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Sofitel London Heathrow

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9,568 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel London Heathrow
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Showing 9,190: English reviews
London, United Kingdom
Reviewed 4 January 2016

Nilanga and his staff made our Afternoon Tea very pleasurable. I took my family of 12 (including 8 children ages 10 to 3) and they attended to our needs perfectly and handled the children's requirements very well. I could not have asked for better service and I would definitely visit again. It was a lovely experience for us as a...

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Helpful?
Thank Asha H
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to learn that you had a pleasurable experience at our tea salon, and that you found our ambassador Nilanga to have perfectly handled the children’s requirements very well, We consider our staff to be one of our biggest assets...

Palma de Mallorca, Spain
Reviewed 4 January 2016 via mobile

Good and helpful and efficient service - fair priced breakfast buffet , clearly above average. Meeting and conference facilities really good. Good concierge service and the same for the reception. Clearly a positive surprise among the hotels around Heathrow airport

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Helpful?
1Thank Matthias F
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. Such great comments are always a delight to read, I am thrilled to learn that you enjoyed many aspects of your stay from the concierge and reception service in which you found the staff to be helpful and friendly, to the conference facilities...

Newcastle upon Tyne, United Kingdom
Reviewed 4 January 2016 via mobile

The Sofitel is a beautiful modern hotel at terminal 5 in Heathrow. The building is big and nicely designed. The reception staff are helpful and friendly, with check in & out being smooth a trouble free. The room I had was comfortable, clean and spacious. The bathroom was clean and also had a bath which is amazing after a full...

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Helpful?
1Thank Dan T
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community, I am thrilled to learn that you were satisfied by the quality of our bedrooms which you found spacious and comfortable. I am also glad to read that your check-in and checkout experience was smooth and hassle free, and particularly found our Reception...

Road Town, Tortola
Reviewed 4 January 2016

So they are right there at terminal 5 and if you have a late arrival or very early departure this is a good location and fairly priced all considered. However both times I have been there the dining has been limited to one rather strange restaurant and the fine dining one closed. Same with the better bar. And the one...

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Helpful?
Thank marcus w
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am sorry to read that you were not able to enjoy our La Belle Epoque restaurant and Perrier-Jouet Bar on that occasion, as well as I am disappointed to know that our Sphere bar experience did not meet your expectations. Please rest...

Somerset
Reviewed 4 January 2016

Once again we booked our favourite Hotel at London Heathrow Terminal 5 and we cannot fault it.. The rooms are spacious and immaculate. The staff from porters upwards attend to your every need with efficiency and a friendly smile. The choices at breakfast are incredible. The link to terminal 5 is a great advantage. We highly recommend the Sofitel for...

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Helpful?
1Thank noseyroseySomerset
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. It was good to welcome you back and I am pleased to know that you enjoyed the quality and the size of your bedroom, as well as you had a great breakfast experience in our Vivre restaurant. We consider our staff to be...

Monmouth, United Kingdom
Reviewed 4 January 2016

Stayed for just one night with a great 2 room deal before our new year trip to New York. Unfortunately we arrived quite late for an early morning flight so on this occasions we did not have time to savour any of the hotels facilities. The rooms were great and to the standard you would expect from a top grade...

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1Thank powell54
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that you had a great experience at the Sofitel London Heathrow and that you particularly enjoyed the quality of your bedroom. It is also good to know that you were able to enjoy our car park facilities. I...

Northampton England
Reviewed 4 January 2016

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Thank Towerman_8
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Leeds
Reviewed 4 January 2016

Booked the 1 night and 8 day parking deal - Excellent value and found the parking to be hassle free with plenty of spaces available in the underground car park. Check In , Room and service all excellent - we got back from Dubai at 1.30pm and went to sleep about 6pm in the hotel - no noise, rooms were...

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Helpful?
Thank Kenny w
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. It is good to know that you were pleased by many aspects of your stay, from your check-in experience to the quality and the soundproofing of your bedroom. I am also glad to know to the service delivered by our Ambassadors met all...

Beijing
Reviewed 4 January 2016

I had a booking for 1 room for 1 night on 27th December 2015, and a separate booking for 2 rooms for the following night 28th December. On the morning of 28th, I went to reception to see if I could retain the same room we had for the 27th. I was told by Ewa ( or Eva ) that...

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Helpful?
Thank neile649
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us, First and foremost please accept my apologies as I was disappointed to read that your experience on your last visit did not meet your expectations. As Trip Advisor is totally anonymous, I would be grateful if you could at your convenience contact...

Cambridge, Massachusetts
Reviewed 4 January 2016

We liked staying at the Sofitel upon arrival at Heathrow and then continuing our journey down to Corrnwall by train the next day. We have used the hotel upon landing in the evening from a morning flight before and find this a better way to begin coping with jet lag than taking an overnight flight. There were a few glitches...

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Helpful?
Thank eddytor
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. It is good to know that you had another great stay at the Sofitel London Heathrow and that you particularly enjoyed the quality of our Sofitel “My Bed “that you found most comfortable. However I am sorry to read the challenges you encountered...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: ₹ 10,649 - ₹ 20,287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
106 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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