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Sofitel London Heathrow

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Sofitel London Heathrow
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10,366 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel London Heathrow
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Showing 9,962: English reviews
Reviewed 27 June 2016 via mobile

Amazing afternoon tea , service by IGNAS our waiter was second to none . The food was amazing , loved the Alice in wonderland chairs . The sandwiches were freshly made with different types of bread and the cakes were delicious . Will definitely go back very soon and would definitely recommend

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Helpful?
2Thank Susan P
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Susan P, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read how highly you rated your second to none afternoon tea experience in our Tea Salon where you particularly enjoyed the service delivered by Ignas and the quality of the cakes and bread offered which you found...

Glasgow
Reviewed 27 June 2016

We arrived on a delayed flight at 11pm. Signs on walkway to hotel from airport informed prospective guest that hotel was full so unless you had a reservation you'd not get a room. So I guess you couldn't bank on just turning up. We had our 4 year old with us and it was no trouble at all for check-in...

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1Thank member1000
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear member1000, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that you had a great stay at the Sofitel London Heathrow and that you enjoyed the quality of your bedroom which you found very clean, modern and well-soundproofed. I am also happy to read our housekeeping team...

Reggio Calabria
Reviewed 27 June 2016 via mobile

I stayed overnight for a business meeting. The hotel is conveniently located in Heathrow so I would stay overnight for a flight connection. Huge and functiona, I did not get a chance to see it all. I enjoyed the silent room and the comfortable bed. Buffet business meals were not that good, though service was impeccable. Breakfast was great: the...

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2Thank ENO_FJ
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear ENO_FJ, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read that you chose to stay overnight at Sofitel London Heathrow for your business meeting and found our location convenient being directly linked to Heathrow terminal 5. It is good that you were satisfied with the quality of...

CA
Reviewed 27 June 2016

It is noteworthy that t is a long walk from the arrival terminal to the hotel. If you need assistance like wheel chair assistance to and from the gate, pls arrange it ahead of time. Also we arranged for the one and only airport service to pick my husband up at the hotel and they were almost an hour late...

Review collected in partnership with this hotel
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3Thank theresa853
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear theresa853, Thank you for taking the time to review our hotel following your recent stay with us. I am so pleased to read how highly you rated your stay at the Sofitel London Heathrow. I would like to give my sympathies for the challenges you have encountered with the wheelchair assistance in Heathrow, please rest assured that we will...

Irvine, California
Reviewed 27 June 2016

The hotel is very nice, rooms and public areas luxurious, food good, staff polite and helpful. Convenient for T5 flights, and the train to other terminals is free. All this comes at a price which not everyone will be willing to pay; to us, avoiding the dreaded Hoppa bus to the other airport hotels is reason enough.

Review collected in partnership with this hotel
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1Thank Imackin
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear mladki01, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that you enjoyed many aspects of your stay and that you found Sofitel London Heathrow to be very nice, public areas to be luxurious, good food and ambassador to be polite and helpful. I am also thrilled to...

Reviewed 27 June 2016

I was fortunate to be upgraded from a Classic to Luxury room. The luxury room was large and very nice with a really comfortable reclining chair and footstool. There was a TV in the bathroom and it was a nice place to spend the evening. Convenient for Terminal 5 for my early morning flight. I missed not having any biscuits...

Review collected in partnership with this hotel
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2Thank D R
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear D R, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that your stay at the Sofitel London Heathrow met all your expectations with the highlights including our luxury room which you found to be most comfortable and large with a reclining chair, also that you were impressed...

Miami, Florida
Reviewed 27 June 2016

Very good experience from check-in to check-out. Front desk personnel were always helpful and pleasant. Our room was all that can be expected, clean with a spacious bathroom with all necessary amenities. Definitely the best option when passing through Heathrow especially as there is easy access to various local means of transportation into London.

Review collected in partnership with this hotel
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2Thank Peter Y
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Peter Y, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that your recent stay at Sofitel London Heathrow met your expectations and that your checkin and checkout experience was very good where our front desk ambassadors demonstrated a helpful and pleasant attitude. I am also pleased...

Sydney, Australia
Reviewed 27 June 2016

From a very early check-in to the incredible breakfast. Everything was great. Rooms are small but well equipped and luxurious, we needed nothing more for our short stay. Staff went out of their way to help. Faultless.

Review collected in partnership with this hotel
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2Thank TravellerNLa
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear TravellerNLa, Thank you for taking the time to review our hotel and how highly you rated your review our hotel following your recent stay with us. It is a pleasure to read that your recent stay at the Sofitel London Heathrow met all your expectations; from the early check in to the incredible breakfast which you found to be...

Altrincham
Reviewed 27 June 2016

We arrived at Heathrow tired out after hours of travelling. The Sofitel was easy to find and, whilst a little walk away from our terminal, it was great not to have to go outside and get a bus or taxi. Staff were friendly and helpful, facilities were good and most importantly, the bed was really comfortable.

Review collected in partnership with this hotel
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2Thank carolbannerman
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear carolbannerman, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that your recent stay at the Sofitel London Heathrow met all your expectations and that after hours of travelling you found the convenience of our location a great place to rest ,where you enjoyed the comfort...

Baku, Azerbaijan
Reviewed 27 June 2016

A return stay at Sofitel T5 and there is no competition. Excellent facilities and service, at a price, but if you can afford it, you won't regret it. The only downside is if you arrive at a terminal that isn't T5 - we arrived at T2 with 2 small children and it was a slog to get to the Heathrow...

Review collected in partnership with Sofitel.com
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2Thank Leon M
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Marina B, Thank you for taking the time to share your feedback with the Trip Advisor community of your recent stay with us. It was a pleasure to welcome you and your family back. Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a covered walkway, offering easy access to the other Heathrow...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: ₹ 10,723 - ₹ 23,115 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
122 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms quiet with uniform quality so no real advice on room selection - except perhaps avoid one of the (very few) rooms that look out onto the hotel concourse.”
kellerman00, 28 Apr 2017 | Read review
“You will enjoy the ultra modern hotel room at Sofitel Terminal 5...Just slide your door pass into the electric control and you are into a most enjoyable experience...”
richarddP8046RY, 27 Apr 2017 | Read review
“Ask for a room with an outside view also not too far from the elevators.”
Britjonusa, 25 Apr 2017 | Read review
“Milleseme lounge access gives you a "complimentary" evening bar and breakfast. An external room would give you something of a view.”
398kend, 25 Apr 2017 | Read review
“Close to airport but still a bit of a walk”
PermaJetLag, 23 Apr 2017 | Read review
5 of 5