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Sofitel London Heathrow

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Sofitel London Heathrow
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10,184 Reviews from our TripAdvisor Community

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Showing 9,790: English reviews
Manchester, United Kingdom
Reviewed 22 February 2016

Very nice hotel, good rooms, good restaurants serving good food and a very good lounge. The roo m was spacious and the staff were very friendly and helpful. A great hotel for a budiness stopover and I would definately reccomend it.

Review collected in partnership with this hotel
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Helpful?
Thank Peter E
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you had a great experience at the Sofitel London Heathrow met all your expectations, from the room in which you found to be spacious to the restaurants and the Club Millésime where you found the service...

United Kingdom
Reviewed 22 February 2016 via mobile

The hotel is ideally placed for T5 departures and we will certainly return. The staff were delightful and we slept very well, but the room was quite tired and could do with a refresh. It was difficult to charge phones etc (essential when travelling!) by the bed as the socket was blocked by some sort of guard. The bath was...

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1Thank MCRX
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that you enjoyed the convenience of our location and the delightful staff. However, I am disappointed to read that our bedroom and bathroom did not meet your expectations. Please accept my sincere apologies for the inconvenience...

London, United Kingdom
Reviewed 22 February 2016

My friend invited me for an Afternoon Tea at the Sofitel Heathrow Hotel on Thursday February 11th around 3pm, she came before and she wanted to show me the place because she loved it. I agree with her, It's a nice place and we spent a lovely time. At the arrival, we had a warm welcoming from the staff especially...

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3Thank Mehdi H
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read how highly you rated your afternoon tea experience, and that you were particularly pleased by the service delivered by our Ambassador Nilanga who made this moment so memorable. I would like to thank you for your feedback...

Aberdeen, United Kingdom
Reviewed 21 February 2016

Met with a warm welcome at reception all the staff were friendly and efficient. Rooms were beautiful and spotless. Though the restaurant was pricey for breakfast and dinner it was worth it as first class service and food. Just a 5 minute walk to T5, we will definitely be returning here.

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Helpful?
2Thank Rozza20
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. We consider our staff to be one of our biggest assets and they always strive to provide an excellent service to our guests. I am glad to read that you found all our ambassadors to be warm and friendly throughout your stay with...

Wisconsin
Reviewed 21 February 2016

It was a very nice surprise to find Classic Afternoon Tea being served at Sofitel. There were excellent choices rather than being given as in other ones in London. It was topped up with highly courteous and hospitable staff like Bibek. The lounge is excellent - huge and very well set up for nice relaxing family time on a weekend....

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Helpful?
3Thank anupshar
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read how highly you rated your afternoon tea experience in our Tea Salon where you found the quality of the food offered and the service delivered by our Ambassadors, and especially Nilanga, to be excellent. I would like...

Tewkesbury, United Kingdom
Reviewed 21 February 2016

As we had an early BA flight from T5 I explored the hotel options and booked a room only/dinner meal deal here through Holiday Extras. Our first stay here and it was a fantastic way to start our holiday. The room was excellent (not a polyester duvet in sight!), the staff very helpful (especially in the restaurant) and the dinner...

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Helpful?
1Thank BredonHill
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am glad to read that your stay at the Sofitel London Heathrow met all your expectations and that you were particularly pleased by the quality of your bedroom. It is also good to know that you had a great dinner experience...

Guernsey
Reviewed 21 February 2016

Stayed here whilst in transit from Guernsey to Hong Kong for two years. I have stayed at this hotel numerous times before last time in November 2015. Booked a suite for my wife and me. Service was excellent although they charged us twice for breakfast. Suite was fantastic and with all our luggage was very restfull and comfortable. The staff...

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Helpful?
1Thank GGGSarnia
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It was good to welcome you back and I am pleased to read that you had another great stay at the Sofitel London Heathrow. It is also good to know that you enjoyed the quality of your bedroom that you found most...

London, United Kingdom
Reviewed 21 February 2016

We had a lovely evening. Room and surpises asked for were all sorted by the staff who were great; but.......we asked for a bucket of ice, nothing more in which to chill and serve a special bottle that my partner had brought for a surprise - first, it took for ever for someone to get back to us; then we...

Review collected in partnership with Accorhotels.com
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Thank Orpheus2016
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read that you enjoyed the quality of your bedroom, and that you had a great evening at the Sofitel London Heathrow. However I was disappointed to read that your experience and especially the service delivered by our Ambassadors...

Berkeley, United Kingdom
Reviewed 21 February 2016

From the time I arrived to when I left the next morning I found the staff went out of their way to be as helpful a possible. Even as I was walking from the hotel, through the covered walkway to T5, I passed a member of staff who topped to ask if I needed any assistance.

Review collected in partnership with this hotel
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1Thank KMTEngland
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read, and I am thrilled to know that your stay exceeded your expectations. We consider our staff to be one of our biggest assets as they always strive to provide an excellent service to our...

London, United Kingdom
Reviewed 21 February 2016 via mobile

With a plethora of restaurants and facilities, this excellently connected hotel right next to T5 (connected via a walkway within 3-4 minutes) is a pleasure to stay at. With my room (a junior suite) you have access to their club lounge - which is worth the extra price tag alone. They do a variety of things throughout the day which...

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Helpful?
2Thank London235
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you had a great experience at the Sofitel London Heathrow and that we met all your expectations. Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a covered walkway, offering...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: ₹ 10,813 - ₹ 23,710 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
120 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a deluxe Jr. Suite and if was great.”
 of 5 bubbles hillarym523, 27 Mar 2017 | Read review
“Not sure - every room we have had has been excellent.”
 of 5 bubbles AviatorHouston_UK, 27 Mar 2017 | Read review
“Big enough. Good spacious Bathroom but shower area is too small.”
 of 5 bubbles roberto_duha66, 26 Mar 2017 | Read review
“check with reception if the room is internal”
 of 5 bubbles ali1965, 24 Mar 2017 | Read review
“Massive hotel so do some research online .”
 of 5 bubbles jaredg286, 21 Mar 2017 | Read review
5 of 5