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Sofitel London Heathrow

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Sofitel London Heathrow
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10,345 Reviews from our TripAdvisor Community

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Showing 9,942: English reviews
Constanta, Constanta, Romania
Reviewed 27 June 2016

Stylish Hotel. If is possible, make a door from Bar to smoking area, I had to walk all lobby to go outside to have a smoke. Or if already exist one just put a sign on. Room was excellent, warm welcome and the food was fabulous. Great experience.

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Helpful?
2Thank Mihai D
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Mihai D, Thank you for taking the time to share your feedback with the Trip Advisor community. I am pleased to know that you received a very warm welcome and you found our rooms to be excellent and the food to be fabulous. We thank you for sharing your insights regarding an access to the smoking area directly from...

Stockholm, Sweden
Reviewed 26 June 2016

It all started with a quick visit to kill the time while waiting for our flight at Heathrow Airport. We decided to visit the hotel as it is conveniently located via a walkway from terminal 5. We looked around and liked the relaxed atmosphere and said let’s stay here next time. Well, we did and we love it. We have...

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6Thank Lars_and_Family
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Lars_and_Family, Thank you for taking the time to review our hotel following your recent stay with us. I am very pleased to read your positive and valuable feedback regarding our facilities and accommodation. I am particularly thrilled to read how highly you described your dining experience from the La Belle Epoque Restaurant, Tea Salon and our Vivre Restaurant with...

London
Reviewed 26 June 2016

I didn't stay here as a guest, but spent a lovely ninety minutes waiting for a passenger on a delayed flight from St. Petersburg. Rather than wait in one of the crowded coffee shops amongst bags of luggage with a choice of rather variable sandwiches, I took the five minute wander to the Sofitel. Oddly, you could almost miss the...

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3Thank Liege-Bastogne-Liege
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear oldskodalover, Thank you for taking the time to review our hotel following your recent visit in our Tea Salon. It is a delight to know that you had an excellent experience in our Tea Salon where you particularly enjoyed the serene and relaxed atmosphere, and the excellent service from our tea salon ambassadors. Please rest assured that your feedback...

London, United Kingdom
Reviewed 26 June 2016

Very expensive but great for Terminal 5 as only 5 mins from check in. All staff very helpful. Room smallish for price but had everything you need. Bar very good place to chill and relax before the trip next day.

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2Thank Edward W
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Edward W, Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to read that you found our hotel to be greatly located as we are directly connected to Terminal 5 and that you found our ambassadors to be very helpful. Also I am pleased to see that you had a...

Pinetop-Lakeside, Arizona
Reviewed 26 June 2016

Why a 4 not 5 -- for adults I would give the hotel a 5. Customer service was excellent (there front desk goes out of their way to serve), food was delicious, beds were cozy, spa was relaxing, weight room was well equity, room was spotless-- definitely a 5/5. Yet for teenage children it was a huge disappointment to not...

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2Thank jbfamily2016
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear jbfamily2016, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you found our customer service to be excellent and that our ambassadors were going out of their way to serve you. I am also glad to read that you found the food to be delicious, the...

Dusseldorf, Germany
Reviewed 26 June 2016

This is one of the most convenient hotels I stay in as I travel around the world. Airport hotels are a dime a dozen and so you have to make a decision as to what you require and what your budget allows for. My situation recently was a cancelled evening flight and a rebooked early morning flight. There was one...

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1Thank BruiserUTB
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear BruiserUTB, Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to read that you found our hotel to be one of the most convenient hotels you have stayed around the world and that you had a wonderful experience after a cancelled flight. I am also very pleased to see that...

New York City, New York
Reviewed 26 June 2016

Review of Sofitel at heathrow -- very pleased. Food good. Staff very helpful. Decor very nice. Easy to get to by cab from another terminal. One of the nicest airport hotels I've stayed at. It's not the right hotel if you want to tour London. It's too far. But perfect place to stay as a lay-over close to the airport

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1Thank margaret_friedberg
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear margaret_friedberg, Thank you for taking the time to review our hotel following your recent stay with us and also for being our regular guest. I am thrilled to read that you found our hotel to be nicest airport hotel you have stayed at and that it’s the perfect place for a lay-over close to the airport. I am also...

Swindon, United Kingdom
Reviewed 26 June 2016

The Sofitel isn't the cheapest of hotels and you better like walking down lengthy corridors, but it does rate as one of the best airport hotels in the UK. Conveniently located within the terminal this provides a great nights sleep particularly for those early morning flights. Rooms are well appointed, comfortable and larger than average for outer London rooms. Reception...

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Helpful?
2Thank Richard B
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Richard B, Thank you for taking the time to share your comments with the Trip Advisor community. It gives us pride for you to rate us as one of the best airport Hotels in the UK, so thank you. Our Ambassadors will be pleased to see that you enjoyed the service delivered and that you were pleased with the...

Gloucester, United Kingdom
Reviewed 26 June 2016

This hotel very neatly demonstrates the maxim that a holiday is as much about the journey as the destination. What is the point of a fantastic destination if the journey there and back is a pale imitation? We now try and incorporate Sofitel into the travel experience. Great service, great accommodation, and all this connectd to T5 so a stroll...

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2Thank wjohnnoonan
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear wjohnnoonan, Thank you for taking the time to share your comments with the Trip Advisor community. Such great comments are a delight to read and I am pleased to know that you found our hotel to be a great way to start your holiday and that you found your bedroom and the service delivered by our ambassadors to be...

Newport, South Wales
Reviewed 26 June 2016

Flying from Heathrow T5 we have used the hotel on several occasions and it never fails to disappoint, the staff are always so friendly and helpful, the food especially the breakfast is always excellent and the price for where it is positioned is fantastic, we will continue to use this hotel.

Review collected in partnership with this hotel
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2Thank David A
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear David A, Thank you for taking the time to review our hotel following your recent stay with us and also for being our regular guest. I am thrilled to read that our hotel never fails to disappoint you and that our ambassadors are always friendly and helpful. I am also glad to see that you particularly enjoyed the breakfast...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: ₹ 10,761 - ₹ 22,494 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
121 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Close to airport but still a bit of a walk”
PermaJetLag, 23 Apr 2017 | Read review
“Prestige Suite with Club Millesime Lounge access are lovely rooms”
winnie1219, 23 Apr 2017 | Read review
“All the rooms are good and quiet.”
stevenkburke, 21 Apr 2017 | Read review
“upgrade to concierge/club access worth the extra money for free drinks and breakfast ”
345mysteryguest15, 19 Apr 2017 | Read review
“try to upgrade your room at reception desk”
T3852JTthomas, 18 Apr 2017 | Read review
5 of 5