Ledges Hotel
119 Falls Ave, Hawley, PA 18428-1566
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About
#3 of 7 hotels in Hawley
Location
Cleanliness
Service
Value
Newly opened Ledges Hotel located in the historic Hawley Silk Mill campus, is a unique Pocono Mountain hotel destination that combines architectural history, natural beauty and hand crafted eco-conscious design in every detail. Experience the beauty, relax in the serenity and enjoy the hospitality of Ledges Hotel.
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Property amenities
Free parking
Electric vehicle charging station
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Concierge
Non-smoking hotel
Restaurant
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Outdoor furniture
Sun terrace
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Room features
Air conditioning
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Great View
Location
45Car recommended
Grade: 45 out of 100
35Restaurantswithin 10 km
23Attractionswithin 10 km
482Reviews22Q+A100Room tips
Reviews
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I am handicapped. I try to live my life to the fullest! My wife and I selected the ADA room because of its size, grab rails--and safety. Friends of ours had a "regular" room here so we could spend a weekend together. Hawley is equidistant from our homes. The room was wonderful--and the staff were too! David, our check-in person was charming, witty and competent. He gave us a sketch of things of interest in the area. Whenever I called the desk with a question, he helped out---and made me feel at home! The Ledges has a picturesque view of the waterfall and the rock faces over which water flows. It's all very romantic--even to us married 56 years! I heartily recommend this hotel as a GREAT weekend get-away! We plan on returning soon!
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Date of stay: November 2022
Location
Cleanliness
Service
Room Tip: We and our friends had NO issues with noise.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Silver Birches Resort, Guest Services / Front Office at Ledges Hotel
Responded 3 weeks ago
Hi nyvoice98, We're delighted you had a wonderful weekend getaway to Ledges Hotel. It's great to hear you enjoyed the accommodations, service and views. Thank you for acknowledging David, he's an important part of our team. We'll be sure to pass along your kind compliments. We appreciate the recommendation and look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Highly overpriced hotel with misleading marketing. My wife and I recently stayed at Ledges for a weekend get away. We were greatly disappointed with almost every aspect of the hotel itself, especially given the "high end" marketing and price. First, for fairness I'll start with some good things. We stayed in a two story single bedroom suite and the room was clean and well stocked with towels, dishes, etc. Everything we used in the room worked and all the staff we interacted with were friendly. That's about where the "pros" end. The "cons" of this hotel begin with the price tag. At $380 a night we expected the quality to be real but sadly it was nowhere to be found. This hotel has a great view of a water fall and overlooking courtyard space. However, our room was on the opposite side of building with a view of the parking lot, an orange extension ladder, and storage shed. Not what we paid for. The room itself was poorly maintained. TV wires and cable boxes hanging loose on the wall. Unfinished patches in drywall and peeling paint. This is not "high end". The spiral staircase was a cool idea, but poorly executed. The staircase requires a large circular hole between floors. The hole in our room was never finished with molding or patching of any kind and left with holes in the plaster and the edges of the cut off floorboards exposed. Simply put, it looked like cheap and lazy handyman work. The bathroom was a quite large space that could have been beautifully outfitted with a large shower, sort of like the "two person rain shower" described in the room listing. Instead the hotel put almost no attention into this space. Instead we found a simple vanity with scratches and missing knobs accompanied by a weird plastic shower stall insert that was barely high enough for a man to stand up in. Certainly not for two people, certainly not "luxury". It was like showering in a phone booth. This was a big missed opportunity for what could have been an impressive bathroom in the suite. The furniture in our room was supposed to be "modern" and "European" but instead in came off more like a college dorm room and we had to move the couch in order to watch the TV. The climate control unit on the upper floor was bulky, loud, and not something that should be found in a room at this price. Lastly, I realize the building is old but the floor in our room was VERY slanted. So much so that we took a video of a soda can being placed on the floor which instantly raced away on it's own. It was simply ridiculous. Ledges ownership and marketing want it to be something they are not living up to. The "high end" image put forward in marketing is just plain non-sense. My wife and I spent well more than we normally would with the expectation of a "luxury weekend" we could spend in a fancy hotel suite to get away before the holiday run around. Unfortunately, the state of this room completely ruined our weekend. Needless to say, we will not be back.…
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Date of stay: December 2022
Cleanliness
Service
Sleep Quality
Room Tip: Find another hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Silver Birches Resort, Guest Services / Front Office at Ledges Hotel
Responded 12 Dec 2022
Hi Q5463WBzachw, We’re sorry you were disappointed with your stay at Ledges Hotel. Your comments are surprising since it’s not the typical guest experience. The one-bedroom suite is one of the largest accommodations available. After a busy season the space may be showing some signs of use. We apologize if it detracted from your stay. Guest spaces are continually updated and refreshed to ensure guests’ comfort. Ledges Hotel is an adaptive reuse of a former glass factory, which dates to the 1890s. It has earned recognition for its design and amenities. We’re sorry the hotel did not meet your expectations. Your feedback is important to us, and we’ll be sure to share your comments with our team. We appreciate your review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We wanted a getaway for Thanksgiving and found ledges online. Absolute charming place to stay. It was an old silk factory in late 1800's. Checking in was a breeze and I can't thank the staff enough. They made us feel like family, were so welcoming and helpful. Our room had a queen bed and a chaise lounge. The rooms aren't huge but had space for a roll away last minute when our son surprised us from Florida. They were more than accommodating. The parlor has a Keurig machine that was attended to 24/7 ..it has a cozy fireplace and stunning view of the falls. There is cocoon coffee shop right up the hill for breakfast sandwiches and lunch. I can't wait to go back in the fall to see the foliage. We look forward to going back again especially in the fall to see the foliage.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Silver Birches Resort, Guest Services / Front Office at Ledges Hotel
Responded 29 Nov 2022
Hi Dwsnch, We're thrilled you had a wonderful Thanksgiving getaway to Ledges Hotel. It's great to hear you enjoyed the accommodations, service, amenities and views. We'll be sure to pass along your kind compliments to our team. Thank you for sharing your review. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our family has enjoyed the Ledges several times. It offers the classic inn experience, including welcoming, friendly and helpful front desk staff who generously offer recommendations and suggestions and a common space in which we enjoy relaxing - including a beautiful fireplace and gameboards. Its surrounding are magnificent. The town of Hawley offers a number of great antique shops.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Silver Birches Resort, Guest Services / Front Office at Ledges Hotel
Responded 29 Nov 2022
Hi Tom, It's lovely to hear you enjoy staying at Ledges. It's always a pleasure to welcome back our returning guests. We're delighted to know you enjoy the atmosphere, service, location and exploring our town. Thank you for sharing your review. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were staying at The Settlers Inn but we wanted to see the view from the Ledges Hotel. We parked the car and looked over the railing. That is when Barbra came outside and said to please come in to the lobby so that we can see the full view. Excellent staff at both the Ledges Hotel and the Settlers Inn.
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Date of stay: November 2022
Service
Room Tip: Ask for Barbra
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Silver Birches Resort, Guest Services / Front Office at Ledges Hotel
Responded 7 Nov 2022
Hi Philip, We're thrilled you had a wonderful experience at Ledges Hotel and The Settlers Inn. Thank you for recognizing our great staff. Barbara is a valued team member. We'll be sure to pass along your kind compliments. Thank you for sharing a review. Please come again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our Family Gathering @ LEDGES Hotel can best be described as a Breathtaking Adventure, full of waterfalls, mini canyons and tiki torches. The Staff is FANTISTIC, helpful & pleasant in every way (in particular, MICHELLE who will 'cart' you around the premises & DAVE @ the Front Desk who will service your every need). We stayed in a 2 BR Suite which was fully equipped with everything necessary. My only 'complaint' was that we didn't have enough time to stay longer! Hopefully, next time...
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Silver Birches Resort, Guest Services / Front Office at Ledges Hotel
Responded 29 Aug 2022
Hu Juanpete, We're thrilled you had a wonderful family getaway. Thank you for choosing Ledges Hotel for your celebration. It's fantastic to hear you enjoyed, the atmosphere, accommodations and service. Thanks for sharing a review. We hope to see you again in Hawley.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had dinner reservations with friends for a party of 6. We were celebrating a birthday and anniversary. We placed our order including appetizers and entrees. The food took over an hour to come out and it al came out together. We never got apps out first, which is usually the norm. The food was just ok and Nothing spectacular. The truffle fries were $11 and were just normal steak fries with no truffle oil taste what so ever! We will never go back. The only reason we gave 2 stars was the views are beautiful! Go on a hike and take your pictures for free and save your money!
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Date of stay: July 2022Trip type: Travelled with friends
Room Tip: Go for drinks and apps and take great pictures! Don’t stay for dinner!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Silver Birches Resort, Guest Services / Front Office at Ledges Hotel
Responded 11 Jul 2022
Hi Karen, We’re sorry you had a disappointing experience at Glass-wine.bar.kitchen. We’re honored you chose to celebrate such special occasions with us and apologize that you were let down. We were short-staffed on the evening of your visit, but we regret that it affected your dinner. Providing guests with superior service and incomparable quality are among our highest priorities. We apologize that we seem to have fallen short in this instance. Thank you for sharing a review. If you would like to discuss anything further, please reach out directly to our manager, Doug, at Dbrigandi@Settlershospitality.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The marketing was done so well which is why I wanted to give this boutique hotel in Hawley a try. My room not including the bathroom on the first floor was about 117 sq/ft (approx. 13’x9’) for over $200 per night. Bathroom was fine but the sleeping area was small (as opposed to “cozy”). Like other similar reviews, the lobby and waterfalls were nice but the room you actually paid for was disappointingly small and outdated. No front desk service after hours so can’t even get a can of soda at 10PM. The Cocoon coffee and bakery was not well stocked and like the Ledge Hotel, well marketed but does not match its reality. Ate dinner at the Settler’s Inn which was good but at Manhattan prices. It’s a one and done for me in this place. Maybe for other people what I mentioned is not a priority but I will not be back.…
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Sarah O'Fee, Guest Services / Front Office at Ledges Hotel
Responded 25 Apr 2022
HI Pal88, We’re sorry you were disappointed in your stay at Ledges Hotel. As you may know our boutique hotel is housed in a repurposed glass factory that dates to the 1890s. We do offer a variety of room types from compact European style guestrooms to two-bedroom suites. If you browse the offerings, you may find something more suitable to your needs. There is an innkeeper on site 24/7 that you may call with any questions or problems. We’re sorry if that wasn’t communicated. We apologize Cocoon Coffeehouse and Bakery wasn’t fully stocked at the time of your visit. The coffeehouse is extremely popular, and the freshly baked treats and gourmet pastries go fast! We hope you’ll return and give us another opportunity to show you what makes Ledges Hotel one of the most popular destinations in the Poconos.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful Facility, Great Staff, I can’t say anything bad,. Well worth the money. Went during pandemic and still was a good time , some packages include food credits at the restaurant in the two hotels. Breakfast included. Overall great value.
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Date of stay: March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sarah O'Fee, Guest Services / Front Office at Ledges Hotel
Responded 31 Jan 2022
Hi Staci, We're thrilled you had a wonderful anniversary weekend. Thank you for celebrating at Ledges Hotel. It's great to hear you enjoyed the atmosphere, service and food. Please come again. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Recommended as a special get away, our experience was disappointing. The contemporary 2 room we had was more like an upscale youth hostel room. The thermostat never seemed to work, the shower temperature was never very warm, but was totally cold on the final day. Contact with reception about thermostat and shower temperature were met with ambivalence unfortunately, or no solution. As one of the reception people told us, the best thing about their job was that they got to read their novels. Information that could have made our stay more comfortable - e.g. availability of ice only during reception hours - would have been helpful but was never offered: we had to ask first (and before reception closed). I phoned prior to our stay to establish whether there were coffee machines in our room, and was given incorrect information (I could have brought my own had I been given correct information). Although coffee is meant to be available in the reception, it was frequently (75% of the time) empty or cold. It was made to clear to us that it was an enormous bother when reception were asked about when coffee might be available. The setting is beautiful, and the lounge area really nice. I don't think that we would choose to stay here again as we felt the room was not good value for the price we paid. I hate writing this review as I know how difficult it is to find staff at the current time, so I hope some of these points might help with staff training or information provided in the rooms.…
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Date of stay: November 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Sarah O'Fee, Guest Services / Front Office at Ledges Hotel
Responded 10 Jan 2022
Hi Wendy, We’re sorry you were disappointed in your stay at Ledges Hotel. Your comments are surprising since that’s not the typical experience of our guests. Your feedback is important to us, and we will certainly discuss the communication you described with our front desk staff. Ledges Hotel prides itself on exemplary hospitality and superior quality. We regret that we seem to have fallen short in this instance and apologize for any inconvenience it caused. There are a variety of room types available at Ledges- everything from two-bedroom suites to compact European style guestrooms. If you review the offerings on our website, you may find something more to your liking.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$203 - $328 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
celebrity hotel hawley, celebrity resort hawley
LOCATION
United StatesPennsylvaniaPocono Mountains RegionHawley
NUMBER OF ROOMS
19
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Frequently Asked Questions about Ledges Hotel
Which popular attractions are close to Ledges Hotel?
Nearby attractions include Harmony In The Woods (0.07 km), Hawley Antique Exchange (0.8 km), and Penny Lane Candies & Candles (0.9 km).
What are some of the property amenities at Ledges Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Ledges Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
What are some restaurants close to Ledges Hotel?
Conveniently located restaurants include Glass Wine. Bar. Kitchen., The Ridge Italian Grille & Bar, and Cocoon Coffee House.
Are pets allowed at Ledges Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Is Ledges Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.