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Residence Inn Erie

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Residence Inn Erie
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290 Reviews from our TripAdvisor Community

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Showing 289: English reviews
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Reviewed 4 weeks ago via mobile

My husband, my 15 month old and myself stayed for a month for business purposes. Front desk staff was consistently AMAZING: Nick, Amanda, Josh, Sara...couldn't thank you enough for always taking care of our needs, and also being of great company. Our experience with housekeeping was AWFUL. They did a very superficial job, and most days didn't get to my...

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Helpful?
Thank Sasha F
Janelle F, Front Office Manager at Residence Inn Erie, responded to this review

Thank you for taking the time to complete a review of your stay. I know that the apologies and compensation you received while on property did not make you feel any better about your experience. We have and will continue to address the situations you mentioned and again, we apologize for any negative experiences you had during your stay.

Toronto, Canada
Reviewed 14 March 2017

We've just started staying at Marriot hotels due to the merger with SPG. I must say i'm impressed with the quality so far. The hotel is connected to a water park, so expect the noise of kids running up and down the halls. Breakfast is included which is nice and if eating area is packed, you can always go back...

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Thank Dots98
Willoughby, Ohio
Reviewed 2 March 2017

I don't have too much to complain about this hotel. It was very conveniently located attached to Splash Lagoon which was the reason for our visit. There were 5 adults, one child and one toddler. The 2 adults and toddler shared a room with a queen bed so that was fine. One adult slept on the sofa bed. The other...

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Helpful?
1Thank SusieK24
Janelle F, Front Office Manager at Residence Inn Erie, responded to this review

Thank you for taking the time to review our property. I am pleased to hear you enjoyed your stay. I appreciate your feedback and we take your comments and suggestions seriously. We hope to see you again soon!!!

Reviewed 24 February 2017

The place is lacking as an upscale extended stay hotel!!! They do not have a General Manager nor do they know how to deal with their customers. Customer service is not in their vocabulary. They will tell you one thing and then deny it on the next! Staff is not excited to work there and many are looking for other...

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Helpful?
Thank Marathonmjh
Janelle F, Front Office Manager at Residence Inn Erie, responded to this review

Thank you for giving feedback on your stay, Marathonmjh. Our hotel takes customer service very seriously. I apologize that you had a less than desirable stay with us. Our social hour food does rotate on a bi-weekly schedule that is set up through corporate Marriott. We do not choose the menu. This menu does change on a quarterly basis, however....

Reviewed 14 February 2017 via mobile

My wife and I were going to stay at this property on February 11, 2017. We decided to save some money and do something different on Valentines Day weekend. So I called the hotel approximately a week before our planned visit, and spoke to a hotel member and gave her my name and told her I needed to cancel my...

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Helpful?
Thank Brian J
Janelle F, Front Office Manager at Residence Inn Erie, responded to this review

Thank you for your feedback regarding your recent issues at the hotel. I would like to apologize again for any inconveniences you may have incurred over this situation. Third party bookings must be changed or cancelled through the party you booked with, as we explained to you on the phone per policy. We would have been more than willing (and...

Rome, Ohio
Reviewed 31 January 2017 via mobile

Really enjoyed our stay here! From the moment we checked in we were greeted with a smile by Nick (I believe that is his name?) He was very nice and made check-in easy. We stayed in the two bedroom suite and it was comfortable and spacious. Later in the evening a staff member went out of his way to be...

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2Thank jesso423
Johnstown, Pennsylvania
Reviewed 15 January 2017 via mobile

So - I travel a lot and do return to places that may be convenient vs top notch. We come usually every year to Erie for gymnastics- last time was two years ago- no issues then-- but we stayed at holiday inn and it Sucked- so went back to R.I. -- the front desk is a college dorm check inn....

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Helpful?
Thank Iwillnfa
Janelle F, Front Office Manager at Residence Inn Erie, responded to this review

Thank you for taking the time to write your review of our property, your comments are very much valued. I wanted to personally apologize for the problems you encountered during your stay. We try our best to accommodate specific reservation requests, but unfortunately are not always able to guarantee all requests. I have shared this information with the appropriate departments...

Cleveland, Ohio
Reviewed 5 January 2017

heater was set at 38 even with a.c. on wouldnt go lower the main desk wouldn't allow me to check out 1 hour later but rather a half hour later(1130) even after my boiling room and couldn't care less i was a gold member rooms are clean but a bit on the older side

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Helpful?
Thank shloimekool
Janelle F, Front Office Manager at Residence Inn Erie, responded to this review

Thank you for your feedback regarding your recent stay. I can certainly understand how the heating issue would be frustrating- and I apologize for the discomfort but our air conditioning units will not work when the temp is below 50 degrees outside. With the temperatures being so cold outside, this is why the air conditioning would not work. As we...

NWPA
Reviewed 1 January 2017 via mobile

I brought my son to splash lagoon for his birthday. We were planning on having a very special weekend. Splash lagoon was awesome, however our stay at residence Inn was awful! Noisy, bad service, and the free complimentary breakfast we were to recieve, we never could because they could not accommodate all of their guests. The line was an hour...

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Helpful?
Thank MNKeller
Janelle F, Front Office Manager at Residence Inn Erie, responded to this review

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding your recent stay and experience at the hotel. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. We do...

Reviewed 27 December 2016 via mobile

Every year my friend and I take our kids to a special place and I have to say this place was great!! If you have kids there is a waterpark that was the best and a pool! There was a great place inside the hotel to eat!! I totally recommend this place especially if you have kids!!

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Helpful?
Thank rachel p
Janelle F, Manager at Residence Inn Erie, responded to this review

We are so glad to hear that you enjoyed the special trip with your kids to the Residence Inn and Splash Lagoon! We are also glad to hear you enjoyed the nearby restaurant with convenience. If your travels bring you back to the Erie area, we hope you will stay with us again!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Restaurant
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn Erie

Address: 8061 Peach Street, Erie, PA 16509
Region: United States > Pennsylvania > Erie
Price Range: ₹ 7,967 - ₹ 16,647 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Erie 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Residence Inn Erie Hotel Erie
Erie Residence Inn
Hotel Style:
#10 Business Hotel in Erie
#11 Family Hotel in Erie
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Erie staff and other travellers.
6 questions
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Questions? Get answers from Residence Inn Erie staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room away from the elevators”
Dots98, 14 Mar 2017 | Read review
“We were in an end unit and it was very quiet so I can't speak to other locations.”
SusieK24, 2 Mar 2017 | Read review
“We stayed on first floor close to Splash Lagoon.”
VioletK_12, 30 Nov 2016 | Read review
“Ask for a room away from the elevators”
codie11, 25 Nov 2016 | Read review
“Make sure you don't accidentally leave anything behind of the slightest value.”
sky024, 6 Sep 2016 | Read review
5 of 5