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Pocono Palace Resort

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1,974 Reviews from our TripAdvisor Community

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There are newer reviews for Pocono Palace Resort
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Showing 1,973: English reviews
Buchanan
Reviewed 10 November 2015

need improvements with the cooking and selections. Took quite awhile to get our dinner. Prefer the buffet rather then dinners. The food was really hot, just didn't care for either one of our selections, chicken and pork chop. The buffet was better.

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Helpful?
Thank johnjoannep
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry about the issues with your dinner but we're glad your stay was overall very good and will pass on this feedback to management, including our executive chef. We want the food to be as perfect as possible for our guests and will work towards making sure this feedback is utilized to improve things.

Reviewed 9 November 2015

Room was fairly clean except for the shower which had mold on the caulking which could have been taken care of with a little bleach. Decor was definitely 1980's. They even had a 19inch television with a VHS tape player in the room. Unfortunately we purchased the all inclusive package that included dinner and breakfast. The dinner was sub par...

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1Thank Linda L
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry you felt the suites were outdated. Part of the style and charm of our resorts is the personality of the era of love these suites come from- while it may not be using a hip, modern design, our furniture and amenities are still clean and functional and add to the romantic charm. We get that not everyone will...

Newark
Reviewed 9 November 2015

This is our fourth stay at a Cove Haven property, each time we go, we have a great time. The staff are very friendly, the food great, and the activities numerous. There's something for everyone, visiting one of these resorts is a lot like going on a cruise ship, you can do as little or as much as you want....

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1Thank ronM5337SX
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're grateful for your multiple stays at our properties and happy to read you enjoy our staff, the food, and the activities. We can't wait for your next trip!

Arverne
Reviewed 9 November 2015

This is our third time during the fall coming here. Like the past 2 years we had a great time. Food, room and amenities were all great. Hotel staff are wonderful. Cant wait for our next trip to Pocono Palace Resort next year.

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1Thank 995carolynh
RomanceManager, Manager at Pocono Palace Resort, responded to this review

It sounds like you truly enjoy staying with us in the Fall season and that each stay is a lot of fun! We look forward for your return trip next year!

Reading
Reviewed 9 November 2015

It was a perfect romantic get away for me and my husband for our honeymoon. We were married November 4th , 2015 we have three children so having our honeymoon there was an experience that was well over due

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1Thank lynchelh
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're so glad we could make this the perfect romantic getaway for your honeymoon! We hope you can come back and continue to celebrate future anniversaries with us!

Monticello, New York
Reviewed 9 November 2015

I surprised my husband with a weekend getaway and I must say I was very satisfied with the stay. It was definitely worth the money. You'll always have something to do here and it was an overall wonderful experience. We plan on making this our getaway spot and continue to make memories here.

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1Thank BRuss1024
RomanceManager, Manager at Pocono Palace Resort, responded to this review

What a great surprise! We're thrilled you and your husband had such an amazing experience and felt it was worth the money. We hope we can continue to give you great memories with each stay!

Ozone Park
Reviewed 9 November 2015

Very good experience, friendly staff and the rooms where amazing . Food and entertainment was good also and the activities, a lot to do out of the room and inside the room. Well recommend , great experience

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1Thank Tony M
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Thank you for the feedback- we're thrilled we could give you a very good experience. Our team members love to make every stay the best experience possible and take care of our guests. Thank you for the recommendation!

Mauricetown
Reviewed 9 November 2015

We've seen negative reviews for this place however this is our 3rd time within this resort and we have never been disappointed. Eventhough the rooms are a little dated and can use some maintenance they were clean and very spacious. We had dinner and breakfast at the resort. The food was good and filling. We were happy with our stay...

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3Thank VanessafromNJ
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Thank you for staying at our resort three times total. We're happy we can continue to give you a great experience each stay and that you enjoy the food choices and will return in the future!

Sellersville
Reviewed 9 November 2015

Very satisfied with the recent trip to pocono palace. I read the reviews prior to booking and beside the unfortunate room or food issue listed, I believed that these are things that just happen. I went into this weekend that this is a place where I had the freedom to come and go as I pleased and able to focus...

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Thank rayf90
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're pleased to read you were very satisfied with your recent trip to our resort. It's important to be able to spend time and focus on your significant other and the Palace is a great place to do just that. We look forward to your return!

Brooklyn
Reviewed 9 November 2015

Temperature of room was a little warm and a/c upstairs didn't work. Pool was a little dirty as well. Not sure why roman tower cost more, its the same room as the champagne tower. Other than that it was a good and fun experience

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Thank alexgF8131LE
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Thank you for your feedback. The Roman Towers are actually a bigger space than the Champagne Towers. We're glad your overall experience was good and fun!

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Fantasy Apple Suite (52)
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Breakfast included
Official Description (provided by the hotel)
The couples-only Pocono Palace Resort is ideal for a romantic getaway. Our resort has an indoor/outdoor pool and a 32,000 sq ft sports facility. We're near shopping, horseback riding, and skiing. ... more   less 

Additional Information about Pocono Palace Resort

Address: Rt 209, Marshalls Creek, PA 18335
Region: United States > Pennsylvania > Pocono Mountains Region > Marshalls Creek
Price Range: ₹ 11,569 - ₹ 23,399 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pocono Palace Resort 3.5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Pocono Palace Hotel Marshalls Creek
Caesars Pocono Palace Poconos
Poconos Palace
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Questions & Answers

Here's what travellers have asked, with answers from Pocono Palace Resort staff and other travellers.
46 questions
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Questions? Get answers from Pocono Palace Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely book Roman Tower, Champagne Suite, Garden of Eden or Fantasy Apple--all have private pools and fireplaces.”
 of 5 bubbles SMGW7, 14 Mar 2017 | Read review
“Round beds are very "interesting" to sleep in.”
  • Eeeeeew! They said it was sediment, I say...
 of 5 bubbles kristofferb, 1 Mar 2017 | Read review
“the champagne towers suits are very romantic”
 of 5 bubbles jeanninem517, 25 Feb 2017 | Read review
“Couples only”
 of 5 bubbles H4680OFkatieb, 21 Feb 2017 | Read review
“If you are going to spend the money at this resort, stay at the the champagne tower suites or the roman tower suites”
 of 5 bubbles abbs018, 10 Feb 2017 | Read review
5 of 5