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BEST WESTERN PLUS Reading Inn & Suites

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438 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Reading Inn & Suites
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Showing 434: English reviews
Hammonton, New Jersey
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 November 2015

Fantastic place to stay in the Lancaster / Adamstown area. Room 431 was very clean with great mattresses and a sparklingly clean bathroom. The Front Desk clerk was well dressed and very polite. The continental breakfast in the morning was hot, fresh and delicious. The older gentleman who attended this area took impeccable care to keep everything clean and the... More 

Helpful?
Thank spotmomma
BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Guest, Thank you for your recent review of our property. We really appreciate your positive comments. Our staff work hard each day to make the guest experience the best it can be, and we will continue to do so. We want you to know that we truly value your business, and we look forward to another opportunity to be... More 

Nanaimo, Canada
Level Contributor
152 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 1 November 2015

This was our third stay at this property. We pick it because we are Best Western Travel members, plus we have always been happy with our stays. In addition, we like the restaurant that's right in front of it. The staff are always friendly and competent. We had absolutely no complaints or problems. The room was spacious and clean. Despite... More 

Helpful?
Thank Ellyn T
BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Valued Guest, Thank you for your positive review of our property. We are very pleased to hear that you continue to enjoy your stay with us. Our staff go above and beyond each and every day to make sure our guests are looked after. It's great to hear that we are conveniently located for you and that you enjoy... More 

Irwin
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 October 2015

We have stayed at this property before. It has always been clean which is a priority for us. The location is great if you are in the area 'antiquing'. The building sits far back enough off the road to keep noise to a minimum. The breakfast is nicely set up and is good. The room was large and nicely decorated.... More 

Review collected in partnership with Best Western

Helpful?
Thank Thomas M
BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Valued Guest We appreciate your loyalty to our hotel and are pleased to hear that we were able to deliver a pleasurable experience yet again. Our housekeeping team works hard to keep the facility up to our cleanliness standards. We hope you were able to enjoy some of our newer additions to the breakfast selection, as we are always... More 

The Villages, United States
1 review
Reviewed 26 October 2015

The room was clean, as was the lobby and breakfast area. Friendly staff, very accommodating. Small but adequate Fitness center. We stayed four nights while enjoying the Amish and the adjoining area. Very convenient to everything we wanted to visit. If we were to travel to the Reading area again, we would have no problem staying there again.

Review collected in partnership with Best Western

Helpful?
Thank Bruce T
BWReading, Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Valued Guest, Thank you for visiting the Best Western Plus Reading Inn & Suites and sharing your experience. We take pride in cleanliness and service to delight our wonderful guests! We are happy to hear that our location was convenient to your needs, and we hope that it brings you to us again in the future. We'll have some... More 

woodbury, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 26 October 2015

Services are excellent. Breakfast is another story. I am disappointed with breakfast. Sausage seem like they are not cooked. Eggs - all with cheese in between. Most of the people there hardly eat the sausages. grading for breakfast with Best Western Hotel name ... 3. Other Best Western Hotels have the same but well cook sausages, egg - no cheese... More 

Review collected in partnership with Best Western

Helpful?
Thank Yer V
BWReading, Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Valued Guest, We appreciate your feedback from your recent stay with us. We are delighted to hear that you are a loyal Best Western member and we thank you for your continued patronage to our brand. We do apologize for letting you down with the breakfast. The sausages are actually pre-cooked, but it sounds as though they may not... More 

Pleasant Gap, United States
1 review
Reviewed 17 October 2015

Nice , clean and location was great for our needs, coffee maker should be closer to the sink or frig/microwave, that is the only thing I would change. Front desk girl was very helpful and got us checked in quickly. Would def stay here again when we're in the area ! For being located on the main hwy it was... More 

Review collected in partnership with Best Western

Helpful?
Thank Diane A
BWReading, Owner at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Valued Guest, Thank you for sharing feedback regarding your recent stay with us. Our management team and colleagues are pleased to hear that your overall experience was pleasant. We appreciate your suggestion regarding the coffee maker and will certainly consider your input. Glad to hear that our friendly front desk staff was able to provide an efficient check-in process.... More 

Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 October 2015 via mobile

This is an older hotel making renovations to the rooms. In my reservation I requested an updated room. Girl on desk was apathetic upon greeting us and during check-in. Not rude but not welcoming - could care less kind of attitude. As we entered the lobby smelled old and musty. The hall on our non-smoking floor smelled of smoke. But... More 

Helpful?
Thank Katact
BWReading, Owner at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Valued Guest, Thank you for sharing feedback regarding your recent stay with us. We apologize that your stay did not meet expectations. Our team works hard to deliver a quality product and genuine guest service. It appears we fell short during your visit. While the new Fairfield Inn is a wonderful property, we have made some great improvements over... More 

Sarasota, Florida
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 October 2015 via mobile

Very poor experience with the Best Western in Reading, PA. Upon check-in, we noticed distinct musty, wet smells in the lobby and elevators on the way to the first room we were assigned, which smelled like mold and layers of dust despite a "newly replaced" rug. Desk chair has no padding, tear holes and squeaky to sit in. Upon bringing... More 

Helpful?
Thank Alathomas
BWReading, Owner at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Valued Guest, Thank you for sharing feedback regarding your recent stay with us. On behalf of our management team and colleagues, we apologize for your less than satisfactory stay at our hotel. As you can see from our overall reviews, this stay was not indicative of the positive experience we strive to provide everyday. Please reach out to me... More 

Massapequa, New York
Level Contributor
77 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 13 October 2015

I have stayed here before with mixed feelings about it. Lobby is getting a bit dated and worn. Our room was ok, pillows were small and quite uncomfortable. Was clean and safe I must say but there are better choices in the area. Only stayed here again because we got in late and first choice of hotels was full.

Helpful?
Thank louis c
BWReading, Front Office Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Valued Guest, Thank you for your review. I apologize that your stay was not the most pleasant one. We are currently working on updating the hotel. Our lobby is one of the first areas that we have recently updated and continue to work on. In regards to the pillows, I believe that it is about personal preference. We do... More 

Blairstown, New Jersey, United States
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 October 2015

The front desk, the housekeepers, and the breakfast staff were all very friendly and accommodating. The room was the perfect size. The shower was great with plenty of hot water and a full-pressure shower head. I loved that the room had a microwave and refrigerator. Delicious waffles for breakfast. Great location. We stayed here during the NHRA weekend. The hotel... More 

Helpful?
Thank Denise S
BWReading, Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Valued Guest We are glad to hear that you enjoyed your time with us during the NHRA Keystone Nationals weekend. We are proud to hear that our facility was convenient and accommodating. We look forward to seeing you again for next years event! Regards, Jesse Atkins More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Reading Inn & Suites

Address: 2299 Lancaster Pike, Reading, PA 19607-2380 (Formerly Shillington Inn)
Region: United States > Pennsylvania > Reading
Price Range: ₹ 5,250 - ₹ 7,705 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Reading Inn & Suites 3*
Number of rooms: 142
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Also Known As:
Best Western Plus Reading Hotel Shillington
Best Western Plus Reading Inn And Suites
Best Western Shillington
Best Western Reading Hotel
Days Inn Reading
Days Inn Shillington Pa
Shillington Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Reading Inn & Suites staff and other travellers.
6 questions
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Arlington, Virginia
over a year ago
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Reading Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed on 1st floor off the road enough that we did not hear any noise.”
 of 5 bubbles williamsW2951YD, 15 Nov 2016 | Read review
“The room that we had faced the woods and was very quiet”
 of 5 bubbles williammJ1860DG, 27 Oct 2016 | Read review
“we were on the third floor no problems with noise”
 of 5 bubbles 515JimS, 19 Oct 2016 | Read review
“There is a pool - do you want to be close to it?”
 of 5 bubbles MsRef, 26 Sep 2016 | Read review
“I would think all of the roome would be just fine”
 of 5 bubbles Ronnie948, 26 Aug 2016 | Read review
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