Had booked and paid for a Queen suite online. Was put in a small musty room in the converted Stables. The room was very dated with a musty smell. The smoke detector was missing and was also greeted by a large lizard in the room. After complaining, I was offered a small rebate
Family gathered for wedding January 2022. My room was rustic, the bedside tables weren’t level, so items slowly slid off, even a glass of water teetered dangerously. The cleaners clearly had difficulty raising their arms to clean the window sill in bathroom, as dead insects and bugs had been there for some time. The air conditioning wasn’t functioning in my son’s room. He wasn’t able to open the windows as they had been nailed shut. The first night of his stay, woke in a lather of perspiration in the early hours in a stuffy hot room. The room next door to my son’s contained an impressive water feature. The unit’s air conditioning leaked just inside the door, so as you walked in, water dripped on you. Clearly this had been an issue for some time as the room smelled of mould and the carpet was sodden. This room had not been cleaned for some time, as the sheets had black hairs all over them. Both live and dead bugs found throughout the bathroom. As there were no additional rooms, my son stayed in the spare bed in the room next to his, he slept next to the water feature, which brought on asthma he hadn’t suffered since childhood. Elderly relatives found a blue tongue lizard hiding behind the toilet in their bathroom. Luckily plenty of family around to assist, but if they had been on there own, it was difficult to find accommodation staff to help. By all means have a wedding at Coolangatta Estate where the food was lovely and staff attentive. However, the accommodation suffers from numerous major defects requiring immediate attention to bring the accommodation to an acceptable standard.…
Celebrating our birthdays with this treat. Personalised walking tour of the estate and convict area, wine tasting, with a deli plate. Nothing rushed and we were able to aske questions about the heritage. Well worth the price.
Customer Service was extremely poor and the owner despite telling him what wine testing we preferred, none of it was on his menu. When he was unhappy with myself pouring my drink into my sisters glass, the owner left us for a short time to go outside to get my driver for the group to come get us. Would only serve dry wines.. highly recommend Silos Estate if your in the area… We were booked for one hour and we were all out within 20 minutes. Will not be returning to this place. Very disappointed not to mention the taste of the wine. Certainly not nice to my liking or my group.
Stayed at Coolangatta estate for one night (2day conference). Rooms were very spacious and clean. All amenities in the room. Very comfortable bed. Linen beautiful and towels were large and fluffy. Food was delicious and more than sufficient. Service was outstanding - courteous and helped with all requests. In particular our waitperson for breakfasts and lunches - sorry I did get her name but thank you! Our conference room could have been warmer. Wine tasting was terrific with a very engaging host and we purchased a few bottles. Very nice. All in all I thoroughly recommend this hotel.
We spent 2 nights at the Coolangatta Estate. The room we had was an economy one in the Blacksmiths building. As expected the room was very rustic and basic but it had everything we needed a comfy bed, great shower. The view was amazing and it was so quiet, we found it was in a great location to base ourselves as we toured the area. The history of the estate was really interesting and the history booklet in the room allowed us to really appreciate the estate and we were able to fully enjoy exploring the buildings. We really enjoyed the relaxing pool in the afternoon followed by a delicious meal at the restaurant only wish we had had enough time to take the Big Foot tour to the top of Mt Coolangatta.
Stayed here with 6 friends. Slept in the stables with my husband. Room was small and very basic. Bed was very comfortable and shower was fantastic. Thought the room tariff was overpriced. Maybe the high charge is for the view. Wine tasting was good. The whites were delicious. Go on the Bigfoot bus trip - so much fun.
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