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DoubleTree Resort by Hilton Hotel Lancaster

1,726 reviews
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Traveller (187)
Room & Suite (50)
Pool & Beach (32)
Overview
  • Excellent56%
  • Very good27%
  • Average12%
  • Poor3%
  • Terrible2%
Travellers talk about
“double tree”(108 reviews)
“willow valley”(100 reviews)
“water playground”(56 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from DoubleTree Resort by Hilton Hotel Lancaster
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,726)Write a Review
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All reviewsdouble treewillow valleywater playgroundcookiesthe palm courthole golf coursepool areadutch wonderlandindoor waterparkbreakfast buffetgreat for kidswhirlpool tubbeautiful hotelwedding receptionrooms were cleanupon checkhotel restaurant
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381 - 385 of 1,712 reviews
Reviewed 13 August 2016 via mobile

If you would like milk instead of creamers for your "complimentary" coffee by the front desk, you will have to buy it from the gift shop. This is horrible customer service. Some people are actually health conscious and for $200.00 a night, I think I...More

Thank Judy C
Response from Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel LancasterResponded 15 August 2016

Judy C, Thank you for taking the time to share your experience, and for choosing to stay with us. We strive to provide great experiences for our guests, and I apologize that this was not your experience. I will make sure this is addressed with...More

Reviewed 11 August 2016 via mobile

My husband grew up with family trips to Willow Valley Resort. He and I took weekend trips to WV and once we had a family we started making family trips. We last visited WV a few months before the closing of the "old side" aka...More

1  Thank kfox30
Response from Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel LancasterResponded 15 August 2016

kfox30, Thank you for sharing your memories of Willow Valley, and for choosing to stay with us! We are still owned and operated by the Thomas Family, and Willow Valley will always hold a special place in my heart as well. I am happy that...More

Reviewed 11 August 2016

In order to get any package deals and use a credit card of choice, call the hotel and ask for any package deals for families. Otherwise, the overall staff was great in accommodating us and the children loved the pool and indoor water park! Our...More

Review collected in partnership with DoubleTree by Hilton
Thank Melanie G
Response from Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel LancasterResponded 15 August 2016

Melanie G, Thank you for choosing to stay with us, and for sharing your experience! You offer great advice about the benefits of booking direct. We often have great package deals and specials that are available when guests call us directly! I am happy to...More

Reviewed 10 August 2016 via mobile

We selected this hotel when our other resort style hotel in the Lancaster area was unavailable. The hotel is a bit off the beaten path but that makes for a nice experience. From the time we checked in, until we left, service was A+. It...More

Thank Bill D
Response from Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel LancasterResponded 15 August 2016

Bill D, Thank you for staying with us, and for sharing your great experience. We are located off the beaten path, but like you said, it makes for a peaceful experience where the fun of Lancaster is only a short drive away. I am happy...More

Reviewed 10 August 2016

staff is great hotel caters to the family environment with many great activites for the kids. breakfast buffet is a must do. make sure you hit that craft room with the kids and dont forget corn maze and playground on premise. perfect size pool for...More

Review collected in partnership with DoubleTree by Hilton
Thank Loraine G
Response from Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel LancasterResponded 15 August 2016

Loraine G, Thank you for sharing your awesome family experience, and for choosing to stay with us. I am happy to hear that your family had the chance to enjoy everything our property had to offer! You offer some great insight into the fun families...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Shuttle Bus Service
Concierge
Multilingual Staff
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Golf Course
Heated pool
Indoor pool
Details
Price range
US$ 134 - US$ 230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 134 - US$ 230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (187)
Room & Suite (50)
Pool & Beach (32)
Dining (9)
Business Centre & Event Rooms (10)
Family and Play Areas (2)
Questions & Answers
Ask a question
kpeterson1716
15 October 2017|
AnswerShow all 6 answers
Response from DoubleTreeLancaster | Property representative |
At check in, a hold will be placed on your credit card for the total amount of your stay plus $25.00 per night for incidentals. If you have any questions please call us directly at 717-464-2711.
0
Votes
Staiebomb
3 October 2017|
AnswerShow all 6 answers
Response from DoubleTreeLancaster | Property representative |
Winter Hours: August 27th Through Memorial Day Monday-Thursday 9AM-12PM & 4PM-9PM *Blue Slide Open 4PM-9PM Friday 9AM-9PM *Blue Slide Open 4pm-9pm Saturday 9AM-9PM *Blue Slide hours same as water playground... More
0
Votes
Misch1970
26 July 2017|
AnswerShow all 7 answers
Response from DoubleTreeLancaster | Property representative |
Our Family room, which has 2 Queens with a Sofa Pull Out accommodates up to 6 guests. It is one large room without a separation. It is around 377 square feet. We hope this helps!
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Room Tips
"All rooms are fine!"
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"Not sure because my room was dirty."
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"Ask for a room that faces the golf course."
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"If you are HHonors, the 5th floor is for you. We liked room 5020."
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