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Extended Stay America - Philadelphia - King of Prussia

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120 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Philadelphia - King of Prussia
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Showing 120: English reviews
Danbury, Connecticut
Reviewed 23 May 2016

First, I'll mention this hotel has both smoking and non-smoking rooms. The service was good, but the breakfast is only grab and go so expect coffee and fruit. Walking in from outside, the hallway definitely had an off smell. My room (non-smoking) was absolutely disgusting. The carpet was stained all over and the microwave was never cleaned. The bathroom wasn't...

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Helpful?
Thank DatWhey
00esa, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this review

Thanks so much for taking time to share your feedback and provide your rating. We appreciate your comments as it provides us the guests perspective of where we need to improve and the areas we are doing well. Based on your feedback we need to step up our cleaning process as well as our inspection process. We will work with...

Reviewed 19 May 2016 via mobile

I have many reviews and stayed at many places but this by far has to be the worst! I can give one compliment, your front desk staff upon checking in. I really think this hotel only has housekeeping coming in once a week. My room was filthy, had some kind of pee stain on my bed cover, blood and mold...

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Thank TheTruthHasBeenTold
00esa, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this review

Thank you for your recent stay with us. We are pleased you were welcomed by our friendly and helpful staff member. We appreciate your remarks about the lack of detail to our property and your suite. While our team works hard to ensure a great experience, we take your comments seriously and we will do what it takes to improve...

Reviewed 3 May 2016

4 adult men staying over one night to watch a baseball game that night. A call was placed to verify that we would have 2 beds in each room prior to the trip. At arrival the desk said one queen each room and our only other option was to upgrade, at our expense , to 1 king bed with a...

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1Thank Randall H
00esa, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this review

Thank you for selecting our hotel for your recent trip to the ball game. We apologize for the mix up with your reservation, and for the lack of communication from our staff regarding the kitchen items. To ensure cleanliness, once the items are cleaned we keep them behind the front desk and are available at anytime, complimentary to our guests....

New York City, New York
Reviewed 29 April 2016 via mobile

I booked a double bed for 5 nights. I drove 2.5 hrs in traffic from NYC. I checked in and assumed I was still booked in a double bed room.....if the front desk had any courtesy, they could have clued me into any room change. I headed upstairs with all my luggage in tow and find a single bed room...

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2Thank inro41
Philadelphia, Pennsylvania
Reviewed 28 April 2016

This was a last minute booking & I got a good deal through Expedia. Had read all the negative reviews so wasn't expecting much. Luckily, our Queen bed room, though a little compact, wasn't dirty or smelly or bug infested as others have complained. The carpet did look a little worn out & sticky in places though. The bathroom too,...

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Thank Anand1213
Minneapolis, Minnesota
Reviewed 16 February 2016

My room was infested with Bed Bugs and other types of bugs and I woke up with dozens of bites all over my body. The manager at the front desk did not act surprised and asked what kind of bugs they were. How would I know?- I also witnessed another guest complaining at the front desk about the same issue....

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4Thank Keith F
North Augusta, South Carolina
Reviewed 15 February 2016

Don't know where to begin. Bathroom was very dirty with extensive mold throughout the shower and tub tiles. Having a kitchenette was nice but it was useless because there were no dishes, glasses, forks, knives or spoons of any kind available. I was there for three nights and never was the bed made, nor clean towels provided nor trash can...

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Thank Gene C C
Pittsburgh, Pennsylvania
Reviewed 7 February 2016

This is by far one of the worst supposed business class hotels I've ever stayed in. First off, the photos they have on their website do not match the property. While it looks nice on the outside and is in a great location, the inside is a disaster. As others have stated, there is virtually no lobby, and zero amenities...

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1Thank Kloesch
Manager_11525, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our entire staff to ensure that your experience is not repeated....

New York City, New York
Reviewed 22 November 2015

The hotel from outside looks great, but then that's why they say the looks can be deceiving. Pros: 1. Bed is nice 2. Rooms are spacious 3. Kitchen provided in each room Cons: 1. Staff is lazy, does listen to whatever complaints you have but do what they like 2. They provide to go breakfast but be careful cause the...

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1Thank mani1983345
Clarksburg, West Virginia
Reviewed 10 November 2015 via mobile

Hotel was nice from the exterior and staff was very friendly. We arrived late, and very tired. Good points, beds were comfortable and ac worked. However, the room was NOT what I expected. In the bathroom, there was hair in the tub, the shelf under the sink had not been dusted in a very long time and they mirror had...

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3Thank Mtngrl67

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Philadelphia - King of Prussia

Address: 400 American Ave, King of Prussia, PA 19406-1471
Region: United States > Pennsylvania > King of Prussia
Price Range: ₹ 5,502 - ₹ 8,647 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - King of Prussia 2.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Homestead Studio Suites King Of Prussia Hotel King Of Prussia
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Questions & Answers

Questions? Get answers from Extended Stay America - Philadelphia - King of Prussia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The first floor is non-smoking and below the smoke so I'd recommend it if you want to stay out of the smoke.”
 of 5 bubbles L5463JZjohns, 1 Feb 2017 | Read review
“Ask for room at the end of the hall --- elevators are noisy”
 of 5 bubbles , 19 Dec 2016 | Read review
“Higher floors are quieter because there's no floor above you which people can run around and jump on at 1 in the morning.”
 of 5 bubbles ShanHeyShan, 6 Oct 2016 | Read review
“There are no good rooms.”
 of 5 bubbles 243bruceb, 22 Jun 2016 | Read review
“All of the views are equally boring.”
 of 5 bubbles 912randallh, 3 May 2016 | Read review
5 of 5