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Extended Stay America - Wilkes-Barre - Hwy. 315

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Extended Stay America - Wilkes-Barre - Hwy. 315
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84 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Wilkes-Barre - Hwy. 315
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Showing 83: English reviews
Milton, Pennsylvania
Reviewed 27 June 2016

Some of my ire with my stay here was with Hotwire - the description of the deal I was supposed to be booking said that there was a pool, and full breakfast included. It also named a hotel that the last few people who booked got. Not sure what happened, and Hotwire disavowed any responsibility, but I ended up here....

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Helpful?
Thank funky-rat
Manager_11525, Manager at Extended Stay America - Wilkes-Barre - Hwy. 315, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that there were some issues with your stay. Your feedback will be very helpful as we continue to improve our guest experience. Thank you again for your feedback. We hope to see you again, should your travels bring you back to our area.

Middleboro, Massachusetts
Reviewed 20 June 2016

We stayed here one night to vet it for a longer stay while we search for more permanent housing. It is easily accessed off the interstate. One minute in the elevator was enough to determine that this place would probably not be acceptable. The walls in the elevator were smeared with fingerprints and there were dried coffee stains all over...

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Helpful?
Thank kbannasch
Manager_11525, Manager at Extended Stay America - Wilkes-Barre - Hwy. 315, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues that you described are unacceptable, whether we are finishing a renovation or not, this is no excuse, and I sincerely apologize for your experience. I am personally working with our housekeeping team, as well as the renovation team, to ensure that...

Montreal, Quebec
Reviewed 19 June 2016 via mobile

Still under construction but all in all okay. The rooms are large but certainly not sound proof. We were unable to get the shower to work and later found out that you had to pull something inside the spout to make it work and yet nothing was posted or mentioned at check in. Breakfast hot coffee and packaged muffins etc....

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Helpful?
Thank Carol D
Manager_11525, Manager at Extended Stay America - Wilkes-Barre - Hwy. 315, responded to this review

I appreciate you taking the time to write a review of your experience with us. It was a pleasure to read that you enjoyed our newly renovated hotel, and received a good nights rest, but we were disappointed that their was an issue regarding the showers! Thanks to your comments, we will be alerting our guests on how to operate...

Barboursville, Virginia
Reviewed 1 June 2016

Cons: Old, worn, uncomfortable beds, cracked sink basins, etc. Breakfast is pre-packaged muffins and fruit. Pros: Inexpensive, quiet, clean, and the absolute best check in experience ever. Surprisingly good coffee. I won't stay here again as the beds prevented me from sleeping well, however I feel bad typing this because the people who work here are LOVELY. Seriously the nicest...

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Helpful?
Thank Tammy M
Manager_11525, General Manager at Extended Stay America - Wilkes-Barre - Hwy. 315, responded to this review

I appreciate you taking the time to write a review of your experience with us. We truly appreciate your comments about our hotel cleanliness as well as our exceptional customer service; yet, we are saddened to hear that our mattresses were unsatisfactory. To ensure that a situation like yours doesn't happen again, my team will personally inspect your mattress as...

Boston, MA
Reviewed 10 May 2016 via mobile

5 stars for the gentleman at the front desk. When our requested 2-bedroom suite was unavailable due to renovation delays, he already had a plan to have us in 2 nearby rooms, charging us the 1-bed rate and comping the second. Perfectly handled, in our opinion. Now, for the rest of it, I'm curious to see how much is renovation...

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Thank Realneonlady
Manager_11525, General Manager at Extended Stay America - Wilkes-Barre - Hwy. 315, responded to this review

Thank you for taking the time to write a review of your stay. Your comments in regards to our customer service are much appreciated; yet, we were disheartened to read about the maintenance issues that you experienced. I will be sure to share your comments with our maintenance engineer to ensure that your experience is not repeated. In an effort...

New York City, New York
Reviewed 29 April 2016

I've stayed here a few times and found it to be a decent hotel. The rooms come with a kitchen and have the basic amenities. The hotel is up on a mountain and unfortunately there really isn't much of a view but it's still a nice room for the night. Close to the casino as well. I would recommend!

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Thank Preroll
Manager_11525, General Manager at Extended Stay America - Wilkes-Barre - Hwy. 315, responded to this review

Thank you so much for sharing your experience with us. I’m glad to read that you enjoyed our comfortable accommodations as well as our fully equipped kitchens! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Lancaster, PA
Reviewed 29 April 2016

They are beginning to remodel this hotel. The 4th (top) floor is first followed by the rest. I'm impressed that they are doing this. The old rooms are dated but I've seen plenty of decent hotels stretch it a lot farther. In a few months it ought to be extremely nice. the staff have been very helpful. Housekeeping does a...

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Thank tyandrews
Manager_11525, General Manager at Extended Stay America - Wilkes-Barre - Hwy. 315, responded to this review

Thank you for providing us with details about your stay. We appreciate you letting us know about the cleanliness issues you experienced. I will be sure to share your comments with our housekeeping staff. We are sorry for this issue, but are glad to read that you had a positive stay overall. I truly appreciate your comments about our professional...

Reviewed 15 April 2016 via mobile

Excellent service in a very clean and comfortable room. Great location. The hotel was very accommodating. Perfect size kitchen in room with a full size refrigerator with an ice maker. Bed was very comfortable in a nice sized bedroom. Great tv's but limited on channels.

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Thank cbmcc66
Manager_11525, General Manager at Extended Stay America - Wilkes-Barre - Hwy. 315, responded to this review

Thank you for posting a review of your experience with us. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our fully equipped kitchens, friendly staff, and our convenient location. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank...

Austin, Texas
Reviewed 12 March 2016

My father died in January, he's originally from this area and his brother still lived here (though he died the next month, prompting another trip in, and we again choose Extended Stay America...which I guess is a recommendation in itself. Room was comfortable respite from the preparations for the funeral...we got snowed in (flight from Philadelphia was cancelled) so instead...

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Thank quodpod
Manager_11525, General Manager at Extended Stay America - Wilkes-Barre - Hwy. 315, responded to this review

Thank you for taking the time to write a review of your stay. We truly appreciate your encouraging comments about our facilities as well as our staff. I’m glad that we were able to accommodate your needs with our fully equipped kitchens and comfortable rooms. Thank you again for posting your review. I do hope that you will return to...

Pensacola, Florida
Reviewed 27 February 2016 via mobile

Our first night here and the bathroom was dirty as well as the microwave. We had complaints of jumping at 9:00 one night and at 6:30 one night (Quiet hours posted are 10pm until 8am). I have 5 children ages 10, 6, 4, 3 and 1. The hotel was aware of that and put us on the second floor above...

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Helpful?
Thank KaraML313
Manager_11525, General Manager at Extended Stay America - Wilkes-Barre - Hwy. 315, responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will coach our staff to make sure we are thoroughly inspecting rooms prior to guest arrivals as well as providing each guest with professional customer service. Thank you very...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Wilkes-Barre - Hwy. 315

Address: 1067 Highway 315 Blvd, Wilkes-Barre, PA 18702-6926 (Formerly Extended Stay Deluxe)
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Price Range: ₹ 4,920 - ₹ 6,673 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Wilkes-Barre - Hwy. 315 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Extended Stay Wilkes Barre
Hotel Style:
#11 Business Hotel in Wilkes-Barre
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Questions & Answers

Questions? Get answers from Extended Stay America - Wilkes-Barre - Hwy. 315 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher Floors would be quieter...”
 of 5 bubbles Moonstar582, 6 Sep 2016 | Read review
“Avoid Room 103 until they fix the deadbolt on the adjoining room door.”
 of 5 bubbles chads34, 28 Aug 2016 | Read review
“Rooms in the rear back up to a hill though any room in the place should be quiet”
 of 5 bubbles tyandrews, 28 Apr 2016 | Read review
“Pretty view of Valley on front side; back side looks out on 309/115”
  • Rte 309/115 from back of hotel
 of 5 bubbles quodpod, 12 Mar 2016 | Read review
“Excellent prices if you reserve the room direct.”
 of 5 bubbles Walter2013, 3 Jan 2016 | Read review
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