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Sofitel London Heathrow

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Sofitel London Heathrow
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10,030 Reviews from our TripAdvisor Community

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Showing 9,644: English reviews
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Jersey, United Kingdom
Reviewed yesterday NEW

Staff personable and very efficient. Booking online works. Great location for early flight in morning from LHR. Comfortable and quiet despite the surrounding airport. Good facilities. Great meeting place for friends from afar and easy to get to.

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Helpful?
Thank FranMO1
Hornchurch Essex
HOTEL’S FAVOURITE REVIEW
Reviewed 12 January 2017 via mobile

Stayed here for 1 night before flying off from Terminal 5. The hotel has a direct access link straight into terminal 5. We reserved a Club level luxury room which was very very good. The room itself was very spacious. Beautiful granite topped bathroom which had both bath tub and a glazed walk in shower. Internet access through the hotels...

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2Thank sibbo10
About Hotel's Favourite Review
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear sibbo10, Thank you for taking the time to review the Sofitel London Heathrow Hotel. It’s a pleasure to read that you enjoyed your stay with us. Indeed our Club Millesime offers complimentary refreshments and food selections from light continental breakfast, afternoon tea to evening canapés and we are very glad that you particularly appreciated it. We thank you for...

england
Reviewed yesterday NEW

Stayed one night on return from India. We felt the restaurant that was open was overpriced for the quality of the food and the wine price was exorbitant for the quality offered. The room was clean and well presented and the bed was comfortable for sleeping. Best part was the cooked breakfast this made the stay worthwhile it was really...

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Helpful?
Thank Brian M
London, United Kingdom
Reviewed 2 days ago NEW

This review is much like my last one. The place itself and the service is top notch. The rooms are excellent and yup got the mention the showers... The restaurants and bar are very nice but take as much money as you can with you, it's not a cheap venue by a long shot. It's very good for access to...

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Helpful?
1Thank avatar777
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear avatar777 Thank you for taking the time to review the Sofitel London Heathrow following your recent stay with us. It is a pleasure to read that you enjoyed your overall experience in our hotel although I am sorry that you were disappointed with your evening meal. Your feedback will be shared with our Food & Beverage Manager so that...

Ottawa, Ontario
Reviewed 2 days ago NEW

For this price to get a clogged shower is not cool. Overall the staff is very friendly, and very accommodating. We always choose sofitel in terminal 5 for the convenience. Its first time we had this experience. We will return for the hope of a better better stay based on past experience. Andrew

Review collected in partnership with this hotel
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1Thank andrew_holban
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear andrew_holban Thank you for taking the time to review the Sofitel London Heathrow following your recent stay with us. I am pleased that you enjoyed your overall experience in our hotel however I am sorry to read that you encountered difficulties with your shower. Should you be returning in the future please contact our Guest Relations Executives on guestrelations1@sofitelheathrow.com...

Deurle, Belgium
Reviewed 2 days ago NEWvia mobile

Arrived at Terminal 2, but with friendly guideness of local staff, taking the express shuttle to Terminal 5 where the hotel is located. Still a walk to get there but once in the room, you enter a world of silence and a well equiped room with nice furniture. Staff was very friendly and forthcoming. Definitely a place to come back...

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Helpful?
1Thank karelblonde
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear karelblonde Thank you for taking the time to review the Sofitel London Heathrow following your recent stay with us. It is a pleasure to read such positive feedback regarding your stay and I am delighted our ambassadors made you feel so welcome. We greatly appreciate your feedback and look forward to welcoming you back in the near future. Yours...

Norfolk
Reviewed 3 days ago NEWvia mobile

My first stay here, although I must have done 50+ stays at other Heathrow hotels. Great location for T5 which is a 5 minute walk away. It was clean, comfortable and the service was efficient, but it just felt a little 'soulless'. Perhaps the high ratio of single, business travellers is to blame. Parts of the hotel felt a bit...

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Helpful?
Thank Peter F
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Peter F Thank you for sharing your feedback following your recent stay with us. I am glad that you enjoyed the convenient location of our hotel as we are directly connected to Terminal 5 via a covered walkway, however I regret to read that you felt the hotel was 'soulless'. This is not the usual feedback we receive from...

Reviewed 3 days ago NEWvia mobile

One of the most convenient hotels at Heathrow, particularly if you are flying BA. Right at terminal 5 with 2 restaurants offering good food. There is also a lounge on site and can be handy for breakfast or a short stay.

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2Thank Hui L
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Hui L, Thank you for taking the time to review the Sofitel London Heathrow following your recent stay with us. I am pleased to read you enjoyed the location of our hotel as we are indeed directly connected to Terminal 5 via a covered walkway. I am also glad you enjoyed dining at our Restaurants and the food was...

Bury St Edmunds, United Kingdom
Reviewed 3 days ago NEW

I love this hotel. First it is the only one where guests can walk to Terminal 5. Second it is classy and comfortable. Third the service is good. Last but not least, La Belle Epoque, the only fine dining restaurant at Heathrow airport, invariably serves a good meal. It is not cheap but is my favourite hotel at Heathrow.

Review collected in partnership with this hotel
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1Thank Barbara W
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Barbara W, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read such positive comments regarding your stay at the Sofitel London Heathrow. We are indeed the only hotel in the Heathrow directly connect to Terminal 5 via a covered walkway. I am glad you received the highest...

Texas
Reviewed 4 days ago NEW

This hotel is connected to Terminal 5 via covered walkways. It takes about 10-15 minutes to walk from the hotel to Terminal 5's departure check-in area, and thus is great for long layovers or early-morning flights. Our room has modern furnishing and tasteful decoration. Both the bedroom and bathroom are fairly spacious. The bed is very comfortable, and inside the...

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2Thank parker558
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear parker558 Thank you for sharing your comments with the Trip Advisor community. I am pleased to read you enjoyed your overall stay at the Sofitel London Heathrow and found our location convenient, as we are indeed directly connected to the Sofitel London Heathrow via a connected walkway. It is also wonderful to read that you enjoyed your dining experiences...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: ₹ 11,231 - ₹ 22,663 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
114 questions
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over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A long walk to the room !!”
 of 5 bubbles FranMO1, 27 Feb 2017 | Read review
“My room was fabulous and the bed extremely comfortable”
 of 5 bubbles Z4092DUjoem, 23 Feb 2017 | Read review
“All are good and spacious ”
 of 5 bubbles chrissy292016, 20 Feb 2017 | Read review
“If two are staying how about two shower gels rather than one.”
 of 5 bubbles richard_lust, 20 Feb 2017 | Read review
“We find traveling with a long charger cable useful as there are no plug ins near the bed for phones, iPads, etc.”
 of 5 bubbles 947kimberlyw, 19 Feb 2017 | Read review
5 of 5