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Mercure Kooindah Waters Central Coast

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#1 of 1 Hotels in Wyong
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Mercure Kooindah Waters Central Coast
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558 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Kooindah Waters Central Coast
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Showing 553: English reviews
Melbourne, Australia
Reviewed 6 April 2015

Our room was disgusting run down and no value for money! The following was wrong with our room: The shower head was a joke. 3 little spurts of water. You didn't feel clean or washed after you showered. The shower where the soap dish was suppose to be has a rusted metal chunk hanging out of the wall. Extremely dangerous!!...

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Helpful?
1Thank leanne841
Daniel P, Manager at Mercure Kooindah Waters Central Coast, responded to this review

Dear Leanne841, Thank you very much for your review. I am disappointed with the areas you have highlighted and have spoken with both the resorts maintenance manager and executive housekeeper. The areas you have mentioned have been rectified and hopefully we have the opportunity to welcome you back to the resort again soon. Warm regards, Dan

Gold Coast
Reviewed 29 March 2015

Very nice room overlooking the golf course. Very clean and well kept. Two bedroom apartment had two showers and downstairs living area. Full kitchen. Restaurant and Bar are well serviced. Pool and gym.

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Helpful?
Thank TravelBorts
Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review

Dear Travel Borts, Thank you for your review. I greatly appreciate your feedback on our two bedroom apartments, restaurant and facilities. I look forward to welcoming you back again soon. Kind regards, Dan

London, United Kingdom
Reviewed 21 March 2015

Here for a wedding, the two bedroom apartment is bigger than my own townhouse and affordable. The view is great! Walking distance to the wine bar and were we ate dinner the night before the wedding, service was a little slow and the food was I the small serve size for the price but very tasty. Not much to do...

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Helpful?
Thank KMV86
Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review

Dear KMV86, Thanking for taking the time to provide your feedback on the resort, we greatly appreciate it. I've passed your comments regarding the comfy bed and fresh breakfast onto both our executive housekeeper and chef. We're glad you enjoyed your stay in the two bedroom apartment and we look forward to welcoming you back again soon. Kind regards, Daniel...

Coffs Harbour, Australia
Reviewed 19 March 2015

Our room was grubby and dirty. Furniture was stained and there were insect laden cobwebs around the windows. There were many scuff marks on the walls and the carpets were worn and badly stained. Bloodstains on the carpet from bedroom to bathroom were a concern. In the kitchen there was a lack of basic utensils (such as chopping board, knives,...

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Helpful?
1Thank richardmF7444HU
Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review

Dear richardm, Thank you for taking the time to send through your review, we greatly appreciate your feedback. I’ve spoken with our housekeeping manager in regards to the carpet and spiders webs and these issues have been actioned. I’ve also spoke with the maintenance manager regarding the smoke alarm and this has been replaced. All staff adhere to RSA regulations...

Newcastle, Australia
Reviewed 21 February 2015 via mobile

Was there for a work conference but unless you play golf there is nothing there. Food was great and the staff absolutely lovely. We stayed in a town house which was huge and nice. The biggest problem was it was filthy. Maybe I am fussy but I don't like someone's elses hair on the bathroom floor and I think Exit...

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Helpful?
2Thank E R
Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review

Hi, Thank you for the review. It was disappointing to hear about the housekeeping issues you experienced and I will certainly discuss with my Executive Housekeeper to ensure this is rectified at our end. I appreciate your feedback. Regards Daniel Payne General Manager

Wellington, New Zealand
Reviewed 15 February 2015

Stayed due to wedding at the resort. The 2 bed apartment was roomy, clean and quiet. Thought was very good value at $242 for 4 of us, including pretty decent breakfast. Even though we don't play golf (its really a golf course based resort) I'd consider a stay there for non golf activities and as a base for a Central...

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Helpful?
1Thank Andrew H
Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review

Thank you for the review Andrew. I am pleased to read that you had a great stay and I do hope that you consider a return visit in the future. Cheers Daniel Payne General Manager

An Accor traveller
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
1 helpful vote
Reviewed 6 February 2015

Review collected in partnership with Accorhotels.com
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1Thank An Accor traveller
Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review

Sydney, Australia
Reviewed 6 February 2015

This property is set in the middle of a Beautiful Golf Course, and unfortunately that's the only positive thing I can say about it. The staff have a really poor attitude except for a couple of people who really understand that they are in the business of hospitality. Do not organise big events/conferences at this venue. They do not have...

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Helpful?
4Thank Tamvoir
Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review

Dear Tamvoir, Thank you for the feedback. I believe we have already discussed your concerns via written correspondence. We are disappointed that on this occasion we could not meet your expectations but do hope that you will give us another opportunity in the future to redeem ourselves. Kind regards Daniel Payne General Manager

Sydney
Reviewed 21 January 2015

My family and I stayed at a two-bedroom unit. The unit was clean and modern - very minor things but the tv was the size of my computer monitor and there was no soap stand in the shower. Overall the resort/hotel is well maintained with a great golf course. Our apartment balcony faced out to a lake within the golf...

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Thank Paulie85
Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review

Hi Paulie, I appreciate your honest assessment of our facilities and the service you were provided. At Mercure Kooindah Waters, our focus is ensuring that our guests are our first and foremost priority and by providing me your honest opinion I am able to identify areas in which we can improve the hotel. Thanks. I appreciate your patronage, this valuable...

Sydney, Australia
Reviewed 16 January 2015 via mobile

This is not a very nice hotel. I stayed in a room with a poor shower, the "king" sized bed is two single beds pushed together and the TV is so small that the actual image of the shows don't fit properly. It was a mixed bag with the staff with some being really kind and helpful and then there...

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Helpful?
4Thank Jake B
Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review

Dear Jake, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to me. Please rest assured that I will take the appropriate action to address the problems you raised and prevent...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Concierge
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Are you looking for an ideal venue for a business conference? A relaxing weekend getaway but don’t want to travel too far from Sydney or Newcastle? Or trying to find an ideal venue for your wedding? Whether for business, a function, or a private weekend getaway, you can now find all the facilities, ambiance and luxury you need, just 90 minutes north of the Sydney CBD – at Mercure Kooindah Waters Golf and Spa Resort. Stay at Kooindah waters and enjoy…• Be active. Play golf on our Ross Watson-designed, 18-hole championship standard golf course – or try our private gym or tennis courts. • Relax. Visit our endota day spa with luxurious treatment rooms or our indoor 25m lap pool, leisure pool, spa or sauna. • Indulge. Enjoy a meal at our exclusive Karinya’s Restaurant and Wine Bar overlooking the stunning golf course and wetlands. • Explore. Go wine tasting in the Hunter Valley, just a 40 minute drive, or visit the beaches of the Central Coast in under 30 minutes. Nearby Tuggerah Lake also offers serene picnic spots and a plethora of water sports with kayaks and bicycles for hire. Local National Parks boast a multitude of walking tracks, and the Yarramalong and Dooralong Valleys offer horse riding, kids’ activities, art galleries and charming villages. Accommodation OptionsMercure Kooindah Waters has a variety of Accommodation styles available to our guests from hotel rooms to spacious self-contained apartments - including standard king rooms or one, two and three bedroom self contained apartments. Most rooms offering beautiful views over the golf course with private balconies. Conferences and EventsMercure Kooindah Waters Golf and Spa Resort offer everything you need for a conference or event. There are six indoor function rooms, all with natural light and our Kooindah Ballroom boasts wetland views as well as many various outdoor areas to choose from. Weddings: Mercure Kooindah Waters offer an ideal location to celebrate your wedding and exchange vows, overlooking the glorious golf course and surrounding wetlands. The resort has all the requirements you need for your special day with ceremony and reception venues, dining, accommodation and a day spa all onsite. ... more   less 

Additional Information about Mercure Kooindah Waters Central Coast

Address: 40 Kooindah Bvd, Wyong, New South Wales 2259, Australia
Region: Australia > New South Wales > Wyong
Price Range: ₹ 8,946 - ₹ 15,882 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Kooindah Waters Central Coast 4*
Number of rooms: 83
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Agoda, ACCOR, Priceline, Hotel.de, TripOnline SA and Evoline ltd so you can book your Mercure Kooindah Waters Central Coast reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Kooindah Waters Central Coast Hotel Wyong
Mantra Kooindah Waters Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Kooindah Waters Central Coast staff and other travellers.
3 questions
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Questions? Get answers from Mercure Kooindah Waters Central Coast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pet friendly rooms and showers for the physically impaired on the ground floor of the first block.”
IngerS577, 13 Mar 2017 | Read review
“need to ask for special need, like if they can put you to the main building with lift, etc.”
felt0na, 18 Jan 2017 | Read review
“If you don't want a view over the car park you could ask for a golf course view room.”
  • A well stocked bathroom with a big bath/shower.
  • There is a small kitchen area.
  • A big spacious room and bed.
TrevorMP, 17 Dec 2016 | Read review
“Try an apartment rather than a room”
goldmercedes, 24 Aug 2016 | Read review
“Best to stay in the main building Ladies can dress for dinner and not have to go outside the building my wife loves it”
laurieb343, 22 Aug 2016 | Read review
5 of 5