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Unfortunately a number of issues throughout our stay spoiled it, both with staff and noise.
The manager tried to make up for the issues but it is always best if they are proactive rather than reactive.More
Response from GMCrowne, General Manager at Crowne Plaza Terrigal PacificResponded yesterday
Thank you for taking the time to leave some feedback about your recent stay. I'm sorry to hear that we didn't quite meet your expectations this time around. I'm pleased to hear that our team tried to improve your experience but agree that it's...More
To be honest, I couldn't fault it! The reception staff were lovely and we had no issues with our stay here. I mentioned when booking that it was our anniversary and we got an upgrade and a bottle of bubbles to celebrate! It's very central,...More
Response from GMCrowne, General Manager at Crowne Plaza Terrigal PacificResponded 27 December 2017
Thank you for your review.
It is great to hear that you enjoyed the service & location and that you will be back again in the new year.
We look forward to welcoming you again.
All the best,
Great location, right across the road from beach and car parking under hotel (additional cost).
Travelled with my family (young children) and booked Ocean View room. Would not recommend this room type with a family if staying on a Friday or Saturday night. It’s very...More
Response from GMCrowne, General Manager at Crowne Plaza Terrigal PacificResponded 2 days ago
Thank you for your lovely feedback.
It sounds like you and your family took full advantage of the hotel and our outlets during your recent stay. The Greedy Guts markets are held on the second Friday night of the month and are always...More
I stayed at this hotel for one night
The location was within 5 minutes walk of the beach and many bars and restaurants
The room was well proportioned and comfortable. It was cleaned to a very high standard.
The bathroom was a decent size although...More
1 Thank Leon S
Response from GMCrowne, General Manager at Crowne Plaza Terrigal PacificResponded 4 days ago
Thank you for your extensive feedback.
It is wonderful to hear that you enjoyed your recent experience here at Crowne Plaza Terrigal Pacific.
I'm sorry that there were aspects of breakfast that left you feeling disappointed. We pride ourselves on our popular buffet...More
I stayed as part of a work conference. The service is absolutely outstanding with special mention to Adz (I may have the name wrong) and Adelie. Adz is my hero - he found my cardigan! The rooms are fine - standard and clean. The food...More
Response from GMCrowne, General Manager at Crowne Plaza Terrigal PacificResponded 1 week ago
Thank you for taking the time to provide a detailed review.
I am delighted to hear that our staff provided stand out service to you during your recent stay. I will be sure to pass on your praise and recognise them for their...More