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This place was not my favorite stay in the Poconos even though the location is very convenient at the intersection of the PA Turnpike and Rt 80. The facility is a somewhat newer property when compared to the other hotels close by. The parking lot...More
1 Thank GuitarPlayer2006
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites White Haven - Lake HarmonyResponded 17 December 2017
Thanks for your time in posting a thorough review about your experience at our hotel and for staying with us. Your comments are very helpful as our goal has always been to provide our guests with the best accommodation and hospitality service. I'm...More
The pool was nice, very clean. Rooms were very nice. Friendly service. Breakfast didn't start until 6:00 had to leave before that and they were very accommodating to help me get something to eat so I didn't leave hungry. Kudos!!!! thank you!! I highly recommend...More
The building and property are very nice.
The staff we came into contact with were nice, professional, and helpful as needed.
There was an indoor swimming pool, which was very nice.
I enjoyed learning how to use the pancake machine, but also was hoping for...More
Stayed here for 1 night over the weekend, attending an event at the race track. VERY clean and the comforter/sheets actually smelled like laundry detergent/fabric softener! It was great! The only issue was being so close to the highway, I heard that all night. But...More
The hotel and rooms were nice, clean and comfortable. But it seemed like the walls were built with holes in them. My room was in the back of the hotel and about 50 feet from the highway. This meant I heard traffic noise and engine...More
1 Thank Joshua K
Response from Stephanie F, General Manager at Holiday Inn Express Hotel & Suites White Haven - Lake HarmonyResponded 23 August 2017
Thank you Joshua K for your recent feedback on our hotel. We greatly apologize for the inconvenience the noise level was for you. We would have done the best we could if we were notified of the situation. As for the lack of mini-fridges in...More