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MainStay Suites of Lancaster County

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MainStay Suites of Lancaster County
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119 Reviews from our TripAdvisor Community

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There are newer reviews for MainStay Suites of Lancaster County
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Showing 118: English reviews
Reviewed 27 August 2016 via mobile

Upon late arrival we had to retrieve our keys from the sleep in across the way. That was fine, but when we arrived at the lobby, the door was jimmied and wouldn't open. Should have been a clue. The room was spacious and comfortable. Even though some candy wrappers were still on the floor from the previous occupants. However we...

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Helpful?
Thank Melissa C
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Melissa, Please accept our sincere apology for your unpleasant stay. I am not sure where the mis communication happened but will surely look into the matter! Some of our extended stay guests prefer to not have housekeeping every day so that would explain the towels & trash in hallways, although our housekeeping staff attempts to get those all cleaned up...

South Mountain, PA
Reviewed 21 August 2016

Great staff, nice rooms, quiet and peaceful stay outside busy Lancaster. Short drive to all the attractions. Perfect for family especially since they are so welcoming of fur babies. They understand the importance of including welcoming rules for fur babies so that all the family are able to enjoy their stay and be able to explore all the attractions in...

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Helpful?
1Thank Sue B
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your comments. I am happy to hear that you enjoyed our pet friendly hotel and easy access to the Lancaster County attractions. Please come back again soon.

Harrisonburg, Virginia
Reviewed 26 July 2016 via mobile

Great things-little more living area than typical hotel room. Kitchenette was very useful, especially the full size refrigerator. Very clean hotel. The pool area was very nice and not very busy at all. The courtyard area was also nice, but the smoke from smoking in this area actually comes through the intakes into the rooms a tiny bit. Very helpful...

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Helpful?
1Thank Lisa C
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your review. I am happy to hear that you enjoyed our clean, pet friendly hotel. We take all comments seriously and will strive to correct any problems you mentioned. Please come back and stay with us anytime you are in the area.

North Brunswick, New Jersey
Reviewed 4 July 2016

Great staff, from the reception desk to the house keepers. Everybody is helpful and friendly. Need something?, .just ask. The property is a bit dated but is clean and maintained. Our only complaint is that they have rooms for smokers, and portions of every hallway on all 3 floors reeked of cigarette smoke. There is an outdoor pool that we...

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Helpful?
Thank Michael D
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thankyou for your comments. I am happy to hear you enjoyed your stay and our friendly staff. Please come back to visit soon!

Louisville, Kentucky
Reviewed 1 July 2016

This place was very nice. If I were to offer suggestions, there was no comfortable place to sit in this suite. The sleeper sofa was very uncomfortable to sit on, so we spent most of our time sitting on the bed. The public computer was outside our room, and kids were constantly on it, being kids, which made our room...

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Helpful?
Thank Ben S
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your comments. We continue to strive to make each guests stay pleasant. I will share these comments with our staff.

Leicester, Vermont, United States
Reviewed 28 June 2016 via mobile

When we visit The Lancaster area we always stay here. Always great service from the friendly staff. The woman who takes care of the breakfast area has been there for years and does a great job. Will definitely stay here again. Very nice rooms with full size refrigerator and compact kitchen. Rooms are clean.

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Helpful?
1Thank Richard S
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your wonderfull comments. I will be sure to share them with our dedicated staff. I am so happy to hear that you are one of our valued returning guests. We all look forward to another visit soon.

Florida
Reviewed 7 June 2016

This was our second choice when the place we normally stay with was booked the entire week We were not expecting much even though we had read many reviews which were 5-star. Many of those reviews were just an overnight stay. Our GPS brought us right to the Mainstay. The first thing we noticed were the beautiful grounds and the...

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Helpful?
Thank governorstravels
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your comments. I am so happy to hear you found us! It sounds as though we are a perfect fit for your rest between destinations. I understand you appreciated having the full kitchen in your room for your stay. We hope to see you back again soon.

Aberdeen, New Jersey
Reviewed 16 May 2016

The hospitality at the Mainstay was excellent. The staff working at the front desk were exceptionally nice. The breakfast area service was exceptional as well. The downside was the first floor rooms that we were given reeked of cigarette smoke. I advised the front desk and we were told the smoke was coming from outside. Every piece of clothing in...

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Helpful?
Thank roro308
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your review. I am happy to hear you enjoyed our friendly staff. I am sorry there was an odor in the room that we could not eliminate. None of our first floor rooms are smoking rooms so apparently someone was not following the rules. I'm afraid, as in all hotels , our rates change depending on how...

Reviewed 6 May 2016 via mobile

Stayed here for a night. Had a friend who just had surgery and could not walk upstairs to her apartment. Got a room for her at the hotel so she did not have to climb steps to her apartment. The receptionist was so nice that they put her on the first floor, right beside the entry door. These rooms are...

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Helpful?
Thank Rodneu Z
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for taking time to respond for our hotel. I am so happy to hear we were able to get you a first floor room. It is good to hear you enjoyed all of our suite amenities. I hope you can stay again soon.

Reviewed 1 May 2016 via mobile

Just left and I cannot say enough about this place! The staff is amazing! Friendly and so helpful. We stayed in room 315. Room was clean and served it's purpose. Will definitely be back!!! Oh, we asked for a late check out because we did not know how long the swim meet would last. We were told by the manager,...

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Helpful?
Thank Leigh S
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your positive review. I am very happy to hear that you enjoyed your stay. We look forward to seeing you again soon!

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry

Additional Information about MainStay Suites of Lancaster County

Address: 314 Primrose Ln, Mountville, PA 17554-1262
Region: United States > Pennsylvania > Lancaster County > Mountville
Price Range: ₹ 5,569 - ₹ 10,266 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites of Lancaster County 2.5*
Number of rooms: 71
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Also Known As:
Mainstay Suites Of Lancaster County Hotel Mountville
Mainstay Suites Mountville
Mainstay Mountville
Mountville Mainstay Suites
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Questions & Answers

Here's what travellers have asked, with answers from MainStay Suites of Lancaster County staff and other travellers.
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Questions? Get answers from MainStay Suites of Lancaster County staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“big difference between the rooms with 1 queen and 2, check on which you are getting.”
 of 5 bubbles hanamalu2017, 18 Jan 2017 | Read review
“Room 220 - handicapped room is excellent!”
 of 5 bubbles frankr975, 27 Oct 2016 | Read review
“ask for an upper floor away from the elevator”
 of 5 bubbles DonN252, 29 Sep 2016 | Read review
“All rooms are well equipped. No noise from those next door or from the road.”
 of 5 bubbles governorstravels, 6 Jun 2016 | Read review
“I like the 1st floor rooms, but that is my preference. Easy in and out, no waiting for the elevator.”
 of 5 bubbles JohnCAPWN, 17 Mar 2016 | Read review
5 of 5