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The Castle & Ball Hotel

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561 Reviews from our TripAdvisor Community

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Showing 554: English reviews
Reviewed 6 days ago NEW

My partner and I stayed here for our anniversary. The free parking was a bonus and we received a friendly welcome. Our room was a good size, nicely kept and clean. The bed was comfortable and there was minimal noise (apart from creaky floorboards which didn't bother us.) Breakfast was good, a nice variety of things available and my portion...

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Helpful?
Thank Emily F
Helston, United Kingdom
Reviewed 2 weeks ago

I stayed here for two nights. My room was fine, perfectly comfortable and quiet, but unfortunately floorboards creaking above my head woke me up after I had just gone to sleep. The ambience of the hotel is friendly and welcoming but the food is awful –– unimaginative and badly cooked, except for the breakfast porridge which was good –– and...

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Helpful?
Thank djclio
Old_English_Inns99, Manager at The Castle & Ball Hotel, responded to this review

I am so sorry that you haven't enjoyed your stay. We get so many compliments about our food, I would be very interested in hearing what the problems were with your meals. Please feel free to contact us on 6422@greeneking.co.uk, if there is a problem we are happy to change the meal straight away, this also helps makes sure it...

Rye, United Kingdom
Reviewed 3 weeks ago

Booked for one night stay after day out with friends in the area. Arrived and shown room. Good size, no bath shower full of hairs. Room stuffy open window with secondary glazing straight onto pavement. No way of locking window but leaving partially open for air. Either net curtains which can be seen through or heavy thick curtains . cannot...

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Thank Lizalugs
Wales, United Kingdom
Reviewed 4 weeks ago

We stayed in room 20 of this hotel which was lovely. It was nicely fitted out with appropriate furniture for that room including a four poster bed. It also had the benefit of a small balcony to the front of the property. Nice selection of Teas, coffees and chocolate together with 2 nice brownies. We had booked an evening meal...

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Helpful?
Thank Linda D
Old_English_Inns99, Manager at The Castle & Ball Hotel, responded to this review

Thank you for your review, and for letting us know about the bed. We can get easily get this sorted. I hope we will see you again.

Yeovil, United Kingdom
Reviewed 5 weeks ago

My husband & I booked a Superior Room, as it had a large double bed. We asked for a quiet location, but were next to the boiler room! This kept us awake the first night & we had no option but to buy ear plugs! We were there for 3 nights & had a good evening meal on the first...

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Helpful?
Thank marvinsue
Old_English_Inns99, Manager at The Castle & Ball Hotel, responded to this review

I am so sorry for your disappointing stay. If you would like to discuss this further please contact us on 6422@greeneking.co.uk, I would be interested in knowing which room you stayed in, and why your room wasn't changed by whoever you spoke to during your stay.

Andover, United Kingdom
Reviewed 27 October 2016

Situated in the very heart of the town and opposite the market place, this old beamed hotel continues to offer good comfort and service to both regulars and visitors alike. Meals and drinks are very reasonably priced and service is very friendly. Parking facilities are good. This hotel is part of the Greene King Group.

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1Thank BARRYONEUK
Old_English_Inns99, Manager at The Castle & Ball Hotel, responded to this review

Thank you for your review. We hope to see you again soon.

Swindon, United Kingdom
Reviewed 23 October 2016

My wife and i stayed for just one night [Friday] check-in very easy and friendly, good parking [free], only had a standard room but nice,very clean and tidy. Everything you need, tea/coffee hairdryer/iron etc. Hotel very old building but in good condition, [creaky floorboards but adds character]. Staff very friendly and professional. Breakfast excellent, good choice, freshly cooked to order,...

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Thank jim-from-swindon
Old_English_Inns99, Manager at The Castle & Ball Hotel, responded to this review

Thank you for your lovely review, I'm really glad to hear that you and your wife had a nice stay with us. I hope you will stay with us again.

Reviewed 19 October 2016 via mobile

I travel with work extensively - 2 or 3 nights a week all over the UK, and this stay has been an absolute pleasure! The warm welcome I received on arrival was friendly and genuine, unlike the contrived courtesy you get in some places. All the staff I dealt with were the same - from reception to restaurant - pleasant...

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1Thank Mike E
Old_English_Inns99, Manager at The Castle & Ball Hotel, responded to this review

It's great that we managed to make a work stay nice for you. Thank you so much for your compliments, see you again soon!

Bury St Edmunds, United Kingdom
Reviewed 17 October 2016

It was Mop fair weekend so was rather busy & noisy on the high street but we didn't mind as we knew there was going to be a fair and party atmosphere. We had 2 lovely evening meals in the hotel both nights , Staff were fantastic Jim (think the Managers name not sure if thats he's correct name) and...

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Helpful?
Thank LizzieHoneybell
Old_English_Inns99, Manager at The Castle & Ball Hotel, responded to this review

Thank you for your lovely review. Jim and Angie are both quite new to The Castle & Ball so it was their first experience of The Mop Fair and, like you, they really enjoyed the general atmosphere of it all. We hope you will back for another stay (town Christmas light switch on is in the November and a great...

Devizes, United Kingdom
Reviewed 15 October 2016

I went to the Castle & Ball hotel with my daughter for lunch on Thursday. We arrived at 2pm so not an extremely busy time but it was a complete sham. I ordered two meals and had to chase then up as 45 minutes later we were still waiting. The gentleman said that they had a problem with the ticket...

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Helpful?
Thank Amanda S
Old_English_Inns99, Manager at The Castle & Ball Hotel, responded to this review

I'm very sorry for your disappointing visit to our hotel. The fault between the bar and kitchen printers was fixed on the same day but it was a very frustrating time for us all. I hope you will consider coming back for another visit and let us prove how high our standards normally are.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
The Castle and Ball
The Castle and Ball
Cuisines: Bar, British, Pub
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Extensively refurbished early 2012 and situated on Britain’s widest high street, The Castle & Ball has had a fascinating past dating back to the 15th century, with some of the original oak timbers pre-dating the Spanish Armada. The building’s age accounts for some individual features including the splitlevel brasserie-style restaurant. The hotel’s walled Beer Garden at the rear provides a relaxing setting for those looking to enjoy a drink and a meal alfresco-style. ... more   less 

Additional Information about The Castle & Ball Hotel

Address: High Street, Marlborough SN8 1LZ, England
Region: United Kingdom > England > Wiltshire > Marlborough
Price Range: ₹ 6,670 - ₹ 10,958 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Castle & Ball Hotel 3*
Number of rooms: 37
Reservation Options:
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Also Known As:
The Castle And Ball Hotel
The Castle & Ball Hotel Marlborough, Wiltshire
Castle Ball Marlborough
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Questions & Answers

Here's what travellers have asked, with answers from The Castle & Ball Hotel staff and other travellers.
3 questions
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Southampton, England, United Kingdom
over a year ago
Coventry, United Kingdom
over a year ago

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Questions? Get answers from The Castle & Ball Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the back, but even then the floorboards may keep you awake”
 of 5 bubbles djclio, 18 Nov 2016 | Read review
“Back rooms quieter and don't sleep on ground floor”
 of 5 bubbles Lizalugs, 11 Nov 2016 | Read review
“Quieter at the rear. Although the town in general is quiet after closing times. So front rooms do not suffer much noise.”
 of 5 bubbles lindadD7755UC, 2 Nov 2016 | Read review
“Front rooms are right above a busy High Street. Back rooms are not always quiet.”
 of 5 bubbles marvinsue, 1 Nov 2016 | Read review
“20 or 22 lovely big rooms over looking high street”
 of 5 bubbles LizzieHoneybell, 17 Oct 2016 | Read review
5 of 5
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