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Extended Stay America - Philadelphia - King of Prussia

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Traveller (38)
Room & Suite (25)
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Overview
  • Excellent21%
  • Very good20%
  • Average13%
  • Poor14%
  • Terrible32%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
10 Jun11 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (154)
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11 - 15 of 153 reviews
Reviewed 13 October 2017

Bathroom and room door unexceptionable, bathroom had mold, toilet was dirty. I am not sure if I would stay again at extended stay but I definitely would not stay at this location! Good location, staff was fairly friendly but the room condition made it unenjoyableMore

Review collected in partnership with Extended Stay
Thank Z9201XJcharlesh
Response from 00esa, Manager at Extended Stay America - Philadelphia - King of PrussiaResponded 14 October 2017

Charlesh, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to...More

Reviewed 10 October 2017 via mobile

We chose this hotel based on the location and the price. It's very close to the highway and a couple minutes from King of Prussia mall and more. Plenty of shopping and restaurants nearby, altho not within walking distance. All of the front desk staff...More

Thank Andrea B
Response from 00esa, Manager at Extended Stay America - Philadelphia - King of PrussiaResponded 11 October 2017

Andrea, thank you for being our guest at Extended Stay America. It’s a pleasure knowing you loved the value we offer and the friendliness of our associates. We are pleased the issues were resolved to the satisfaction while you were here. We hope to have...More

Reviewed 7 August 2017 via mobile

Never stayed in an Extended Stay before, and boy do I regret making this decision. Place is clearly in a state of general disrepair and deferred maintenance. Room is musty and overall feels pretty cruddy. Stay away!More

Thank DonCochrane
Response from 00esa, General Manager at Extended Stay America - Philadelphia - King of PrussiaResponded 7 August 2017

You are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will...More

Reviewed 1 August 2017

For the price that I paid, I was very disappointed in the room. The counter top was stained with something,the bathtub was nasty, the floor was sticky and the door needed to be painted or replaced. It look nothing like the pictures online. I was...More

Review collected in partnership with Extended Stay
Thank Z2114OZroberts
Response from 00esa, General Manager at Extended Stay America - Philadelphia - King of PrussiaResponded 2 August 2017

Roberts, we are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We are sorry we failed to provide you the clean and comfortable room that you deserved. We have addressed this matter...More

Reviewed 31 July 2017

They offer a 20% discount but never gave it to me or gave me a refund! Even after I spoke to staff they still didn't help me at all! Very disappointed, don't stay here, it's not worth the trouble at allMore

Review collected in partnership with Extended Stay
Thank L2875ZThannahm
Response from 00esa, General Manager at Extended Stay America - Philadelphia - King of PrussiaResponded 1 August 2017

Thannah, thank you for taking the time to comment about your stay. We are disappointed about the incidents you highlighted in your review with regard to service. This is certainly not the type of service our hotel is known for, and we extend our sincerest...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$ 97 - US$ 193 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$ 97 - US$ 193 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (38)
Room & Suite (25)
Dining (1)
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Room Tips
"If you don't mind pets and dust you can stay here. It suited our purpose."
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"The property is tucked in a nice spot, away from noise. I'd imagine it is quiet in all the rooms."
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"Go to another hotel"
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"Stay someplace else!!"
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