
Red Roof Inn Wilkes Barre
Wilkes-Barre Red Roof Inn
Hotel Style:
#8 Business Hotel in Wilkes-Barre
#9 Romantic Hotel in Wilkes-Barre
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Amazing view, great price”
 of 5 bubbles R3934NPjoshuas, 19 Mar 2017 | Read review
“If you want friendly atmosphere and beautiful scenery at a great price, this is it!”
 of 5 bubbles 405deedeej, 18 Mar 2017 | Read review
“Don't, just don't”
 of 5 bubbles Carole.y.gauthier, 5 Mar 2017 | Read review
“Farther from the stairs would be quieter”
 of 5 bubbles 76melissad, 30 Jan 2017 | Read review
“Bring a hair dryer and don't expect fridge or mic.”
 of 5 bubbles 84larry, 11 Jan 2017 | Read review
5 of 5