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Eden Resort and Suites, BW Premier Collection

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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Our hotel’s ideal location off Route 30 makes us the perfect destination when you’re looking to spend some time in Lancaster PA for business or pleasure. The Eden Resort & Suites boasts two award-winning restaurants and cocktail lounge. Heated indoor pool, whirlpool, fitness center and much more. Whatever your hotel needs are, we’ve got you covered.
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Property amenities
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Pool
Room Service
Free High Speed Internet (WiFi)
Hot Tub
Fitness Centre with Gym / Workout Room
Wheelchair Access
Shuttle Bus Service
Bar/Lounge
Free Parking
Public Wifi
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Heated pool
Indoor pool
Outdoor pool
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Microwave
Refrigerator in room
Good to know
HOTEL STYLE
Green
Centrally Located
HOTEL CLASS
Location
Full view
38Car recommended
Grade: 38 out of 100
35Restaurantswithin 0.5 km
0Attractionswithin 0.5 km
Reviews & more
5,311Reviews
1,195Photos
78Q+A
100Room tips
Traveller rating
  • 4,031
  • 871
  • 232
  • 119
  • 59
Time of year
Traveller type
Language
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Show reviews that mention
From our initial check in to staff wishing us a safe trip home, this was a wonderful weekend. Sometimes the best indicator of how guests are treated are when a mistake is made, and how it gets resolved. A minor mistake was made with room service, and the concierge went out of his
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Review collected in partnership with Best Western
We have been coming to the Eden Resort for several years, staying in a suite each time.There is not a single aspect of this facility that is not top notch and doesn't meet or exceed our needs and expectations. We occasionally travel to the Lancaster Pa. area on other occasionsand
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Review collected in partnership with Best Western
+1
Toxic Customer Service and Management

My family and I stayed at the Eden Resort and would not recommend the hotel. The hotel has the worst customer service and management of any hotel or business I have ever dealt with in any industry, state or country.

We made our reservation
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Response from GregG2558, General Manager at Eden Resort and Suites, BW Premier Collection
Responded 6 days ago
I was disappointed to read your review and learn of the issues you encountered during your visit. I do appreciate you taking the time to bring them to my attention. After looking in to your reservation I discovered you had specifically reserved a Two Queen Pool View room type with a special request attached to the reservation asking for a room away from the pool. Your room was reserved in our system as a Two Queen Pool View since this was the only room type available. The hotel does everything possible to meet all special requests but on the day of your arrival the hotel had no other room types available and therefore we were forced to honor your reservation. And while I understand you would have seen many guests checking in, they all had guaranteed reservations as well. It would not have been appropriate to inconvenience one guest for the benefit of another. The hotel makes every effort on our website to ensure our guests know, in advance of arrival, that the indoor pool is open until 10pm and that events held in our banquet courtyard end at 10pm which is when the resort’s quiet hours begin. Regarding the inconsistencies you experienced upon check in and your concerns with our front desk team member, please know that your comments have been taken seriously and I have shared them with our front office operations manager for additional training in these area to prevent these issue from reoccurring. I thank you again for taking time to share your comments and hope that we will have the opportunity to regain your trust on a future visit
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My friends were looking for a "Girls' Getaway Weekend". Eden Resorts and Suites was wonderful! Not too far from home (we live in Baltimore). So close to numerous restaurants and to outlets for shopping. We booked treatments at a nearby spa. Gregory form Eden Resorts drove us and
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Review collected in partnership with Best Western
My family stayed here for a family weekend. To say it was terrible is an understatement. We were sandwiched in between the most inconsiderate group of guests who were loud, rude and obnoxious. It’s 1 am and they were screaming, running down the hall, partying in the hallways. Sec
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Review collected in partnership with Best Western
Response from GregG2558, General Manager at Eden Resort and Suites, BW Premier Collection
Responded 2 days ago
Our goal at the Eden Resort & Suites is to meet and exceed every guest’s expectations regarding their stay. Obviously, you did not feel we accomplished this goal during your visit and for this, I apologize. The hotel has very clearly posted “quiet times” throughout all guest corridors. The hotel staff enforces these quiet times through management tours of the property and by responding to calls from other guests or staff. Most guests are very respectful of the posted quiet times. However, every once in a while someone decides it’s their right to ignore these requests and the hotel is forced to ask that individual to honor them or to leave the property. I recognize that guests were disruptive during your stay but I’m confident the hotel responded quickly and appropriately. I realize that review sites are a way of life these days but I also believe those posting a review should consider their use of words. Everyone regardless of race, religion or ethnicity deserves to be treated with respect and that includes respect on social medisa sites.
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorEden Resort and Suites, BW Premier Collection
The Triple Room with Sofabed at the Eden Resort and Suites, BW Premier Collection
Professional photo exclusively commissioned by TripAdvisorEden Resort and Suites, BW Premier Collection
The Hershey Suite -Two Bedroom Premier Suite at the Eden Resort and Suites, BW Premier...
Professional photo exclusively commissioned by TripAdvisorEden Resort and Suites, BW Premier Collection
The Two Bedroom Villa at the Eden Resort and Suites, BW Premier Collection
Professional photo exclusively commissioned by TripAdvisorEden Resort and Suites, BW Premier Collection
The Standard King Room at the Eden Resort and Suites, BW Premier Collection
Two queen beds
Previous
We stayed at Eden and had breakfast at Arthur's Terrace restaurant. The buffet was amazing! My kids still talk about the donuts!
Breakfast was good, but we did not have much luck with Garfield’s for dinner.
0 votes
What is the cancellation policy
Standard cancellation policy is 24 hours prior by 3pm.
0 votes
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When does outdoor pool close for the season? Are kids allowed in indoor swimming pools?
The outdoor pool is now closed for the season and kids are allowed in the indoor pool but not in the jacuzzi that is an adult amenity
0 votes
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Is breakfast offered or is it extra ?? On trip advisor it says they offer a breakfast but cant find anything on there website .... Thanks in Advance !!!
Hi It is extra
1 vote
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Is the outdoor pool open in October?
I’m pretty sure the outdoor pool is NOT open in October
1 vote
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Previous
"We chose a room with 2 queen beds with an additional king bed and queen size pullout couch in the living room. Plenty of space for 6 people"
"The Villas are the best - the townhouses! But even in the regular hotel, you can't go wrong."
"Inside rooms I guess won't have diesel trucks warming up at 4:45 AM"
"Talk to Mike Ritter"
"Third floor is for adults only. GREAT idea!"
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PRICE RANGE
US$ 112 - US$ 194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western premier eden hotel lancasterbest western premier eden resort and suitesbest western lancasterbest western eden hotellancaster best western
FORMERLY KNOWN AS
Eden Resort and Suites, Best Western Premier Collection
LOCATION
United StatesPennsylvaniaLancaster
NUMBER OF ROOMS
300
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