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Pocono Palace Resort

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1,974 Reviews from our TripAdvisor Community

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There are newer reviews for Pocono Palace Resort
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Showing 1,973: English reviews
Brooklyn, New York
Reviewed 5 February 2017 via mobile

When we checked in and walked into our suite it was absolutely beautiful but then again looks can be deceiving we dropped our bags and we went and looked around the grounds to see what was offered to us after a so so dinner we went to the room turned on the water for the jacuzzi and the smell of...

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Helpful?
4Thank charles12621
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry to read you dealt with this and will share your feedback with the Resort Manager and Maintenance Manager. This is an unusual occurrence and we are committed to fixing the problems you described.

BLUE POINT
Reviewed 29 January 2017 via mobile

We stayed in beautiful roman tower suite. Was updated and clean. Dinner and breakfast was very good and ate lunch at cafe, which was also good and reasonably priced. Played pool, watched band and comedy club, hung out at bar and played couples games and enjoyed all of our rooms features! There is also a cute area with mini golf...

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2Thank DAWN D
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We are thrilled to read you could experience a stay in the famous Roman Tower Suite! We're even happier to read you found your suite clean, food delicious, and you kept yourselves busy with our endless activities. We're proud to read our team members continue to show how much they truly care about our guests- we want you all to...

Long Island, New York
Reviewed 27 January 2017 via mobile

A weekend get away was a gift for Christmas. It was raining and 50 degrees therefore Could not partake in any outdoor activities . The food at the lakefront restaurant was delicious, and well portioned. Outdoor games can be updated, such as archery target, literally falling apart, the lighting in the closet was almost not existent and the dimming knobs...

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Helpful?
1Thank amanda v
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Thank you for your feedback! We're sorry to read there were some minor inconveniences you dealt with but happy your overall experience was amazing! We introduced new dining menus recently and we agree- all those in-suite amenities can spoil a person. We'll work on fixing up some of those items you mentioned and make sure your next stay is even...

MD
Reviewed 17 January 2017 via mobile

All inclusive best package.Good food.Good customer service.Depending on the room u pay for u get different experience. We were at champagne tower and loved loved the champagne soaking tub and the love ❤ shaped swimming pool in the room.Just make sure you bring bubble soap.Nite club was 👍.Can't wait to go back.

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Helpful?
2Thank Naomi Z
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're happy to read you spent your anniversary at our resort and loved your stay. It sounds like you enjoyed our food, guest service, and the in-suite amenities. We can't wait to have you back!

New Jersey
Reviewed 16 January 2017

We stayed three nights at Pocono Palace in a Fantasy Apple suite and we couldn't have had a better time. The suite was amazing with the signature heart-shaped jacuzzi for two, a private sauna, and a private pool. We had so much fun swimming around in the private pool while sipping champagne. Thank you to Vanessa with Cove Haven Resorts...

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Helpful?
2Thank Michael A
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Despite the fact you couldn't have had a better time, we're always dedicated to finding ways to continue to improve the experience and give more back to our guests. We're thrilled you had a great experience and enjoyed your stay in the Fantasy Apple Suite. We're proud of the efforts provided by our staff- from Vanessa to Shawn, we're all...

Reviewed 15 January 2017

Booked this room for my husband's 60th birthday.We have never spent this much money on a room before so we were really excited to go. The room itself was exactly as pictured online and the service was good.The staff was very nice.The reason for the low rating was our heating/air conditioning unit in our room needed to be serviced. The...

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Helpful?
3Thank Rebecca B
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry to read that despite enjoying other aspects of the resort, the air conditioner ruined your stay. We'll have our maintenance team take a look in the suite you stayed in and make sure the air conditioning unit in question is serviced to prevent future issues.

Reviewed 12 January 2017

My husband and I decided to celebrate our wedding anniversary at one of the Cove Haven Resorts because we heard so much about them and always wanted to check it out. We happened to book our trip to Pocono Palace through Groupon which was a mistake. The address that was listed there brought us to a residential house. We tried...

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Helpful?
4Thank Ekaterina O
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry to read your experience at the resort wasn't what you expected it to be. As is expected, many of the outdoor activities made for warm weather aren't available in the winter and if we don't have enough snow (or cold weather to create snow), it will limit our ability to offer snow-based activities as well. However, we still...

Reviewed 11 January 2017

I came to the resort for a anniversary/birthday celebration I had spoke with someone in customer service she said she would put in my reservation for them to greet with saying happy birthday us when we checked in but that didn't happen. We got to the room which was not all that they need to at least update the TV's...

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Helpful?
2Thank Brenda E
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry to read you were disappointed out Front Desk staff did not say Happy birthday to you. We will follow up with the Front Desk manager regarding this.

Hawthorne, New Jersey
Reviewed 10 January 2017

Wife and I were there for new year's weekend. We had a great time! Food was ok, buffet style for most of the weekend except new year's eve. Breakfast was by far the best of the meals served. Service sometimes over attentive, but mostly good. Resort is starting to show age, needs some maintenance in the Garden of Eden Apple...

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Helpful?
2Thank Fred V
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Thank you for your feedback! We're thrilled you enjoyed your New Year's Eve weekend and had a fun time celebrating with us. We love the breakfast here and we're glad you do too. We'll let the manager know your feedback about service being a little over-enthusiastic with the attentiveness as well as the thoughts on the Garden of Eden Apple...

Reviewed 10 January 2017

Gayle at the front desk was extremely warm and welcoming and even gave us a complimentary room upgrade. She also gave us information about activities and events happening during our stay. Every employee we encountered throughout our stay was friendly and engaging. Breakfast and dinner service was great as we were always given a table next to the window to...

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Helpful?
2Thank Shanni T
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Gail loves greeting our guests and helping them out- she understands how important it is to show our guests what a great place the Land of Love is right from the moment you walk on property! It's something you'll find in common with our staff all over- it's contagious and natural to want to help our guests. We look forward...

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Champagne Tower (55)
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Club Lodge Golf Suite (29)
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Club Lodge Lake Suite (26)
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Fairway Suite (22)
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Fantasy Apple Suite (52)
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Garden of Eden Apple Suite (51)
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Roman Tower Suite (49)
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Breakfast included
Official Description (provided by the hotel)
The couples-only Pocono Palace Resort is ideal for a romantic getaway. Our resort has an indoor/outdoor pool and a 32,000 sq ft sports facility. We're near shopping, horseback riding, and skiing. ... more   less 

Additional Information about Pocono Palace Resort

Address: Rt 209, Marshalls Creek, PA 18335
Region: United States > Pennsylvania > Pocono Mountains Region > Marshalls Creek
Price Range: ₹ 11,594 - ₹ 22,861 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pocono Palace Resort 3.5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Pocono Palace Hotel Marshalls Creek
Caesars Pocono Palace Poconos
Poconos Palace
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Questions & Answers

Here's what travellers have asked, with answers from Pocono Palace Resort staff and other travellers.
46 questions
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Questions? Get answers from Pocono Palace Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely book Roman Tower, Champagne Suite, Garden of Eden or Fantasy Apple--all have private pools and fireplaces.”
 of 5 bubbles SMGW7, 14 Mar 2017 | Read review
“Round beds are very "interesting" to sleep in.”
  • Eeeeeew! They said it was sediment, I say...
 of 5 bubbles kristofferb, 1 Mar 2017 | Read review
“the champagne towers suits are very romantic”
 of 5 bubbles jeanninem517, 25 Feb 2017 | Read review
“Couples only”
 of 5 bubbles H4680OFkatieb, 21 Feb 2017 | Read review
“If you are going to spend the money at this resort, stay at the the champagne tower suites or the roman tower suites”
 of 5 bubbles abbs018, 10 Feb 2017 | Read review
5 of 5