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Pocono Palace Resort

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1,934 Reviews from our TripAdvisor Community

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There are newer reviews for Pocono Palace Resort
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Showing 1,933: English reviews
North Haven
Reviewed 22 October 2015

Very clean. Alot to do. Very romantic atmosphere. I would definitely return there again the grounds are beautiful we walked all around we saw deer everywhere. The champagne hot tub was awesome as well as having our own private pool in our room

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Helpful?
1Thank D5384NLrichardg
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Thank you for the kind words and feedback. We're glad everything was clean, enjoyable, and you would return!

Coatesville
Reviewed 22 October 2015

third visit and probably our last. First two times were fantastic. Not sure what changed, but change it back. We use to love this place, now we are looking for a new place to love. Room was showing signs of age, and need a face lift. The in room pool was cold and we asked for it to be adjusted....

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Helpful?
4Thank ericlS49IM
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry that you will not be returning after a poor stay, although we're happy you have had at least two prior fantastic experiences- We would love to have read about your prior two stays as well, as all positive reviews are helpful as well. We are very sorry about the lack of communication from out Front Desk to the...

Reviewed 21 October 2015 via mobile

Fall fun! Perfect getaway, we hit the haunted house on the property, it was fantastic! Rooms were so much fun, hot tub and jacuzzi in suite. Staff is great and accommodating. Would recommend for anyone as a weekend getaway.

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Helpful?
1Thank Christina S
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Thank you for the very kind words about our resort during your stay. We love the haunted house as well! We hope to see you back soon!

Reviewed 21 October 2015 via mobile

I had a fantastic time at this resort. The employees were super friendly. From check in, to the bar, to the comedy show (Sherry Davis was the best!) To mini golf. My boyfriend and I had a great time. The resort is gay friendly and so were the other couples. My boyfriend and I were the only same sex couple...

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Helpful?
Thank James S
RomanceManager, Manager at Pocono Palace Resort, responded to this review

What a great experience. Aside from reading about how enjoyable your stay was, we're thrilled you felt welcome at our resort with your boyfriend. We are 100% LGBT friendly and all we want is for everyone to come to our resorts to relax, have fun, and keep falling in love.with their significant other. We hope to see you back soon!

New York
Reviewed 21 October 2015

From the pick up to drop off everything was great. I was used to getting breakfast delivered and having the option of eating in my room but things changed within a year. I have gone 3 times and stayed in thr fantasy apple every time. Overall a great experience. Will become a "forever lover" as long as those terms stay...

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Helpful?
1Thank sstuar625
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Thank you so much for being a regular and staying with us 3 times. We truly appreciate your feedback and hope the fourth time is even better! We love the Fantasy Apple too!

Greenwood
Reviewed 21 October 2015

I will go back had a great time. Next time will stay two nights. The food was great. Love the room spent most of time there. Make sure you get a room with pool in it .no kids around makes a great couple's getaway.

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Helpful?
1Thank huriahkimf
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're thrilled you had a great weekend with us. It's important to stay multiple nights just to fit in all the activities and fun things we offer. We look forward to seeing you come back!

New Paltz
Reviewed 21 October 2015

Third time here, love this resort and will come back, but the Fantasy Apple sweet was odd in that the bathroom is on a different level from the bedroom, making things a bit awkward since I'm pregnant.

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Helpful?
Thank jenniferlD2719RU
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're so glad you love our resort! Sorry about the suite layout making things a little awkward given your current circumstances, but we hope your next experience with us will be the best one yet. Thank you for staying with us!

Austin
Reviewed 21 October 2015

Overall our stay was nice. The rooms are dated, the buffet was average and the staff was unfriendly/slow. The poconos are beautiful in the fall and lake offered many activities and a nice view while dining in. The resort is definitely over priced and next time we will do more research to find a better value.

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Helpful?
2Thank Poconosreviewbysrb
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry you had such an experience- typically, our staff is known for being some of the best and friendliest and many guests love the food. We hope you will reconsider your stance and will visit us again in the future.

Stafford
Reviewed 21 October 2015

We have been staying with your resorts for several years and are “Forever Lovers”. Pocono Palace is our favorite hotel because of the golf course. When making the reservations we were told that the course was open only to find out that only 3 holes where and they are not maintained. We also learned that the game room was moved...

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Helpful?
3Thank victorcoleens
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We truly appreciate your feedback. Our forever lovers know better than anyone else what a great experience we can provide, and sometimes it takes the bad feedback for us to look at where we can make improvements. We're going to review your feedback with management to ensure all these things are being communicated properly; that our guests understand golf is...

Englishtown
Reviewed 20 October 2015

Extremely late check in caused a six hour delay for room If there was anything else bad to say it would be the indoor pool adjacent to lobby, strong odor like a septic tank smell Also the marina had a fire pit which would have been a great idea but not for burning buckets of leaves!!!!

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Helpful?
2Thank julius51
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're terribly sorry you had such a late check in. We will review this issue with the front desk staff and housekeeping immediately to learn why your check in was not ready on time.

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Champagne Tower (55)
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Club Lodge Golf Suite (29)
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Fairway Suite (22)
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Fantasy Apple Suite (52)
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Garden of Eden Apple Suite (51)
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Airport Transportation
  • Free Breakfast
  • Banquet Room
Official Description (provided by the hotel)
The couples-only Pocono Palace Resort is ideal for a romantic getaway. Our resort has an indoor/outdoor pool and a 32,000 sq ft sports facility. We're near shopping, horseback riding, and skiing. ... more   less 

Additional Information about Pocono Palace Resort

Address: Rt 209, Marshalls Creek, PA 18335
Region: United States > Pennsylvania > Pocono Mountains Region > Marshalls Creek
Price Range: ₹ 11,303 - ₹ 23,215 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pocono Palace Resort 3.5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Pocono Palace Hotel Marshalls Creek
Caesars Pocono Palace Poconos
Poconos Palace
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Questions & Answers

Here's what travellers have asked, with answers from Pocono Palace Resort staff and other travellers.
41 questions
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Questions? Get answers from Pocono Palace Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Roman Towers rooms are larger, parking and looks to be newer than the other Towers.”
 of 5 bubbles ecwalker12, 3 Dec 2016 | Read review
“Make sure you pick a room with an indoor pool...otherwise it's just a room.”
 of 5 bubbles daviddiane2015, 2 Dec 2016 | Read review
“Try to get a room near the main building so you don't have to walk too far in the cold weather to all the activities.”
 of 5 bubbles r0linem, 26 Nov 2016 | Read review
“Check their website.”
 of 5 bubbles imetin, 19 Nov 2016 | Read review
“My tip would be, If you go i'll advise you do a room tour to get a feel of what the website pictures cant capture.”
 of 5 bubbles rodneyallisonh, 8 Nov 2016 | Read review
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