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Sofitel London Heathrow

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Sofitel London Heathrow
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10,186 Reviews from our TripAdvisor Community

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Showing 9,791: English reviews
San Jose, California
Reviewed 23 May 2016

The only hotel attached to Heathrow Terminal 5. All others require a shuttle ride. High end luxury hotel for an overnight stay for early flight or a short day trip to Windsor. Sixt rental is right above lobby. Hotel has 2 restaurants, a bar that's quite nice, and classy afternoon tea.

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Helpful?
2Thank Clement C
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Clement C, Thank you for taking the time to review our hotel following your recent stay with us. It is a delight to read that your experience at the Sofitel London Heathrow met all your expectations and that you were particularly pleased by our Food and Beverages options. Our location is indeed very convenient as we are directly connected...

Uxbridge, United Kingdom
Reviewed 23 May 2016 via mobile

My friends and I booked a spa day at The Sofitel Spa T5 through spabreaks.com. Arrival at the hotel is really easy through Terminal 5, when we arrived we were greeted by a member of staff who was working on the spa reception - she was so lovely and showed us around the spa and explained everything in detail (I...

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Thank Emmy098
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Emmy098 Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read how highly you rated your Spa experience at the Sofitel London Heathrow, where you found the facilities to be of high standard, and the treatments provided by our therapist to be very relaxing. I am sorry to...

Auckland
Reviewed 23 May 2016

A great Hotel with easy transfers from any terminal at Heathrow. The rooms and facilities at the Hotel are top class with friendly service. I have stayed at the Hotel on a number of occasions and the service is consistently superb. Highly Recommended

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2Thank RankinAuckland
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear RankinAuckland Thank you for taking the time to review our hotel following your recent stay with us. It was good to welcome you back and I am pleased to read that you enjoyed many aspects of your stay from the quality of your bedroom to the consistent outstanding service delivered by our Ambassadors. Our location is indeed very convenient...

Bahrain
Reviewed 23 May 2016

This is my second time staying at this property as its the most convenient location for T5. On my previous stay, 2 years ago, I had booked a Luxury Room and was met upon check-in with a lovely upgrade to the Junior Suite, thanks to the Platinum status. This time round I had booked a Prestige Suite for a 2...

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3Thank Escapade88
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Mr. F. Mokhtar Thank you for taking the time to review our hotel following your recent stay with us. It was good to welcome you back at the Sofitel London Heathrow, and I am thrilled to know that your Prestige Suite met all your expectations where you enjoyed the amenities offered. I am also glad to know that you...

Nassau, New Providence, The Bahamas
Reviewed 23 May 2016 via mobile

The Shame of our visit is that we were only overnighting for an stay morning departure. This hotel was very convenient. It has a restaurant but is a short walk from the terminal 5 M&S Simply food which is my wife's favorite for a quick bite. The room was a deluxe with an American sized king bed and large screen...

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2Thank Simon R
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Simon R Thank you for taking the time to review our hotel following your recent stay with us. It is good to know that you enjoyed many aspects of your stay, from the quality of your bedroom including our Sofitel ‘’ My Bed ‘’, large TV and bath tub which you found luxurious to the convenience of our location...

Seattle, United States
Reviewed 23 May 2016

The ability to walk right out of the plane into the hotel and even better waking up and walk right into the airport was amazing. The hotel was also very nice and the employees very friendly. There was also absolutely no noise from the planes.

Review collected in partnership with this hotel
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2Thank Amir M
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Amir M Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that you had a fantastic experience at the Sofitel London Heathrow where you particularly enjoyed the friendly service delivered by our Ambassadors. It is also good to know that the convenience of our location met...

Southampton, United Kingdom
Reviewed 22 May 2016

Another soulless airport hotel - great staff, good rooms and a fabulous menu and outstanding breakfast choice ( although for this price I'd have preferred a cooked 'English' to order rather than from a buffet. A very pleasant stay but the hotel lacks excitement or character. For the money (it's not cheap) and a five star rating, it should!

Review collected in partnership with Accorhotels.com
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1Thank Courtline
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Marjhol Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that you enjoyed your stay at the Sofitel London Heathrow and that you were pleased by your breakfast experience which you found fabulous and the by the quality of your bedroom. It is also good to know...

Stourbridge
Reviewed 22 May 2016 via mobile

Just had afternoon tea at the Sofitel,lovely sandwiches,delicious scones, scrumptious cakes topped off with a glass of champagne! Served by Nilanga who was so attentive ! A great start to our adventure! Sue Satchell from Stourbridge

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1Thank Sie58
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Sie58, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read how highly you rated your Afternoon Tea in our Tea Salon where you were pleased by the quality of the food offered and the attentive service delivered by our Ambassador Nilanga. We will make sure your kind words...

Zurich, Switzerland
Reviewed 22 May 2016

It is always a pleasure to stay at the Sofitel London Heathrow. The room, lounges, restaurants, food, fitness facilities and service are excellent. It is ideally located at T5 and can be easily reached via Tube or Heathrow Express from the other terminals. I recommend it without reservation.

Review collected in partnership with this hotel
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1Thank RSJ2014
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear RSJ2014, Thank you for taking the time to share your comments with the Trip Advisor community. I am glad to know that you had another great experience at the Sofitel London Heathrow and that you were pleased by many aspects of your stay, from the quality of our facilities to the excellent service you received from our Ambassadors. Our...

lincoln
Reviewed 22 May 2016

Stayed 1 night before flight to Dubia excellent service and great breakfast flying out of Heathrow again in Oct so will be useing this hotel again thanks to Mamme on desk for recommending and sorting out breakfast voucher great service

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1Thank booLincoln
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear booLincoln, Thank you for taking the time to share your comments with the Trip Advisor community. It is a pleasure to read that you had a great stay at the Sofitel London Heathrow and that you enjoyed your breakfast experience in our Vivre restaurant. We consider our staff to be one of our biggest assets as they always strive...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: ₹ 10,813 - ₹ 23,645 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
120 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a deluxe Jr. Suite and if was great.”
 of 5 bubbles hillarym523, 27 Mar 2017 | Read review
“Not sure - every room we have had has been excellent.”
 of 5 bubbles AviatorHouston_UK, 27 Mar 2017 | Read review
“Big enough. Good spacious Bathroom but shower area is too small.”
 of 5 bubbles roberto_duha66, 26 Mar 2017 | Read review
“check with reception if the room is internal”
 of 5 bubbles ali1965, 24 Mar 2017 | Read review
“Massive hotel so do some research online .”
 of 5 bubbles jaredg286, 21 Mar 2017 | Read review
5 of 5