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Quality Inn & Suites Conference Center

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202 Reviews from our TripAdvisor Community

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Showing 198: English reviews
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Elk Grove Villa
Reviewed 1 week ago

I use hotels and motels very often and I never experienced any better service than this location the service was excellent and professional and very prompt the friendliness of the manager was beyond the expectation, sincerely I am impressed and I will always use this location every time I need to book a hotel room if it has the name...

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Helpful?
Thank Abdellatif M
General M, Manager at Quality Inn & Suites Conference Center, responded to this review

Hello Abdelatif M, Thank you for choosing the Quality Inn & Suites In Wilkes-Barre, PA and for taking the time to write a review. Thank you so much for your kind words of praise to our staff. I am happy to hear you had a pleasant experience with us and will return. Thank you for the recommendation! Thank you again...

Marlton, New Jersey
Reviewed 1 week ago

Room was dirty with stains and thick dust. The bathroom was beyond disgusting with mildew and a stained tub. The door (which opens to the outside) did not lock. When I complained to the front desk they told me security walks the area so it didn't matter. After two hours I could not stand to be in the room anymore,...

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Helpful?
Thank donnacd139
General M, Manager at Quality Inn & Suites Conference Center, responded to this review

Hello donnacd139, Thank you for choosing the Quality Inn in Wilkes-Barre, PA and for taking the time to write a review. We take the concerns of our guests seriously and appreciate your feedback as it helps us to work on making improvements. I am sorry to hear your room was not satisfactory and apologize for the inconvenience it has caused...

Reviewed 4 weeks ago via mobile

We stopped in for night on our way to Florida. We travel with our dogs and they accept pets so we thought we would give them a try. They have all exterior corridors, which we do not like. We arrived approximately 8 PM, our room did not have the heat on, despite a temperature in the teens. Unfortunately, even with...

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Helpful?
Thank Beth S
General M, Manager at Quality Inn & Suites Conference Center, responded to this review

Hello Beth S, Thank you for choosing the Quality Inn in Wilkes-Barre, PA and for taking the time to write a review. We appreciate your feedback as it helps us to know where we need to improve. I am sorry to hear that you experienced some issues during your time with us. We have looked into these matters and are...

Kennebunkport, Maine
Reviewed 4 January 2017 via mobile

Can't believe it but we have stayed here three times in the last 2 years and I don't know why. You know when you're driving across the country and have been on the road for 10 or 12 hours and are ready to crash... I totally forgot that we had stayed here before and I was extremely kind in giving...

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Helpful?
1Thank Kay S
General M, Manager at Quality Inn & Suites Conference Center, responded to this review

Hello Kay S, Thank you for choosing the Quality Inn in Wilkes-Barre, PA and for taking the time to write a review. We take the concerns of our guests seriously as it shows us what we are doing right, what we are doing wrong, and how we can improve. I am sorry to hear about the issues you experienced during...

Orlando, Florida
Reviewed 18 December 2016

Staff was very friendly and helpful. My room was clean and comfortable. Breakfast was awesome! Plenty of fresh, hot coffee, eggs, make-your-own waffles, muffins etc. The juice was fresh and not watered down. The wifi was agonizingly slow but since I was only there for one night it was ok. This is not a high quality resort. It's a safe,...

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Helpful?
Thank dohligee
General M, Manager at Quality Inn & Suites Conference Center, responded to this review

Hello dohligee, Thank you for choosing the Quality Inn & Suites in Wilkes-Barre, PA and for taking the time to write a review. I am happy to hear you enjoyed your stay with us and took advantage of our breakfast selections. I am sorry to hear you experienced some trouble with your wifi connection as we have been working to...

Plainville, Ct
Reviewed 12 December 2016

Quality Inn's are always clean and well maintained. We have recently used the Quality Inn's in Roanoke, VA and Wilksbury, PA. Both went above the call to insure us a room and it was to our standards. Thank you very much. USMC Veteran.

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Helpful?
Thank herbjeep
General M, Manager at Quality Inn & Suites Conference Center, responded to this review

Hello herbjeep, Thank you for choosing the Quality Inn in Wilkes-Barre, PA and for taking the time to write a review. I am happy to hear our staff went above and beyond to make sure you were comfortable during your stay. We hope to see you again in the near future. Thank you again for choosing the Quality Inn!

Chincoteague Island, Virginia
Reviewed 10 December 2016 via mobile

the rooms after those low reviews. I checked in and all was ok. Only 1 thing wrong that the heat lamp in the bath was burned out, too late to bother them to see if that was all it was. I examined the sheets and bedclothes, all were clean. The fridge was clean as was the tub,sink and tidy bowl....

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Helpful?
Thank Bill W
General M, Manager at Quality Inn & Suites Conference Center, responded to this review

Hello Bill W, Thank you for choosing the Quality Inn & Suites in Wilkes-Barre, PA and for taking the time to write a review. I am happy to hear you had a positive experience during your stay with us. Thank you for your feedback and for your recommendation! We hope to see you again soon. Thank you again for choosing...

Long Island, NY
Reviewed 6 December 2016

I was with my daughter to visit a local university for their open house. I wanted to keep it cheap, but this was ridiculous.The room key wouldn't open the door, and I had to have housekeeping show me how to aggressively jiggle it to get it to work. The door didn't seem like it would stay locked. There was dried...

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Helpful?
Thank wermejbmmelo
General M, Manager at Quality Inn & Suites Conference Center, responded to this review

Hello wermejbmmelo, Thank you for choosing the Quality Inn & Suites in Wilkes-Barre, PA and for taking the time to write a review. I am sorry to hear you had so many concerns during your stay and appreciate you bringing these things to our attention. We take the concerns of our guests seriously and have been working hard to correct...

Reviewed 29 November 2016

Convenient location, breakfast is AMAZING, great selection and fresh, rooms could use updating, mattresses sagging. Bathtub had hair in it. But for the price it worked. You could tell that housekeeping is done to the least necessary as evident by spiderwebs and dust.

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Helpful?
Thank Tamara M
General M, Manager at Quality Inn & Suites Conference Center, responded to this review

Hello Tamara M, Thank you for choosing the Quality Inn & Suites in Wilkes-Barre, PA and for taking the time to write a review. Thank you for your feedback and suggestions on improvement. I am happy to hear you enjoyed our breakfast and the price of your room. I am, however, sorry that the room did not meet your expectations....

Union, Maine
Reviewed 16 November 2016 via mobile

We were tired when we checked in, so I went straight to bed. The bed was comfortable enough, the pillows were awful. The room appeared clean, a bit worn around the edges, could most certainly use a face lift. When showering the next morning, I noticed hair on the tile wall in shower - it looked like razor stubble- also...

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Helpful?
Thank Tracy C
General M, Manager at Quality Inn & Suites Conference Center, responded to this review

Hello Tracy C, Thank you for choosing the Quality Inn & Suites in Wilkes-Barre, PA and for taking the time to write a review. Your feedback is important to us and I appreciate your bringing your concerns to our attention. I apologize for the issues you experienced during your stay. We have addressed these concerns with the staff and are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Breakfast included
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled in the rolling hills of Pennsylvania, the Quality Inn & Suites™ Conference Center provides warm and inviting accommodations for business and leisure travelers alike. A number of local points of interest, including the Mohegan Sun at Pocono Downs casino and horse racetrack, the Pocono Raceway and Mohegan Sun Arena at Casey Plaza are all just minutes from this Wilkes-Barre, PA hotel. Set in the foothills of the Poconos, Wilkes-Barre is rich in history and boasts an abundance of landmarks dating back to colonial America. Outdoor recreation areas are aplenty thanks to the Susquehanna River that provides a natural barrier for this thriving area. Whether you want to explore history or peruse unique cultural offerings, Wilkes-Barre and the surrounding region offer something for everyone. Shopping enthusiasts will enjoy being within walking distance to a variety of retailers and specialty stores. The Crossings Premium Outlets, the Mall at Steamtown and the Amish Market are a short drive away. A number of entertainment venues and restaurants can be found in the vicinity. Hotel amenities include: •Free Hot Breakfast Buffet •Free Wireless High-Speed Internet Access •Free Weekday Newspaper •Free Local Phone Calls •Free Airport Shuttle (based on availability); contact hotel at least 24 hours prior to arrival Guests of the Quality Inn & Suites Conference Center can also enjoy the on-site exercise room and gift shop, and access to a nearby indoor pool and hot tub (contact hotel for hours). Corporate travelers will welcome additional features like the business center that has a computer with Internet access, and copy and fax service. The Quality Inn & Suites Conference Center has three banquet and meeting rooms that are perfect for hosting a variety of events. In addition to standard amenities, all of our well-appointed guest rooms have microwaves, refrigerators, coffee makers with free coffee, curved shower rods, hair dryers, work desks, irons, ironing boards, safes, voice mail and cable television. Select rooms also have sofa sleepers. Non-smoking and connecting rooms can be requested. Coin-operated laundry facilities are located on the premise and valet cleaning service is available. This is a pet-friendly hotel; fees apply. Ample parking is provided and can accommodate most cars, trucks or buses. When you are looking for countless features, a great staff and wonderful location, make the Quality Inn & Suites Conference Center your hotel for inviting accommodations in Wilkes Barre. We have everything you need to make you feel at home and our friendly staff looks forward to serving you. ... more   less 

Additional Information about Quality Inn & Suites Conference Center

Address: 880 Kidder St, Route 115 and 315, Wilkes-Barre, PA 18702-6913
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Price Range: ₹ 3,754 - ₹ 6,234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Inn & Suites Conference Center 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Quality Inn And Hotel Wilkes-Barre
Wilkes-Barre Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites Conference Center staff and other travellers.
4 questions
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Chelmsford, Massachusetts
6 months ago
Jersey Shore
Wilkes-Barre, Pennsylvania
7 months ago

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Questions? Get answers from Quality Inn & Suites Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“very quit and comfortable it has many things like nice tv, fridge, and microwave etc....”
 of 5 bubbles 461abdellatifm, 15 Feb 2017 | Read review
“Checking in at 6:00 p.m. and leaving at 7:00 a.m. no tips to offer”
 of 5 bubbles 69RobertS, 27 Oct 2016 | Read review
“old, tired, worn”
 of 5 bubbles ebrelsford, 15 Oct 2016 | Read review
“Traveller beware-DUMP...never stay here”
 of 5 bubbles CYNTHIAR329, 11 Oct 2016 | Read review
“try the 2nd floor maybe room are cleanier”
 of 5 bubbles NewJerseyBigdog1, 15 Aug 2016 | Read review
5 of 5