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The Craiglands Hotel

1,091 reviews
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Traveller (207)
Room & Suite (69)
Dining (5)
Overview
  • Excellent28%
  • Very good25%
  • Average18%
  • Poor15%
  • Terrible14%
Travellers talk about
“groupon deal”(30 reviews)
“old building”(27 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,091)Write a Review
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All reviewswedding breakfastgroupon dealold buildinglovely hotelcourse mealenjoyable stayilkley moorcouldn't faulttwo night staytown centrecow and calffull englishyogurtbrasserieballroomceremonyvenue
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11 - 15 of 1,084 reviews
Reviewed 29 December 2017 via mobile

Firstly as a wedding venue Craiglands seemed great (at least from a guest perspective). Lovely main ball room with additional spill out lounge and pre dinner private bar area. Great space for a winter wedding indoors. Food and service was very good and we all...More

1  Thank sailork
Response from TheCraiglandsHotel, Guest Relations Manager at The Craiglands HotelResponded 9 January 2018

Dear Guest I am really sorry to hear that your stay was not up to expectations, I will be looking into all the points you have raised. Best Wishes Guest Relations Team

Reviewed 18 December 2017

Stayed on a Saturday night in December during a cold spell. Thought at the time that the reception area was unusually cold as this is the area kept warm and cosy by most hotel chains. After a Christmas party we arrived back to find the...More

1  Thank coolnfroody
Response from TheCraiglandsHotel, Guest Relations Manager at The Craiglands HotelResponded 22 December 2017

Dear Guest I am really sorry to hear that your stay was not up to expectations, I will be looking into all the points you have raised. If you would like to discuss this with you in person, please could you contact me on sales@craiglands.co.uk....More

Reviewed 16 December 2017

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Review collected in partnership with Best Western GB
1  Thank 19Christine49
Response from TheCraiglandsHotel, Guest Relations Manager at The Craiglands HotelResponded 18 December 2017

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Reviewed 16 December 2017

We visited here a few years ago and had a very cold stay. We came again as the hotel is in a very nice area with good views and with the assurance that it was now under the supervision of Best Western who had designated...More

1  Thank nvg45
Response from TheCraiglandsHotel, Guest Relations Manager at The Craiglands HotelResponded 18 December 2017

Dear Guest Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. If you would like to discuss this further, please could you contact me on sales@craiglands.co.uk. Regards, Guests Relations Manager.

Reviewed 12 December 2017

just visited craiglands for the 3rd time with a groupon voucher. excellent value for money if you like old buildings the architecture is amazing and yes it could do with a bit of a face lift in some areas but the bedroom very modern had...More

1  Thank sandra c
Response from TheCraiglandsHotel, Guest Relations Manager at The Craiglands HotelResponded 18 December 2017

Thank you for your kind feedback, the whole team are delighted you enjoyed your stay, We look forward to your next visit, Best Regards,Guest Relations Team

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About
Amenities
Top amenities
Restaurant
Free Parking
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Dry Cleaning
Multilingual Staff
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 71 - US$ 180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 71 - US$ 180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (207)
Room & Suite (69)
Dining (5)
Pool & Beach (1)
Family and Play Areas (3)
Questions & Answers
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Sarah B
30 October 2016|
AnswerShow all 4 answers
Response from TheCraiglandsHotel | Property representative |
Dear Sarah It is true we have had quite a few mixed reviews recently, the hotel is investing allot of money into the bedrooms and public areas and this has been on-going for some time. Unfortunately guest who have a... More
0
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Room Tips
"Check how many stairs to your room especially is you find walking a challenge."
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"Ask for a room well away from where the wedding night disco is if you`re not with the party."
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"Book another hotel"
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"Ask for a room with heating! If mobility a problem ask how many steps to the room."
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