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Pocono Manor Resort & Spa

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1,386 Reviews from our TripAdvisor Community

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There are newer reviews for Pocono Manor Resort & Spa
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Showing 1,382: English reviews
Reviewed 23 January 2017

We booked a single room for our anniversary but on the day of visit when I checked with resort for early check-in,they said they booked two rooms (one for each of us) although they cancelled one later on. The check-in was easy and we also got early check-in as well. The resort was awesome and we got one of the...

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Helpful?
Thank arpit j
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thanks for spending your anniversary with us! We are glad you enjoyed your time here and were able to take advantage of our shuttle service, indoor pool, and game area. We appreciate your feedback about vegetarian options and we will be passing this along to our Food and Beverage Team. We hope you will visit us again soon!

Port Washington
Reviewed 16 January 2017

My wife and I stayed at The Inn during Thanksgiving weekend. It was pretty chaotic. The place seemed overbooked, with tons of families with small children & teens running around competing for space at recreational areas, such as the indoor pool and game rooms (arcade area & table tennis room with pool table/billiards area). The families all seemed to be...

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Helpful?
Thank Jon A
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thank you for your feedback. We apologize for any confusion that occurred regarding your reservation but we are glad you were able to enjoy the dinner buffet and the Lamplighter Lounge. We appreciate your feedback about the resort and will be sure to pass it along to our Management Team, this will allow us to make changes in the future...

New York City, New York
Reviewed 13 January 2017

The place was good. Got billed twice for the two day stay. Called up about four times till date. No one from the billing dept has called back. Do not recommend this place. Please check your statements to make sure that they are not doing the same to all guests.

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Helpful?
Thank kittugill
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thanks for your feedback. We are sorry about any confusion that has occurred, this is not a normal practice at our resort. Please reach out to us at getaway@poconomanor.com with all of your information and a copy of your review and a Manager will reach out to you as soon as possible.

Reviewed 9 January 2017

My husband and I wanted a quick getaway to the poconos to go tubing, go shopping, and have a nice dinner. this was a perfect pet-friendly hotel so we could take our dog, too. the staff was super friendly and welcoming to us and our dog and they even provided her with a goodie-bag. It was a generally nice and...

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Helpful?
1Thank Lauren B
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thanks for choosing us for your weekend getaway! We are so happy to hear you enjoyed your stay and many of the food and beverage outlets that we have on property. We hope you will visit us again soon!

Newark, Delaware
Reviewed 7 January 2017 via mobile

We stayed here for the weekend over New Year's. Friday night- a good friends 50th here in the Horizon room. Six of us stayed till Sunday. Thankfully, my husband and I checked in around 3:00 and the birthday girl did as well. Check in was pretty smooth. The staff was very polite. The entrance was charming and a little rustic....

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Helpful?
2Thank Debby F
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thanks for spending your New Year with us! We are glad our staff was able to leave a positive lasting impression. We appreciate your feedback on the resort, without feedback like yours we will not be able to make improvements. We are sorry for the miscommunication on new years events, our team has taken note to the difficulties experienced during...

Pennsylvania
Reviewed 6 January 2017

My fiance, my 3 year old daughter and I stayed in a king size room in August of 2016. I did not know of this hotel until I saw an offer on Groupon for a great rate. We don't live far from the Poconos and we love to take a mini vacations so I thought this would be a great...

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Helpful?
2Thank ShaylaM310
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

We are so pleased to hear you enjoyed your stay with us in August! It's great to know you enjoyed some of our beautiful hiking trails and other on-site amenities. We appreciate your feedback for The Exchange and will be sure to pass this along to our food and beverage team. We can't wait to see you again for some...

Cayey, Puerto Rico
Reviewed 5 January 2017 via mobile

I was amazed by the pictures and information included in the hotel webpage. Michael was great and very helpful in the reservation process. I was looking forward to do the check in and enjoy the facilities. However, since we arrived at the hotel, the experience was different, making this one the worst because of the following: 1. 1.5 to 2...

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Helpful?
2Thank Abigail R
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thank you for your feedback on your recent stay. Unfortunately, the holidays can be a busy time for the resorts and we greatly appreciate your patience. We apologize for the confusion experienced during your stay. Your feedback will be shared with our Management Team so we can further make improvements to the guest experience.

Bloomfield, New Jersey
Reviewed 5 January 2017

First, I would like to say that the Manor has a wonder, vintage charm to it. The room that we stayed at was updated and roomy. We had booked this room through a Groupon offer that we had found. I choose this location due to the many amenities it offered for my fiance and myself. We were so taken by...

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Helpful?
3Thank smartinez773
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

We apologize, as this is not a typical experience at our resort. Please know that we are looking into this situation. We ask that you please reach out to Getaway@PoconoManor.com with a copy of your review and your contact info.

Philadelphia, Pennsylvania
Reviewed 3 January 2017

Our third trip here and we'll this time I was pretty disappointed .room was ready iimmediatly upon arrival and it was nice.people often complain about the rooms being outdated well maybe they are but it's a classic hotel that you don't see often anymore.. My main complaint here was the food and the condition of the lamplighters restaurant . Well...

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Helpful?
1Thank mastalski1
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thanks for visiting us again! We are disappointed to learn about your most recent stay. We appreciate your feedback and will be sure to pass this along to our Management Team. We are constantly striving to be better than we were in the past and the only way we can do that is with feedback like yours. We hope you...

Lancaster, Pennsylvania
Reviewed 2 January 2017 via mobile

Evan Shepp was my event coordinator and did a fantastic job helping me to put this party together. Room was beautiful 301 and food was great and service was great and our Bartender Paul was a terrific guy and just as nice as could be. We stayed for New Year's Eve and the party was a bummer. Bunch of kids...

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Helpful?
2Thank glennc1111
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

We are so pleased to hear you had a wonderful time with us and that Evan was able to assist in the planning process! We do appreciate your feedback as well, this will allow us to improve for the future. We hope you will stay with us again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Golf Course
  • Pool
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Our beautiful mountaintop location offers an 18 hole championship golf course, fitness center, indoor and outdoor pools, state-of-the-art Spa, Riding Stables and various dining options. Just minutes from area attractions; casino, waterpark, skiing, outlet shopping and more! ... more   less 

Additional Information about Pocono Manor Resort & Spa

Address: 1 Manor Dr, Pocono Manor, PA 18349-9800 (Formerly Inn at Pocono Manor)
Region: United States > Pennsylvania > Pocono Mountains Region > Pocono Manor
Price Range: ₹ 8,385 - ₹ 16,900 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pocono Manor Resort & Spa 3.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
The Inn At Pocono Manor Hotel Pocono Manor
Hotel Pocono Manor
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Questions & Answers

Here's what travellers have asked, with answers from Pocono Manor Resort & Spa staff and other travellers.
31 questions
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Questions? Get answers from Pocono Manor Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Honestly it would help if you had a 4 wheel drive. Eat at Amber's Steak House”
  • View from room 315
  • Bed
 of 5 bubbles Deluxe8686, 5 Mar 2017 | Read review
“Get one of the mountain facing rooms.”
 of 5 bubbles 656arpitj, 22 Jan 2017 | Read review
“Beautiful stay for nature lovers”
 of 5 bubbles ShaylaM310, 5 Jan 2017 | Read review
“Rooms in the main lodge have a scenic mountain view.”
 of 5 bubbles smartinez773, 4 Jan 2017 | Read review
“Ask for bigger tub”
 of 5 bubbles cwilliams53, 20 Dec 2016 | Read review
5 of 5