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Hilton Garden Inn Wilkes Barre

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Hilton Garden Inn Wilkes Barre
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634 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Wilkes Barre
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Showing 634: English reviews
MANVILLE, United States
Reviewed 13 June 2016

Rooms were very worn and beds did not appear to be the size they stated they were --total disappointment. I was not told by the staff --as a Hilton Honors member that there was a 100% satisfaction guarantee --instead I was snubbed when I decided to move my handicapped mother and my 10 year old daughter to another hotel !

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Helpful?
2Thank Lori P
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review

Hello Lori P, Thank you for your feedback. The Hilton Garden Inn - Wilkes Barre has only King and Queen size bedding available for our valued guests. Yes, we do have the 100% Satisfaction Guarantee. Based upon your comments I am not clear for the reason you moved to another hotel. At your convenience, please contact me 570-820-8595 so we...

RI
Reviewed 11 June 2016

Yuck about sums it up. We checked into our room that smelled like an old smoking room. When we complained the (very nice) young lady at the desk said she could give us room that smelled less. Hmmm? The second room smell like mildew. Only slightly better then the first. There was trash in the bathroom waste can and stuff...

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Helpful?
1Thank Christina K
Brian W, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review

Hello ckap, Our sincere apologies for what you encountered. We always appreciate feedback from our valued guests and your comments allow us to better ourselves as we have utilized said comments as a training tool within our Housekeeping department. Thank you again!

Fort Washington, United States
Reviewed 8 June 2016

The staff was friendly, the rooms were clean and quiet. I would stay here again. My only complaint was that the pillows were too soft! Would have been nice to have a breakfast included, but that was not the case.

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Thank Therese L
Manchester, New Hampshire
Reviewed 6 June 2016

This was our half way point to getting home. After a very long day of travel, we checked in and we were not disappointed. Our room was very clean, and the staff was very friendly and accommodating. We completely enjoyed our stay.

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Thank Sylvie M
Blacksburg, Virginia
Reviewed 5 June 2016

I generally stay at this property two or three times a year and everything is always great. Small problem I had was there's two weddings and graduation and I wasn't able to get breakfast. 99% of the time I have no issues.

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Thank Michael L
Reviewed 4 June 2016

Of all Hilton Garden Inns where we have stayed, this was the best ever. The staff was very approachable and without exception, everyone smiled. Nice little bar and incredible breakfast experience. A great value at $10.

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Thank Don C
madison, United States
Reviewed 2 June 2016

I found the hotel staff very accommodating. Appreciated the use of the shuttle for local transportation during my stay. The exterior seating areas were comfortable for after business relaxation. Staff was able to make some excellent restaurant suggestions

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Thank Cyndi L
Hicksville, New York
Reviewed 2 June 2016

Overall stay was excellent. No problem checking in and rooms were very clean. The only problem I had was trying to connect to the Internet. It took many tries to connect. The lobby was small and the breakfast buffet area was very small. Not able to eat there since it was overcrowded and not enough room for me and my...

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Thank cathyh103
Brewster, United States
Reviewed 1 June 2016

My first stay at the Hilton Garden In, was for the purpose of a celebration of my son's college graduation. I had the pleasure of working with a staff member called Robyn Christiano. She worked so hard with me at meeting my goal and requests. Her professionalism, expertise and the way she represented the hotel, won us over. This time...

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Thank Nydia L
Warren, Pennsylvania
Reviewed 1 June 2016

Staff were all very pleasant and eager to help when needed. Despite there being many graduation parties at the Inn while we were there, the atmosphere was very quiet and peaceful. Breakfast area was very busy on Sunday morning but staff worked very hard to accommodate everyone and provide good service.

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Thank ronaldosche

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Wilkes Barre hotel. Enjoy the convenient location off Pennsylvania I-81 at Exit 168 in the Township Marketplace, next to the Mohegan Sun Arena at Casey Plaza, and minutes from Mohegan Mohegan Sun Pocono Downs. This inviting Wilkes Barre hotel boasts an ideal location in the Pennsylvania Pocono Mountains close to industrial parks, skiing, golf, racing and white water rafting. From our oh-so-comfortable Serta Perfect Sleeper beds, to fresh cooked-to-order breakfast, and complimentary high-speed WiFi, our Hilton Garden Inn hotel in Wilkes Barre has everything you need for a successful stay. Savor American favorites at the Garden Grill Restaurant & Lounge or grab a quick takeaway snack from the 24-hour Pavilion Pantry(R). Choose from an array of refrigerated and microwaveable items to prepare with your convenient, in-room microwave. Enjoy all the comforts of home including a refrigerator, microwave, Keurig coffeemaker, dual-line phones with voicemail and data ports, and complimentary cable channels Host a meeting or event, for up to 80 people, in our flexible meeting space and stay connected in the complimentary business center at our Wilkes Barre hotel. Unwind after a long day with a swim in our heated indoor pool and spa, or work out in the fitness center. See the best of what the Poconos and Montage Mountain have to offer by staying with us during your trip to Wilkes Barre, PA. ... more   less 

Additional Information about Hilton Garden Inn Wilkes Barre

Address: 242 Highland Park Blvd, Wilkes-Barre, PA 18702-6768
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Price Range: ₹ 7,888 - ₹ 14,342 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Wilkes Barre 3*
Number of rooms: 123
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Also Known As:
Hilton Garden Inn Wilkes Barre Hotel Wilkes-Barre
Hilton Wilkes-Barre
Wilkes Barre Hilton Garden Inn
Hotel Style:
#1 Green Hotel in Wilkes-Barre
#5 Romantic Hotel in Wilkes-Barre
#5 Family Hotel in Wilkes-Barre
#6 Business Hotel in Wilkes-Barre
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Wilkes Barre staff and other travellers.
5 questions
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st. clair
over a year ago
York, Pennsylvania
Allendale
over a year ago

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Questions? Get answers from Hilton Garden Inn Wilkes Barre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We prefer the ground floor but this motel was unable to fill our request.”
 of 5 bubbles Q3194XBrebeccap, 13 Oct 2016 | Read review
“im looking for that tip.”
 of 5 bubbles lmc5765, 28 Aug 2016 | Read review
“Any room is fine, as it's off the hwy and quiet.”
 of 5 bubbles stamps, 20 Aug 2016 | Read review
“The hotel is located in the parking lot of a shopping center so the view from the rooms is not a reason to stay there.”
 of 5 bubbles GDZPA, 13 Aug 2016 | Read review
“Always prefer higher floors if a handicap room is available ask, its huge”
 of 5 bubbles JunieBee, 19 May 2016 | Read review
5 of 5