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Nothing remarkable on the positive side. The bathroom is tiny. The sink area is outside the bathroom and in the room. The sink didn't drain well. Parking was adequate. Staff was friendly. Breakfast area is small, but I didn't take it and have no opinion.
Response from Linda C, General Manager at Holiday Inn Express & Suites St MarysResponded 23 July 2015
We are sorry for your unpleasant experience with us. We hope to serve you better in the future. Thank you for the kind comments on the staff. I have passed this along to them.
Linda Carpin GM
This was our second trip to St Marys, but our first staying here. Although we didn't get a chance to use the pool, and we were disappointed to learn there was no Jacuzzi, we were very pleased with our decision to stay here. Our room...More
Response from Linda C, Manager at Holiday Inn Express & Suites St MarysResponded 22 July 2015
Thank you for your feedback. Unfortunately we do not have jacuzzi rooms anymore since the remodel. We never had one in the pool area. We look forward to seeing you in the future. Have a wonderful day.
They play loud, annoying music in the lobby and outside. The pillows are awful and beds too soft. Breakfast is terrible. AVOID this place. There is no peace and quiet and restful space. Room was clean and desk personnel were OK but this was NOT...More
Response from Linda C, Manager at Holiday Inn Express & Suites St MarysResponded 20 July 2015
I am sorry for your unpleasant stay with us. We have had the music since opening day. We do have firm and soft pillows for our guests convenience. Our beds are serta and all brand new. If you do stay with us again please ask...More
We stayed at this hotel for 3 nights. Choices are limited in St. Marys and since this property was recently renovated, we chose Holiday Inn Express. My very first impression was poor as to customer service - the gentleman taking my reservation seemed annoyed and...More
1 Thank Michele S
Response from Linda C, General Manager at Holiday Inn Express & Suites St MarysResponded 2 July 2015
I do apologize for your stay. Unfortunately our reservations go through central reservations and maybe they booked for the wrong days. My staff had tried all they could and as for the lights, they are outside for everyones protection as for when our local police...More
We arrived around 10 pm and was extremely exhausted. The person at the desk didn't acknowledge that I'm a platinum IHG member. We were given the room directly next to the elevator. We weren't happy about that but was too tired to complain. So we...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express & Suites St MarysResponded 11 June 2015
Thank you for being an IHG Rewards Club Platinum Elite member and for taking the time to share your comments. We regret that we were not able to provide you with the quality of service and accommodations you deserved during your recent visit...More
US$ 100 - US$ 143 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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