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MainStay Suites Grantville - Hershey North

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Traveller (37)
Room & Suite (35)
Pool & Beach (3)
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Overview
  • Excellent30%
  • Very good35%
  • Average19%
  • Poor8%
  • Terrible8%
Travellers talk about
“mini golf”(54 reviews)
“basketball court”(27 reviews)
“sausage”(26 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (298)
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All reviewsmini golfbasketball courtsausagewater slidesbagelshershey parkpancake machinefull size fridgepool tablemini kitchenitalian restaurant next doorsmall arcadecomforts of homefree breakfastindoor poolbig hitwould stay here again
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101 - 105 of 298 reviews
Reviewed 7 July 2015

Sheets and some pillowcases stained. Very noisy.kids jumping and running in room above. Front desk said they had until 11pm. Call back if still have problems.tv in room next to us on in middle of night.kid friendly shouldn't mean I have to listen to noise...More

Thank debra k
Response from GMPA547, General Manager at MainStay Suites Grantville - Hershey NorthResponded 10 July 2015

Dear Debra K, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and...More

Reviewed 2 July 2015

The manager lacks any people skills! Do not have a problem, no matter how small. You will be banned from the hotel!! PLEASE just find another hotel!!! We booked 3 nights and was asked to move to a different room the morning after we got...More

1  Thank cthomas1014
Response from GMPA547, Manager at MainStay Suites Grantville - Hershey NorthResponded 13 July 2015

This lady booked two different rooms on line. Again two different room types on line were booked.. I apologized for any misunderstang. Again I am sorry , however we did not book your rooms. In addition , I gave you the rate for both rooms,...More

Reviewed 1 July 2015 via mobile

This Hotel is very good one for the price.This is my first time visiting the hotel and I'm very impressed with everything.The room was very clean the bathroom was clean also.We had the kitchenette inside the room and was very clean too.The cleaning service comes...More

Thank Kuchence765
Response from GMPA547, General Manager at MainStay Suites Grantville - Hershey NorthResponded 2 July 2015

Dear Kuchence765, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the...More

Reviewed 22 June 2015

When trying to resolve an issue with a reservation the individual I spoke to was condescending and disrespectful. Not what one would expect in the hospitality business. Will never be staying at this hotel.More

1  Thank LDM1120
Response from GMPA547, General Manager at MainStay Suites Grantville - Hershey NorthResponded 25 June 2015

Dear LDM1120, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we...More

Reviewed 16 June 2015

Not sure what happened since last time we stayed there, but something was different this time. Location is still good obviously - 15 minutes max from Chocolate World and HersheyPark, and convenient cheaper place to stay. However, there were a few issues during our trip...More

2  Thank Hailie_Rose
Response from GMPA547, General Manager at MainStay Suites Grantville - Hershey NorthResponded 18 June 2015

Dear Hailie_Rose, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Self-Serve Laundry
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$ 103 - US$ 315 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 103 - US$ 315 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (37)
Room & Suite (35)
Pool & Beach (3)
Dining (2)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
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apatchin0102
20 June 2017|
AnswerShow all 3 answers
Response from muffinmax2 | Reviewed this property |
Yes they have hot breakfast. But at 9:29 they count the seconds until they take all of it away and don't let u have any more. Worst hotel ever. Mean staff. No one has any manors. I would def recommend the holiday inn a few... More
0
Votes
cthomas1014
9 July 2015|
AnswerShow all 3 answers
Response from Jaime P | Reviewed this property |
We also had a bad experience there. I wrote my review and their response was that they didn't know, which they totally did, and that I'd "made my decision". The front desk people were unfriendly and apparently so is the... More
0
Votes
cthomas1014
9 February 2015|
AnswerShow all 2 answers
Response from | Reviewed this property |
Not yet, but am sure that he will. And if he tells us not to come back, well we didn't need his advice. No returning to that hotel or ANY Mainstay Hotels again.
1
Vote
Room Tips
"Our king room was awesome.."
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"Go to the many other hotels in the area - this was a huge disappointment."
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"First floor was a great location!"
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"Wifi worked great all over the hotel!"
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