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Hilton Garden Inn Exton / West Chester

720 Eagleview Blvd, Exton, PA 19341-1123
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Traveller (36)
Room & Suite (23)
Dining (9)
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
Located across from the Eagleview Corporate Center, this LEED Silver certified Hilton Garden Inn offers spacious rooms with complimentary WiFi and modern amenities. Guests also enjoy onsite dining at the Garden Grille & Bar, an indoor pool and an electric vehicle charging station. Complimentary shuttle service is available within a 5 mile radius.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Shuttle Bus Service
Room Service
Free Parking
Wheelchair Access
Restaurant
Bar/Lounge
Public Wifi
Dry Cleaning
Meeting Rooms
Hot Tub
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Heated pool
Indoor pool
Pets Allowed ( Dog / Pet Friendly )
Multilingual Staff
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Microwave
Refrigerator in room
Good to know
HOTEL STYLE
Charming
Green
HOTEL CLASS
Hotel links
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Special Offer:Double Points, Every Stay
Hotel deals
Location
Full view
Getting there
Philadelphia Intl Airport43 km
Lancaster Airport53 km
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Nearby restaurants
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Nearby attractions
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Reviews & more
487Reviews
102Photos
3Q+A
32Room tips
Traveller rating
  • 338
  • 91
  • 34
  • 11
  • 13
Time of year
Traveller type
Language
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  • English
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My family wasn’t here two hours and we were disturbed by a soccer team with no supervision. Contacted the desk and then the kids challenged my wife. Front desk could not control their hotel. I will never go to this hotel again.
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Response from David H, General Manager at Hilton Garden Inn Exton / West Chester
Responded 1 week ago
We sincerely apologize for the behavior of this sports team. As a result of this behavior and your complaint, this particular team will not eligible to stay at our hotel in the future. While we occasionally host sports teams who are playing in tournaments in the area, most are both reasonably well behaved and well supervised by their parents and coaches. Since we cannot ascertain your identity through TripAdvisor reviews, if you haven't already done so, please contact our Guest Relations Manager at the hotel, Alberto Tolbert at 610-458-8822 so we can further address the matter with you.
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My bathroom trash can was missing a trash bag and there was an empty soda bottle in it. My 3 year old daughter was opening the drawers under the TV and there was a pair of dirty underwear, shorts, and a t-shirt in one of the drawers. Other than the bed being made, it did not look
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Review collected in partnership with Hilton Garden Inn
Response from David H, General Manager at Hilton Garden Inn Exton / West Chester
Responded 2 weeks ago
We sincerely apologize NorthStar for the disappointment with your stay. Incidents involving items left behind by a previous guest are extremely rare at our hotel, and for the benefit of all TripAdvisor travelers, we strongly suggest bringing any situations like the reviewer described above immediately to the attention of the hotel's reception desk or Manager if the situation warrants or one does not feel it has been adequately addressed. Although we have no record of this incident occurring, and thus cannot make special amends at this point, based upon the what has been shared, we again want to assure both you and the TripAdvisor community that this is an extremely rare occurrence, and we are ranked #1 on TripAdvisor because we take great pride in offering consistently superior accommodations, with a dedicated housekeeping staff who keep the hotel spotlessly clean, and otherwise are blessed to have a staff that genuinely cares about and thoughtfully listens to, our guest's needs. We wish you and your family well.
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After an exhausting travel, we were looking forward to a quiet night. But we had the worst experience ever!!! At 11:30 PM we woke up to banging on the doors, felt like there's someone breaking the doors apart. Drunk guys fighting and yelling in the hallway. We awoke with fear, an
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Response from David H, General Manager at Hilton Garden Inn Exton / West Chester
Responded 2 weeks ago
We are greatly troubled by the information shared in this review, and for the benefit of all TripAdvisor travelers, we implore any guest who has the issues like the ones stated above to speak with a member of the management at any point prior to their departure so this can be justly addressed. This suggestion applies to any hotel. Due to the anonymous nature of the reviews, we are unable to verify when this incident occurred or any other guest details. Therefore, we are unable to specifically respond to any points made in this review. For example, if this incident allegedly occurred over Thanksgiving weekend, the hotel had very low occupancy and what guests were here were mostly families visiting their relatives in the local area. There were definitely no fights or altercations of any kind, nor any record of noise complaints. Therefore, we encourage this reviewer to contact the hotel directly to discuss the situation at 610-458-8822. Please ask for either Alberto Tolbert, Guest Relations Manager at the reviewer's earliest convenience.
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Overall we had a great experience at this hotel. The food at the restaurant is very good. The pretzel was the best I’ve ever had. Renee, a bartender/waitress, is absolutely amazing at her job. She was so helpful in accommodating my family. My only complaint was that the bed was t
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Review collected in partnership with Hilton Garden Inn
Response from David H, General Manager at Hilton Garden Inn Exton / West Chester
Responded 3 weeks ago
Thank you "Paradise" for all of your comments, particularly those highlighting the hospitality of our staff member Renee as well as the signature pretzel on our menu. As far as it goes for pretzels, we agree that it's awesome. Best wishes for more enjoyable travels and thanks very much for the recommendation to your fellow TripAdvisor travelers to stay at the Hilton Garden Inn Exton.
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We arrived late Friday night and greeted as if we were family.. I had requested 6 pillows and they were on the bed. Room was clean and neat I would stay here again when in area.. The bar was rocking and nothing was too much. Chef Nick was great...
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Review collected in partnership with Hilton Garden Inn
Response from David H, General Manager at Hilton Garden Inn Exton / West Chester
Responded 3 weeks ago
Thank you very much Martin S for sharing your "home away from home" experience. It sounds like it was a lively weekend, but it appears that a combination of plenty of pillows, some great food from our culinary artist Nick and real hospitality from our staff helped make it a memorable experience. Thank you very much for taking the time to write this review and we really hope you'll have the opportunity to return to the area sooner rather than later.
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Tv on exercise bike
View from fitness room
Elliptical machine. You can watch tv on it while you work out
Living room
TV
Previous
I did not use a debit card it was a credit card so stop trying to cover up shady practices. The credit card was not used at the restaurant it was charged to the room so no card was used for that transaction. No matter how you try to cover up you over-charged and double-charged. Again, this was a credit card. Please research this exact situation rather than use a generic copy and paste solution here.
We simply did not do what you publicly said we did. We will have to agree to disagree.
0 votes
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until what time is the bar/lounge open?
Hello all! Thanks so much for the input on this question. Below are the hours for the breakfast and dinner services for the Garden Grille & Bar... Breakfast - Monday through Friday 6:00am to 10:00am Saturday and Sunday 7:00am to 11:00am Dinner - 5:00pm to 9:00pm with room service available during these hours. A special Lounge Menu is also available from 4:00pm until 11:00pm. Hope this helps and we look forward to seeing you soon! Vince Edevane Events and Meetings Manager Hilton Garden Inn Exton/West Chester
1 vote
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ou le shutle peut il vous déposer et assure--t-il le retour ?
Nous sommes situés à environ 1 heure à l'extérieur de Philadelphie. De l'aéroport international de Philadelphie, nous vous suggérons d’utiliser un service de taxi ou de voiture privée pour plus de commodité. Si vous êtes déjà aux États-Unis, nous vous suggérons d'utiliser le train (Amtrak) jusqu’à la station Exton, Pennsylvanie. Amtrak desservant la plupart des grandes villes américaines, dont New York et Washington DC. Notre navette ramasse et dépose les clients de l'hôtel dans un rayon de 8 kilomètres de l'hôtel gratuitement. Nous espérons que cette information vous sera utile.
0 votes
"Try to get a room away from the elevators."
"We had a wonderful kingsize bed room. Everything looked like new. We loved that the A/C was so quiet."
"Ask for a room away from highway noise, preferably an odd numbered room, lower than x13."
"rooms at the first floor are close to the Gym and the swimming pool"
"We enjoyed a higher floor facing the fountain"
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PRICE RANGE
US$ 104 - US$ 190 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaExton
NUMBER OF ROOMS
135
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