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Residence Inn Erie

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Traveller (32)
Room & Suite (28)
Overview
  • Excellent39%
  • Very good29%
  • Average15%
  • Poor9%
  • Terrible8%
Travellers talk about
“water park”(49 reviews)
“splash lagoon”(115 reviews)
“bedroom suite”(20 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
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Offers from Residence Inn Erie
Special Offer: Member Rates
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (324)
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323 results
Traveller rating
119
97
50
30
27
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LanguageEnglish
119
97
50
30
27
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All reviewswater parksplash lagoonbedroom suitefull kitchensocial hourjacuzzi tubwafflesstove topsausagepull out couchfirst floorearly checkliving areafront desk staffbreakfast staffmini vacationpeach street
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1 - 5 of 323 reviews
Reviewed 4 days ago

I picked this hotel because it's right off the highway and very easy to get to. As soon as I walked in the door, I was not impressed. It's dated and beat up. Check in was painless but I was told that if I wanted...More

Thank Catherine C
Response from Melissa C, Front Office Manager at Residence Inn ErieResponded 3 days ago

Thank you for taking the time to leave a review. I am very sorry to hear that some of your stay was not a positive experience. I will be sure to take care of all the negative experiences you mentioned and to pass along the...More

Reviewed 3 weeks ago via mobile

The only convenient thing about this place was that it was attached to Splash Lagoon. This was by far the worst place I have stayed at in a long time. We are Marriott Rewards Memebers so if there is a Marriott available where we are...More

Thank skennedy01101
Response from Melissa C, Front Office Manager at Residence Inn ErieResponded 2 weeks ago

Thank you for your feedback. We appreciate you sharing your experience as we are always looking to make improvements. I see that you had concerns with a couple areas of your stay and we will of course reach out to you in reference to these...More

Reviewed 16 March 2018 via mobile

Check in here is 4pm. It's now almost 7pm and multiple families are still waiting for their rooms to be cleaned. There is a total lack of concern at this establishment. I did call Marriott customer care to report my disgust with this property.More

1  Thank tbshantz
Response from Melissa C, Front Office Manager at Residence Inn ErieResponded 5 weeks ago

We apologize that you experienced a delay. At high capacity times we do our very best to get everyone in as soon as we can. We appreciate your feedback. Customer care and I are working on your concerns as we will be in touch with...More

Reviewed 12 March 2018 via mobile

Never again. We come to Splash Lagoon annually and have for the last 5 years. We love it as a mid-winter break from the snow. This was the first year at Residence Inn and never ever again. I was worried about the room being too...More

1  Thank Jessica B
Response from Melissa C, Front Office Manager at Residence Inn ErieResponded 13 March 2018

Thank you for taking the time to leave a review. As discussed on property we of course do our best to get everyone in as fast as possible when check in begins at 4. On high capacity days there may be times that we cannot...More

Reviewed 8 March 2018

I've already put a review on Marriott site regarding my stay. We arrived on Monday after driving many hours. Check in was quick and easy. Receptionist was very friendly and it was nice to see our names on the board welcoming us to the area....More

Thank Germain G
Response from Melissa C, Front Office Manager at Residence Inn ErieResponded 9 March 2018

Thank you for taking the time to submit a review. As always we appreciate your feedback. We will be sure to share all your feedback with team members to ensure we deliver the excellence in guest satisfaction that we strive to provide.

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Most Booked Properties in Erie, PA
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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Room Service
Restaurant
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Restaurant
Tennis Court
Details
Price range
US$ 112 - US$ 227 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Erie
#10 Family Hotel in Erie
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 112 - US$ 227 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Erie
#10 Family Hotel in Erie
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (32)
Room & Suite (28)
Questions & Answers
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SusieK24
24 February 2017|
Answer
Response from jesso423 | Reviewed this property |
Our room did have tea bags. The hotel didn't sell milk but offered milk at breakfast.There is a gas station nearby for milk and splash lagoon sells milk at their food court.
1
Vote
jesso423
24 January 2017|
AnswerShow all 2 answers
Response from | Property representative |
Hello, We have two bedroom suites on each floor (we are a 3 floor property).
1
Vote
Violet K
15 November 2016|
Answer
Response from | Property representative |
Hello! We do not have casserole dishes in our rooms- just the standard pots and pans. We have regular 10 cup coffee makers in all of our suites, and they all also have cable/HBO. We have DVD players available by request... More
1
Vote
Room Tips
"If possible, ask for a king suite."
Read review
"Suites by the elevators are quite noisy, lots of kids running around"
Read review
"Room 117 (king suite) was right near the entrance to Splash Lagoon. Busy area, can be loud at times"
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"Stay somewhere else and use TripAdvisor to chose."
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