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The Clarion Hotel and Conference Center

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The Clarion Hotel and Conference Center
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579 Reviews from our TripAdvisor Community

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Showing 568: English reviews
Mechanicsburg, Pennsylvania
Reviewed 3 weeks ago

Got this place via a Priceline Express Deal offer, so the price was reasonable. I was able to check in early (around 1 PM). Was assigned a double-double on request, so I'm still not sure if all of the rooms are configured this way. My last review mentioned that it was attractive at first look, and that is still true....

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Helpful?
1Thank Steve G
Bobby A, General Manager at The Clarion Hotel and Conference Center, responded to this review

Good Afternoon Steve. I would like to apologize on behalf of myself and the Clarion Hotel for failing to meet your expectations on your recent stay with us. I assure that that we make every effort to meet the needs of our guests. I will review your feedback and share with the appropriate departments. Sincerely. Bobby Andrews

Buffalo, New York
Reviewed 4 weeks ago via mobile

Unfortunate overnight stay in PHL. AA put me here. Old Ramada now "Clarion". Shows it's age and heavy use. Staff friendly and obese. Perhaps a reflection of food quality in restaurant Had philly steak sandwich which was huge and quite good. Superficial improvements with wall paper and nice lobby. Room 538 was spartan. Appeared clean. No pubic hairs in bath😳...

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Helpful?
Thank Jonmun
Bobby A, General Manager at The Clarion Hotel and Conference Center, responded to this review

Good Afternoon Jonmun. Thank you for the review of our property. We have made great strides to upgrade the hotel with a beautiful renovation. Thank you for the kind words about our staff, as I do believe we do our best to provide supreme customer service to each of our guests. I agree with you, the quality of our food...

Reviewed 27 November 2016 via mobile

I'm at this hotel now. I'm wearing 3 sweatshirts and 2 pairs of sweatpants because the heat doesn't work and they "do not stock blankets." The sink does not drain (see picture) and the room smells funny. The WiFi does not work

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Helpful?
Thank Tanya B
Ron S, Front Office Manager at The Clarion Hotel and Conference Center, responded to this review

Please accept our apologies for not making your stay with us a pleasant one. We value your opinion and appreciate that you are taking the time to respond to our survey. This provides us with valuable information on where we have fallen short at ensuring that all our guests are safe, comfortable and pleased with our service and product. We...

Newfoundland
Reviewed 25 November 2016

Our flight was cancelled, and had to stay at this hotel, we were met at the front door with about 20 smokers who were very rowdy, not a good start, the hotel room was very drab and not clean, but we had no choice but to stay there, very happy to lease the next morning.

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Helpful?
Thank Skipper12312
Ron S, Front Office Manager at The Clarion Hotel and Conference Center, responded to this review

Thank You for taking the time to complete the survey. Without your feedback we would not know the areas that require our attention in order to satisfy our guests and surpass their expectations. We greatly appreciate your feedback and apologize for not meeting and surpassing your expectations.

Atlanta, Georgia
Reviewed 15 November 2016 via mobile

I arrived at approximately 1:00 pm, and was allowed to check in. Check in was uneventful and easy. The rooms are slightly older, and in need of remodeling but extremely clean. The service is EXCEPTIONAL!! Everyone here, seems happy to assist in any way possible. My charger was broken, but, the front desk charged my phone and were happy to...

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Helpful?
Thank Nicole G
Julia Ann R, Director of Operations at The Clarion Hotel and Conference Center, responded to this review

Thank You for taking the time to respond to our survey, your opinion is of great value to us. We are happy to know that the time you spent here at our property was time well spent. If you are back in the area we look forward to having you come stay with us again and hopefully we can surpass...

Reviewed 10 November 2016 via mobile

My first time in the bathroom I saw a pair of eyelashes that didn't belong to me and a water spot covered mirror. I called the front desk who was nonchalant about the issue. I spoke to the housekeeping manager who was apologetic. This just made me wonder how thoroughly cleaned these rooms were if the housekeeping missed a whole...

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Helpful?
Thank Brittney H
Julia Ann R, Director of Operations at The Clarion Hotel and Conference Center, responded to this review

I would like to apologize on behalf of myself and the Clarion Hotel for failing to meet your expectations on your recent stay with us. I assure that that we make every effort to meet the needs of our guests. I will review your feedback and share with the appropriate departments. Thank you.

Little Neck, New York
Reviewed 4 November 2016

It actually wasn't bad. I had a one night preflight stay here. The general appeance is good for an older airport hotel. Helpful staff, near airport, excellent shuttle service. Although it has its own restaurant (which closes 11:30pm if memory serves) also has 24 restaurants in walking distance for late arrivers. The rooms are pretty outdated (but not unclean), immediate...

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Helpful?
Thank AlexGottaTravel
Ron S, Guest Relations Manager at The Clarion Hotel and Conference Center, responded to this review

Thank You for taking the time to complete our survey. We treasure our guest feedback and use it to improve on our service and product. We do appreciate your business and look forward to you staying with us again. We strive to make each visit better than the last. Again Thank You for your valuable feedback.

Las Vegas, Nevada
Reviewed 29 October 2016 via mobile

I'll start with the positives: The room was clean. There's a microwave and refrigerator in the room. Two sinks which is nice. Now the service issues, all within 12 hours of checking in: When I checked in, the front desk person specifically asked me if I wanted two rooms. I said yes which is what my reservation was for. I...

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Helpful?
Thank funsun42
Julia Ann R, Director of Operations at The Clarion Hotel and Conference Center, responded to this review

I would like to apologize on behalf of myself and the Clarion Hotel for failing to meet your expectations on your recent stay with us. I assure that that we make every effort to meet the needs of our guests. I will review your feedback and share with the appropriate departments. Thank you.

Reviewed 25 October 2016

So, on the plus side, the room was adequately clean. On the negative side, where do I begin? Their "double" beds were super-small, more like a wide twin. The beds were also lumpy and I could tell where the springs were. I had to unplug the clock to have access to an extra plug near the bed. The view from...

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Helpful?
Thank Jennifer C
Julia Ann R, Director of Operations at The Clarion Hotel and Conference Center, responded to this review

I would like to apologize on behalf of myself and the Clarion Hotel for failing to meet your expectations on your recent stay with us. I assure that that we make every effort to meet the needs of our guests. I will review your feedback and share with the appropriate departments. Thank you.

Reviewed 20 October 2016

The rooms were of decent quality and I slept pretty well. The food is terrible, I ordered a burger and had to wait 45 minutes for it to be ready, the restaurant was way understaffed and staff was very confused about what was happening. Once I finally got my $12 burger, it was greasy and gross and the fries were...

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Helpful?
Thank Micky v
Julia Ann R, Director of Operations at The Clarion Hotel and Conference Center, responded to this review

I would like to apologize on behalf of myself and the Clarion Hotel for failing to meet your expectations on your recent stay with us. I assure that that we make every effort to meet the needs of our guests. I will review your feedback and share with the appropriate departments. Thank you.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
With 14 shuttle/vans and 5+ consistently running around the clock. Timely arrival/departure from the PHL airport is our priority! ... more   less 

Additional Information about The Clarion Hotel and Conference Center

Address: 76 Industrial Hwy, Essington, PA 19029-1001 (Formerly Ramada Philadelphia Airport)
Region: United States > Pennsylvania > Essington
Price Range: ₹ 8,055 - ₹ 10,786 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Clarion Hotel and Conference Center 3*
Number of rooms: 297
Reservation Options:
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Also Known As:
Ramada Philadelphia Airport Hotel Essington
Ramada Hotel Philadelphia Airport
Ramada Hotel Essington
Essington Ramada
Ramada Essington
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Questions & Answers

Here's what travellers have asked, with answers from The Clarion Hotel and Conference Center staff and other travellers.
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Questions? Get answers from The Clarion Hotel and Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use 3rd party sites for good deal on this hotel”
 of 5 bubbles AlexGottaTravel, 4 Nov 2016 | Read review
“Check for Spiders Before Settling Into Your Room!”
  • Spiders Everywhere - Bad Pic but We Freaked Out & Ran!
  • Spiders Everywhere - See in Between Railing Bars...
 of 5 bubbles BGHTravel_KN, 29 Sep 2016 | Read review
“worst room # 217”
 of 5 bubbles grtbpt, 25 Aug 2016 | Read review
“Spare more time if you have to fly especially in the morning”
 of 5 bubbles Y1409PKmartinh, 26 May 2016 | Read review
“If you want a king sized bed I understand there are only 12 out of 300+ rooms. Get there in a timely fashion.”
 of 5 bubbles GloS111, 18 May 2016 | Read review
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